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|Top route||Caracas Simon Bolivar to Santo Domingo Las Americas|
|Top airport||Caracas Simon Bolivar|
Pros: For the first time with this airline it take off At the time
Cons: The confort in the seats
Pros: The fly was cancelled 3 days before
Cons: I will never fly again with this airline
Pros: Horrible experience, lost fly because passenger had only a one way ticket. I bought a return fly and did not processed on time. I tried to cancel it and didn't let me, even though I bought it few minutes and never confirmed.
Cons: By canceling the tickets and refunded me the money right away, knowing that it wasn't my fault the passenger was denied to board the plane and also having to buy a new round trip ticket.
Pros: Horrible experience, Lost fly, at the counter they didn't allow the passenger to board because she had only a one way ticket and they required a round trip ticket, which we didn't know. You should not allow a sell of one way if the airline is not going to allow the passenger to fly. I tried to cance
Cons: l and it didn't let me. I bought a return ticket to see of she could board the plane and it didn't process on time so she lost her fly. I tried to cancel the return ticket and it gave me confirmation of the buy with more than 8 hours in between. I bought a round trip ticket that confirmed in a coupl
Cons: The people wouldn’t let us know exactly why we were late and most of the couldn’t speak Portuguese or English well
Pros: Nice crew
Cons: Very old planes, flight got delayed lost my connections and very bad information and help, had to stay in the airport for 6 hours to get a hotel
Un larga e espera por la escala en Barcelona
Pros: El avión está bien mantenido
Cons: Sale del aeropuerto nacíonal Toma mucho tiempo, debido a la escala y la espera en Barcelona El trato en la aduana es hostil
Horrible la espera no puede ser el abuso
Pros: Mi madre espero más de 5 horas
Pros: Todo ok
Cons: Todo ok
Cons: I lost the flight because I arrived to the airport 1/12 hours before taking off......
Pros: Time of flight
Cons: Boarding time Boarding Service Mealt
Pros: I had the trip for the 23rd of May and I want it to change it for the 3rd of June I have to pay the fine of changing the date and they tall me that I could not change because somebody allready made the change and I lost my ticket I had to buy another ticket for the 3rd of June I need an explanation for loosing my ticket
Pros: Fast check in at airport and very fast and orderly boarding
Cons: Just sodas, juice and water
I could not travel
Cons: I wa going to change my flight for another day and they tall me that my tiket ws allready change and I have to by another ticket with you gys I want my miney back on the old ticket
Cons: There was a 4 hour delay!!!! The flight that was at 4:30 pm took of at 8:00 pm
Pros: Bueno con avior
Pros: FRIENDLY STAFF GOOD SPECIAL SERVICE ASSISTANCE
Cons: Delayed for more than 1 hour without any explanations. Lost a a flight connection to my final destiny and they didn’t take responsibility for it. The delayed was not because of eeather or anything like that. Nobody gave answers about what was happening and they just seem to not care at all. Worst airline ever.
Cons: Awful customer service, awful check in conditions at the Barcelona airport
Cons: Late both flights. No excuses
Left on time, attendants always helpful and kind.
Pros: Leaving on time and the flight was not full.
Good flight but not on time
Pros: The crew was very professional and the flight was really good
Cons: Not on time
Pros: Boarding time on schedule
Cons: Food was very simple. There’s no entertainment on the plane
Pros: Retraso en la salida pautada, lo peor fue que tenía una conexión y a esta hora estoy en el aeropuerto tendré que dormir acá, ya que nadie se responsabilizo ni me brindaron la protección debida, porque tenía una conexión a orlando allá cual perdí con American Airlines
Pros: the aircraft
AVIOR con retraso en vuelo internacional
Pros: Debido a un retraso de 4 horas ya no hay nada que extraordinario que pudiera suceder, de resto, todo normal
Cons: El vuelo se retrasó 4 horas,esto no debería de suceder