Guest reviews
Overall rating
6.4
Good
Based on 74 reviews
Cleanliness
7.4
Comfort
7.0
Pick-up/Drop-off
6.2
Value for money
5.8
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
12
11
5
7
14
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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3.2
Pros: a lot of hidden costs, the price doubled at the pickup. this should be mentioned properly
review from
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6.8
Pros: The car
Cons: Intially the car rental cost was around 260 including insurance. I opted for full insurance cover which should have not cost me more than 150 extra but the total was 640 euros including the 80 euros I paid while making the online booking. Which is totally a scam .
review from
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9.6
Pros: Staff was very helpful especially since Kayak allowed me to book a pick-up time that was the same at their closing time on Christmas eve! Insane. I was on-time but the door was just locked. The staff saw me and was nice enough to open the door and get me the car. Because these are reservations, not paid-for bookings they easily close a few minutes early if there are no customers, especially on holidays like Christmas eve. Not cool Kayak, that could have been reallyyyy upsetting.
Cons: Kayak.
review from
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2.0
Cons: Do not rent a car from here
review from
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10.0
Pros: The rental is fulfilled by Hertz. I am a regular customer at this location and they are very good at everything! I highly recommend this Car Rental Office.
review from
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10.0
Pros: The entire experience was excellent
review from
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10.0
Pros: Friendly staff. Quick and easy pick up. The car was in perfect condition. Good value for money.
review from
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2.0
Cons: The insurance that was sold on your website was not valid . The xar nite company Dollar did not accept the insurance and I had to buy a new insurance . Please return the money collected for insurance
review from
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8.0
Pros: Friendly staff
Cons: Make sure you pay attention to the vehicle prior to driving away. After drop off I was called by the hire car company about a missing parcel shelf that was not there when I picked up the vehicle.
review from
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8.8
Pros: Good car
Cons: Kayak didn’t clearly stated that Dollar only takes rental from US if you have a gold or platinum credit card or American Express card so we had to pay some I insurance at 200 € to be able to use our travel credit card. It wasn’t that pricey but still unexpected.
review from
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7.2
Pros: Car nice Rate good.
Cons: The agent was not there when I showed up and I had to wait 10 minutes. No one sowed me the car and so I did not know what type of gas in Germany to put in or how to open the tailgate. Needed a You tube vide for that- the latch is under the tail light. No real directions at Frankfurt airport and I.
review from
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9.2
Cons: There no toilet
review from
Where can I find Dollar car rentals in Berlin?
Top tips for renting a car from Dollar in Berlin
- Compact rental cars from Dollar in Berlin are around 53% cheaper than other car types, on average