Pros: The staff was helpful and friendly. The car was clean (minus a little earthy smell, but I put a lavender car refresher in it and it soon went away.) the price was wonderful, and the ease of service was great!
Pros: Staff was helpful in both Bend and Carlsbad.
Cons: Van was dirty. Baby puke or spilled milk inside the van. Windows inside were so dirty that at dawn, I couldn't see through them.
Pros: Staff was great and attentive. Received my car without any hassle, and quick
Pros: Friendly staff, super easy pickup and dropoff
Cons: Had to call a couple times to get the agreed upon price, which was about $90 less than the budget office tried to charge. Also dodmt like the additional taxes/fees that were not in the advertised $38/day. price. Would have loved to have gotten the c. $10/day loss leader come on price!
Good Value For The Price
Pros: The car was clean and well maintained. The associate who assisted me was friendly and helpful.
Cons: The drop off was awkward. There was no directions about where I should park the car when I returned it. There was also no one at the counter when I dropped off my keys.
Cons: The gas tank wasn’t full
Pros: The truck!
Pros: Nice customer service, easy access to car and good pricing.
Cons: The car had some garbage caught between the sides of the chairs. It wasn't thoroughly cleaned.
Cons: The return employees had us move the car to another spot because they were busy. (Didn't see any real action going on.) Then they had us move it again. Nobody went through the features when we picked it up.. We couldn't get the back hatch open and it took the service station attendant five minutes to figure out the gas cap release.
Attendant forgot to leave a note
Cons: The attendant that signed me in after dropping off my vehicle told me that I would not be charged further for the flat tire mix up because it was no fault of my own. 1 month later I receive a random charge for roadside assistance. When I called Budget customer service about the charge they said they cannot reverse the charge because someone forgot to leave a note on my file. Why am I on the hook for one of your employee's carelessness?
Pros: The car itself - it was perfect for our needs and drove well. Also the staff and service at the counter in Redmond - could not have been better. Price was good.
Cons: Budget Corp. We had weather delay in flights, missed connection, could not get to Redmond, and had to cancel the first day's rental. The Budget phonetree is TERRIBLE. Most phonetrees are bad. This one is truly exceptionally awful. Budget was totally unhelpful when I reached them because the reservation was made through Hotwire. Hotwire likewise was then totally unhelpful, said I needed to call Budget. Ridiculous. Only when I finally reached the rental counter in Redmond did I get any help at all. They were excellent.
Budget has 1 rental location in Redmond. Take a look at our Budget rental location map to find the best rental cars near you.