Guest reviews
Overall rating
6.8
Good
Based on 12 reviews
Cleanliness
7.1
Comfort
6.8
Pick-up/Drop-off
6.5
Value for money
6.8
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
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great experience
great price
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3.6
Pros: No one at the counter. I had to go to another terminal to find someone that could rent me the car Practically impossible to find where to drop off rental car at the airport. Only 3 spaces labeled for drop off in a sea of parking spaces.
Cons: Having counter manned so you can rent a car. The drop off location in the garage is the best kept secret in Singapore. We asked 10-12 people if they knew where the return location was and the answer was always the same - I don’t know. Then again no one at the counter on the return.
review from
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2.0
dishonest
Pros: nothing
Cons: Very dishonest. charged me extra for damages which were clearly showed to me BEFORE my rental. They did not even tell me that they were going to charge me...not even a phone call. very bad. not recommended. stay away from this company.
review from
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10.0
Good vehicle
Pros: The vehicle serves me well and the personnel were friendly. It is just that I rented the car for a whole month and was late to return on ending date by 2 hours and I was told I had to pay for a day's vehicle. Understand that foreigners usually are the ones renting at the airport and to be late for 2 hours (difficulty finding the place to return the car) should be considered. The supervisor was willing to waive the late payment
review from
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9.2
Cons: car return was confusing. We simply could not locate Changi Airport Terminal carpark 3A. We missed a few turns and ended up on the express way and had to spend 45mins locating the correct carpark. Contact number of the service counters should be listed on the car rental folder.
review from
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4.4
Pros: The prices are competitive
Cons: The female staff serving us was very rude. We were late to pick up and she showed us that she was displeased and told us to wait for at least 30 mins before she would talk to us. There was only one customer ahead of us. We had to ask her again in 10 mins for any update before she agreex to serve us. She gave us a lecture for being late and told us we had no chance of getting another car . She also wanted an explanation for us being late and went on to interrogate us. She then changed her mind and her attitufe when we told her she was not being appropriate and customer focussed. Magically she said another car had showed up and that she was able to rent us one. This lady had very short her and while we did not get name, she served us on tuesday, 21st june at 4pm. For the sake of the brand we woukd sincerely hope that management takes action to address these behaviour of staff. They act as though they own the businesd and are so off putting that it scares off other customers. I personally have serious doubt of using this brand again. I was a regular hertz user and decided to try budget. Now am not recommendingrecommending this brand to famiky or friends.
review from
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8.0
Pros: The car is readily available when we arrived and the car is clean.
Cons: Have to wait quite long to pick-up the car since only one staff at the counter and we have to wait until he finished handing over the car to the customer before us.
review from
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2.0
Cons: i booked a rent car but your company called me that there are no car available. i was very embarrassed
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