Traveler reviews
Overall rating
6.2
Good
Based on 116 reviews
Boarding
6.1
Comfort
6.2
Crew
7.1
Entertainment
5.8
Food
6.2
Find cheap flights on Air Italy
Round-trip
Economy
Air Italy traveller reviews
Pros
"Very friendly and professional crew."
(in 11 reviews)
"Crew was great and super responsive."
(in 23 reviews)
"Crew was great and food was good."
(in 7 reviews)
Cons
"The seats are not comfortable."
(in 10 reviews)
"Had to pay for baggage fee!"
(in 3 reviews)
"They should not have turned back!"
(in 1 review)
Recent reviews
Traveler rating
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7.0
Pros: Boarding process could use some work but overall it was good
review from
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9.3
Pros: Airline was fantastic, most of the crew were super attentive.
Cons: Once in Rome there was very little guidance from ground staffreview from
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9.6
Pros: Flight was smooth, I told the Captain that. Staff was helpful. They attended our needs, like that they served us food twice and snacks and drinks. Liked that they had blankets & pillow for us. The 12 hour flight was great and did not seem like it was 12 hrs. I will definitely fight this airline again
Cons: Staff at airport (Rome-FCO) was not too friendly but this had nothing to do w/ the flight. Flight was awesome. I would just recommend having a few more move selections but overall, I give this particular flight, from Millan to San Francisco an A+! ONE NOTE: Check in your luggage online OR else they will charge you double at Airport.review from
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7.0
Cons: Air Italy charges to choose your seat assignment ahead of time, which is disappointing. I luckily for an aisle seat, but the seats are very cramped. Typical of these flights, but still. You can't use your tray table if the person in front leans the chair back.
review from
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6.3
Pros: The seats are not comfortable. the crew was fine.
Cons: Other then putting in more leg room, to make it more comfortable, everything else was pretty standard.review from
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7.6
Pros: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.
review from
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10.0
Pros: Crew was super responsive and helpful
review from
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9.6
Pros: Crew was great and super responsive
review from
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7.3
Pros: hard seats.went too f
Cons: hard seats.went too far back so that the person in front of you if they went back all the way no room to eat or use laptopreview from
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4.6
Cons: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
review from
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2.0
Pros: I didn’t like anyrhinf
Cons: Don’t fly Air Italyreview from
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5.6
Cons: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
review from
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7.3
Pros: Clean aircraft. Staff were friendly.
Cons: More variety of movies.review from
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4.6
Pros: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Cons: Better fleet with entertainmentreview from
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9.0
Pros: Amazingly good
Cons: Coolreview from
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4.0
Cons: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
review from
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8.6
Cons: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
review from
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3.3
Pros: Flight attendants were curt, and rude.
Cons: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.review from
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8.0
Cons: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
review from
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8.4
Pros: Cleanliness Timely
Cons: better selection of moviesreview from
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7.0
Pros: Crew was great and food was good. Also, the movie selection was a good mix
Cons: Little crowded on the way homereview from
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9.0
Pros: On time. Very good flight
review from
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4.0
Cons: The plane felt like it was going to fall apart and my baggage was never put on the plane.
review from
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4.0
Pros: Friendly crew onboard
Cons: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin onlinereview from
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2.0
Pros: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
review from
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10.0
Pros: only non stop flight from Milan to San Francisco
Cons: N/Areview from
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2.0
Cons: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
review from
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6.0
Pros: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Cons: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .review from
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8.0
Cons: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
review from
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3.3
Pros: Not much was good
Cons: Horrible check in experience. Obviously not a company used to valuing hospitality.review from
Air Italy FAQs
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Flight status
Air Italy route map
Top airports served by Air Italy
Air Italy contact information
- IG IATA Code
- +39 0789 52682 Call
- airitaly.com Visit
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