|Top route||Monterrey Gen Mariano Escobedo to McAllen Miller Intl|
|Top airport||Mexico City Benito Juarez|
Pros: I have been writing you to change that flight and you don't respond. It is Kayak that is poor in the response department I booked another flight and need credit per the insurance I bought. now for 2 flights that you hae not responded to
Cons: Contact with Kayak to work out changes and get responses ...no contact from Kayak to emails
Pros: Small airline but professional
Pros: I had no one sitting next to me , which was great because of social distancing. Staff where friendly.
Cons: Having somewhere to charge my phone
Cons: We had to buy an extra seat because there wasn't enough passengers that showed up so the flight was going to be cancelled. An extra 3000 pesos after a very stressful wait.
Pros: The crew was very friendly and kind
Cons: It took forever to get on the plane, and there was nobody at the gate for us to ask when we were going to start boarding. The website didn't have any information either. Since this is a smaller plane, it's prone to turbulence so it was very bumpy as we approached Mexico City
Pros: We could have drinks and snacks without purchasing them. And the crew is nice
Cons: Boarding was delayed and nobody said anything regarding the delay. There was no one in the counter and that was frustrating
Pros: Crew was super nice and we could have drinks and snacks without a charge
Cons: Seats were clean, just some floor vacuum
Cons: Delayed flight by two hours and lost bag. Definitely avoid Aeromar
Pros: Free beer, popcorn
Cons: We were bumped to a later flight because Aeromar overbooked the flight. There was no compensation for the inconvenience. Also the flight we were put on was 45min late leaving. The crew seemed to be wasting a lot time loading luggage on to the aircraft
Cons: Everything was good
Cons: Professional and on time
Pros: Service was great. The crew was great.
Cons: The planes feel old.
Pros: On time departure. Kind crew!
Cons: Requested an earlier flight since we arrived at airport early. We were told we would have to pay almost 7000 Mxpesos for penalties!!! Crazy! Same airline only 2 hours earlier.. Why??!!
Cons: Using ATR's there should be a bigger savings on fares. Cost factors are less operating turbo prop aircraft. Your prices do not correspond with your cost savings in comparison with jet operators.
Cons: Flight on time, fligh attendants that didn’t bother me
Pros: My flight from Guadalara got deleyed and i couldn't get on time into Mexico city
Cons: Poor plane quality and delayed.
Pros: Pretty good flight overall.
Cons: Better snacks/ entertainment.
Cons: The flights to Acapulco and back to MX City were both late.
Pros: Very different with an in country Mexican airlines. Flight was 1 1/2 hours late. Everything very basic but comfortable flight. No food or beverage service.
Cons: Not knowing the language makes it a little different in figuring out boarding order and such but asking among the local travelers gets things lined up
Cons: We didn't get assigned seats as the system was not available so we ended up getting the boarding passes at the gate. However it was very chaotic as a lot of people were in the same situation. Then it was announced that the flight was delayed for another 90 minutes.
Cons: Over 1 hour delay and 2 gate changes with no communication! Baggage claim was as far from entry to terminal as possible.
Cons: More clear signs and instructions for boarding.
Cons: Flight was delayed ... had to walk to plane from gate. Arrival was good, bus from plane to terminal arrived directly at baggage carrousel
Pros: Very clean and great service!!
Cons: Running 1 hour late
Pros: At the gate they should talk in English as well as Spanish calling passengers to get in the plane
Pros: Aeromar is a very competent regional
Cons: leaving Puerto Escondido
Nice, modern and confortable plane and good pilots
Pros: It’s my first flight with a plane using both helix and turbo engine. It gives you a nice safety sensation. Good flight.
Cons: They put us on waiting line for landing, which is not the fault of the airline, of course.