Berlin airport staff don’t answer telephone calls
Too slow and too bureaucratic reception of the vehicle. It took me over 30' with paperwork. Other than that, everything was OK.
Ali was super helpful, he clearly explained all details and conditions. He was really friendly. We really glad to use enterprise.
THEY DİDNT RENTİNG A CAR
Do not rent here an absolute rip off. The main points are: 1. They attempted to charge 600€ instead of 55€ for a two-day rental at the desk, and then acted like it was a mistake. They then billed my credit card for $350, without explanation. 2. They brought me a car that hadn’t been cleaned (it was filthy – see pictures). 3. The car had an almost empty fuel tank(image - It cost 120€ to fill directly after pickup). 4. They didn’t have the car I booked (smallest class), and instead said I could take a Mercedes 7-Seater, as that was the only option available. I agreed to the Mercedes, they then brought me a Hyundai Diesel. 5. After patiently waiting in line at the desk, I was told about the change from a small Opel to a 7 Seat Mercedes. I then waited 40 Minutes to get the Mercedes. After 40 Minutes the dirty Hyundai with an empty fuel tank was brought to me, and I was rudely told to take it or leave it. After waiting in total for an hour, and already late I had no choice but to take this car. 6. The car had three of four tires underinflated and they needed to be inflated. 7. The car had a low level of Adblue, so it beeped the entire two days. 8. Since the car was huge and with zero fuel economy, I spent over 200€ on fuel in less than two days. 9. This location closes at 6pm, everything else is “after hours.” You then have to park on the street and pay for parking there (2€ per hour) since they don’t allow you to bring the car into their garage afterhours.
There was no car ready at the pickup location and after some time they gave me a smaller car (Mazda 2) which didn't make me feel safe driving 900 kilometers in 2 days. The price was higher than the order. Also, no flexibility although the changes to drop the car at Berlin airport. Very disappointment.
