Find reviews that mention:
2.0
We came to Europcar, provide booking, all necessary documents as driving license, passport, address of living, etc. But after some security check, it was refused to provide a car for us, without any explanation, the only that Europcar colleague said that you pay on rentalcars, so contact with them. Thats all. So for current moment we didn't receive a car and didn't receive money back. So I'd not prefer to answer on question "How you satisfied ?" . . .Reviewed 2022 Mar 14
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1.9
The staff was probably racist. I observed her behavior to other German-speaking customers. The staff tried to provide a SW car which I rented sedan. ZERO customer service and handling. For the upgraded final car, they told me that the car was white, but the car came black, and in the key sticker it was still written white for the black car. I requested the staff to talk with their supervisor but staff said I cannot speak with a supervisor. Finally, the staff told me that the car was at -3 level of the parking, which they were supposed to give me the car in front of the office. I went to -3 to have the car but the car wasn't there. Then I went to -2 again, the car wasn't there. Then I went to the office again to ask the staff where was the car. The answer was: I DON'T KNOW! Who would know the place of the car if the staff wouldn't know? It was a nightmare!!!Reviewed 2021 Sep 08
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10.0
Pros:Drop off was very easy and fast.Cons:It was perfect.Reviewed 2019 Jun 04
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2.0
Cons:Paid for car but the the branch cancelled reservation. Took over a week to get refund. Do not rent from Europcar - Berlin.Reviewed 2019 Apr 17
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4.4
Pros:Nothing. Europcar was horrible.Cons:I reserved a car online. Europcar charged my credit card over $1000, then ten minutes later sent me an email telling me they had no rental cars available. I waked 30 minutes to the branch only to be told there was nothing they could do. It took them ten days to refund the money. Horrible.Reviewed 2019 Apr 17
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10.0
24 hour car rentalPros:Arrived when the office opened and was helped immediately. Process was fast and smooth.Reviewed 2018 Jul 16
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2.0
The rental company had problems with insurancePros:The wanted to insure the car and me to pay more 120 eurosReviewed 2017 Jan 14
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