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Cons:No spare tire a three hour delay almost missed my flight very stressful experience I was not happy
8.0 Very good
Cons:Provide directions to the Drop off location when the vehicle is originally picked up.
Pros:Yes good and friendly staff
Cons:I left my eyeglasses in car at time of turn in. I had a horrible experience trying to get a phone call in before closing time. Kept getting bounced to the national Avis phone service and wasted time. I wanted simply to talk to desk clerk before she was done work and have her check. No go.
Pros:The young lady at the Casper Airport was as professional and courteous as any rent a car person I have ever dealt with. Highly recommend her
Pros:Checkin and dropoff
Cons:We had 7 people including 2 with handicaps. The Tahoe was not big enough for all passengers plus two mobility scooters. This made the 4 day’s we had the car very miserable. And the rental agency was too far away to take the car back.
Pros:Car was ready for us Casper and check in at Denver was extremely fast.
Pros:Staff was amazing!
Cons:Car had issues
Pros:The staff at the rental counter was helpful.
Cons:I rented a middle size SUV and was given a Subaru Outback hatchback. I don't consider an Outback a middle class SUV, however, it is a nice, fuel efficient vehicle, and was not going to complain. The rear hatch would only go up part way, so I asked the person at the counter how to correct this issue. They said there is a camera on the back, and the hatch will not go up all the way if I (or something else) am in the way. The actual reason is that the rear hatch can be programmed to only go up part way, which I learned on YouTube. The car was picked up in Casper WY and returned in Omaha NE due to the nature of my work traveling from one location to the next. I then found out that there is a $500 fee to drop off the vehicle at a different location. I was blown away by how expensive this was. It made my stomach feel a little upside down when I heard about this charge. Enterprise charges $200 for the same service. Had I known about this fee, I definitely will have rented from a different company.
Pros:It was all easy.
Cons:I don’t understand how I had to pay for almost $40 worth of gas in a car that had a half a tank and has a 12 gal tank at $2.69 a gallon.
Pros:The Lady at the counter was extremely proficient and very friendly! It was snowy and the car got around great!
Cons:Could not get replacement car. Road side service non responsive. Were sent hertz location that had been closed for over a month. Had to drive w broken windshield, ie shattered and cracked. Crack kept expanding. Nevervrent from Hertz again.
Pros:Friendly, courteous staff. Fast transport to and from airport. Excellent rates in comparison to competition.
Cons:It was very good although the price quoted on the web site did not match what the final charge was--not sure why the difference. Otherwise the quality of service, car, & the personnel were superb! Will definitely consider using them the next time.
Pros:I was going to Albany NY, not Casper. Thought I had it resolved by phone but NO. Huge line in Albany. After 45 minutes finally waited on. Clerk was cranky, said it was my fault. Ended up paying 2X the quoted price for a dirty car.
Cons:Cleaner car, reasonable price. More than one clerk at the counter. Train the staff to be empathic. Get decent staff on the phone that will do their job and make requested changes. I will never use budget again.
Pros:Equipped with snow scraper.
Cons:Odometer Mileage out was wrong.
Pros:no car when i showed at rental agency
Pros:Location was easy to access and return was quick and flawless!
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