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Business class was economy with a table in the middle seat. That is worse than economy. No food and no entertainment. Very poor representation.

RRemind me to never take this horrible airline

Fl

charging ports no work

I like the plane , but i was 50 mts before my fly and they didn’t let me document my luggage, so they told my that I have to leave my luggage or buy an others tickets , because they didn’t want me to give me credit for the tickets I have so that is abuse from the company , and on the line it was 5 families with the same situation equal lime mine , I think they doing business with the tickets w people ,; Mexico has a bad working people, the rip money from turists, and is bad because give bad impression of the company that is aereomexico

retrasos excesiviz

We were sitting on the plane for half an hour before we arrived at the gate after landing. We had to wait half an hour to collect our luggage.

Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.

Cons: Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans.

Cons: boarding, we were told the flight was overbooked and we would have to wait for another flight

Cons: Terminal remota

Cons: left Houston more than 2 hours later, arrive in Mexico over 2 am

Pros: Online prompts for a flight I couldn't cancel.

Cons: Online prompts for a flight I couldn't cancel.

Cons: El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea.

Pros: Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business

Cons: Never use aermexico again or kayak

Cons: We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision.