2.0 Mediocre2020 Feb 12
Payed for the car rental online. Showed up and there was not any available cars.
2.0 Mediocre2018 Dec 02
I'll not use Scottie againNothingRental office was a bare industrial building. Shuttle service was on demand, not scheduled - not every arriving customer is prepared to make local phone calls. Car itself looked like it was purchased at auction. A $2000 (yes two thousand) deposit was taken for the rental (which was more than the car was worth from the looks of it) and I didn't notice until on the road that the fuel tank was empty. I was lucky to make it to city center. On returning the car, the office was empty. No agents. No driver (off airport location, so getting to the airport was an issue). I left the key on a desk (after taking photos and video of the vacation office). As I was calling an Uber, the lone employee pulled up in the shuttle with customers on board. He said he'd drive me to the airport immediately. He did so 30 minutes later. I travel for a living. In 35 years of travel, this is the second worst rental car experience. Scotties never again
4.0 Okay2018 Nov 16
Not worth the dealThe customer service was great to work withThe first vehicle had 184,000 miles with broken parts and a shake in back end. Had to rerun and they gave us 195,000 miles on it with two cracks in windshield.
2.0 Mediocre2017 Nov 26
Very friendly and helpful staff at Scotties.Gave wrong address and phon÷ no. Took two hours and several phone calls to for right address. Did not tell rental was for older car and Scotties was rental place Economy was only the agent. Poor communication all the way.
5.2 Okay2017 Apr 12
Old, torn seatsIf you want to save a little bit of money and don't mind an old car with torn seats and leather peeling off the steering wheel, then this is for you.The car had about 100,000 miles on it. Car's nav system was in Chinese characters and not usable, seats were uncomfortable and worn.
6.8 Good2017 Mar 05
Called to say we were stuck in traffic as we were getting close to their closing time, they said not to worry as they were quite busy and would be there late. Not sure how a car rental at an international airport can close at 5pm.Returning the car was interesting... the office had moved and in four phone calls to set up the return nobody mentioned that fact. We were lucky to see a SMALL note that had their new address. As we got close to the new return site a car pulled along side, asked whether we were returning a rental then said to bark in a certain lot at the airport and he would come find us... we parked and unloaded and he did come by but it was odd. Thankfully we were not pressed to catch our flight.
4.4 Okay2017 Feb 22
Car gave a nice drive.We feel that we were falsely led by their ads. We thought Economy was the same as the US Economy car rental we are familiar with. They said they were off site, but we assumed we would have a free airport pickup. They charged after the fact. Charged 3.5% for cc payment which wasn't stated up front. When we wanted to pay cash, they said they had no change, and no maps. Kind of fly by night. The car was old, radio didn't work, arm rest between seats was torn up, and car had over 100,000 km. They didn't seem very professional or servicible.
2.0 Mediocre2017 Feb 02
They suck!Absolutely nothing!Let start with they had moved between the time I booked and the time I arrived and there was no communication stating that fact. Then we'll move to the vehicle, it was obviously bought at an auction of some kind, it was filthy, couldn't see through the wind screen, the windshield wipers barely worked. It smelled like there had been a toga party in it, upholstery was dusty and smelled like an ashtray. I wanted to say something but it was the single van in the fleet! After doing a bit of research, I found that this wasn't even that good of a deal. They should not be a Kayak vendor!
2.0 Mediocre2017 Jan 04
Its the worst rental car service i have ever encountered. They didnt come to pick me at the airport. I have to book a taxi to the address written in my confirmation sheet but its just an empty factory. I had to book a shuttle to and fro my hotel and cost me double. Worst is the telephone i called them more than 20 times its just go to the machine what a waste of money. I will definitely make complain to the NZ authorities when i reach home. I really hope u can refund back my deposit and booking fee thank you
2.0 Mediocre2017 Jan 01
45 mins and no pickup!!This after 2 calls to their office