6.0 Good2019 Mar 21
Picking up the vehicle was easy and we were treated well. The staff at the pick up area was helpful and friendly.Returning the car was not as smooth as the pick up. The staff members tried to make us sign a paper assuming responsibilities for damage to the front left wheel. We refused to sign because the "damage" they claimed the wheel suffered was barely visible. We felt targeted.
8.0 Excellent2019 Mar 21
Bad initial experience. The car was supposed to carry 5 people and carry 2 suitcases. It was 1.1 litre inderpowered (hyundai?) and barely suitable. The car battery was dead and car hsd benn previously jump started. Needed replacement vehicle. Lost 2days of holiday as a result but new car excllentAvis Strand office at Somersetwest responded excellently in providing replacement car but CT airport should never have allowed the first substandard car to have been issued.
7.6 Good2018 May 28
Staff at avis was really friendly. Car they gave me has less milage on it.When car was handed over to me was not clean and had no floor mats inside.
6.0 Good2018 Apr 02
Everything was great except that I cant figure out how to access my final receipt.Everything was great except that I cant figure out how to access my final receipt.
10.0 Excellent2018 Mar 06
Smooth sailingI liked walking into a busy office with a long line and walking right up to the preferred customer desk. It was an amazing feeling. Checkin was quick and easy, our car ran smoothly on a long road trip. When we returned it we didn't have to even go inside. We were met outside right away. Great experience.Our car had an awkward luggage cover up that we were constantly battling. A quirk of the Toyota Avanza I suppose.
10.0 Excellent2018 Jan 28
Excellent rental experienceProfessional and helpful staff. Easy pickup and drop off.Nothing
10.0 Excellent2017 Dec 13
Car was reasonable and the same as the price quoted when we reserved.. We were allowed to use our credit card insurance and service was quick when picking up even though the office was very crowded that evening..
8.0 Excellent2017 Oct 14
Thatis goodIt is resonble prce.and kindness
2.0 Mediocre2017 Jun 06
the booking was canceled. I'll avoid kayak from now on unfortunately because of the use of a company like cartrawler.
6.0 Good2017 Apr 12
Avis Cape Town is too focused on very minor scratches--causes worryI rented a minivan/people carrier. It was a low-end model that was small compared to the category rented, but was good value-for-money. I would rather save money than have a "luxury" model minivan with extra bells and whistles. The car fit 7 people (only with no luggage) or 5 people with luggage. Would have been better if the advertisement made that clear, because it said 7 passengers and 4 pieces of luggage, but in truth it's EITHER 5 passengers + 4 pieces of luggage OR 7 passengers and no luggage.When I picked up the car, Avis asked me to note every scratch on the car. This made me nervous, because I cannot control if someone parks next to me and opens their door into the car making a small scratch. Luckily, during our 12-day rental this did not happen. But when I returned the car, Avis was very, very focused on every little tiny scratch again, and they made me feel like they might charge me for scratches, even if I did not make them. They should allow for normal small scratches without making the customer feel threatened.