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Pros:Friendly staff. Quick and easy to pick up car
Cons:Car was a little messy but not bad
Pros:Car was ok
Cons:Had the car I wanted
Cons:They only accepted cards from “traditional” banks like Wells Fargo or chase. Banks with branches. No internet banks. Super annoying.
Cons:I was frustrated that what I reserved (a compact car) wasn’t there and I was told there was only a minivan for me. It was not needed, didn’t get as good of gas mileage and ended up costing me more in gas. I am also very unhappy that the office where I dropped off the van was closed at 4:30pm on a Thursday. Now it’s Saturday and I still don’t have a receipt and my $200 deposit still hasn’t been refunded.
Cons:Comfortable, clean car, fast, courteous service.
Pros:Friendly and courteous, very prompt. Couldn't have been better!
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Cons:I’ve never had a rental company tell me I had to clean the car before I returned it. Usually the company will wash and vacuum cars after they get them back. I think this should be the companies responsibility.
Cons:The staff was horrible with customer service and very rude.
Pros:The man behind the desk was very helpful and was dressed nicely. The car was ready when we arrived and I was gone in less than 10 minutes. The car was spotless and ready to go. I can't say enough about the rental. Thanks!!
Pros:The van was really clean
Pros:I loved the gas mileage, The car was clean and very driveable. I loved the audio system and Bluetooth connection. My trip was fabulous and the car played a big part in that because I was in it a lot. Great value
Cons:I confirmed my reservation online. I called the rental location to conform and they said that they where sold out. The agent I spoke with was very rude also.
Pros:I really didn’t like anything about this rental.
Cons:CLEAN your vehicles! It literally smelled like fermenting fruit crossed with B.O. It was disgusting. And we returned it before the office opened. Went back 30 minutes after they opened and they had already rented it out again. There is NO WAY they washed it for the next renter.
Cons:I rented a van for 6 adults plus luggage and I show up and they don’t have a van they have a Durango. I own a Durango and it might seat 6 people but it has no luggage room for 6 people . Very bad customer service. It starts your vacation off wrong.
Pros:fast, car avail when ordered, easy access to lot,nite drop box for return
8.8 Very good
Pros:I liked that that were open on Sunday. I also liked that I was told that I could keep the rental and return it the following day at the same time instead of dropping it off at 4 PM the day before. My price didn't change because it's based off of 24 hr rental. I'm grateful when people are honest. I also recieved a much better vehicle than I originally rented and I didn't even ask for it.
Cons:I didn't like returning a shiny new vehicle and going back to my old one.
Pros:Getting away from such lousy business practices!
Cons:Despite calling about 1 hour before we were due to pick up our rental (had reserved SUV to carry scooter for disabled) (1 hour time zone jump --- our arrival was 45 minutes later than original scheduled but ahead of our confirmation about 1 hour earlier when we realized the time zone difference) Budget offered only a 18 passenger van in place of the SUV we had reserved since they chose to rent it out just before we arrived. LAST TIME TRYING TO DO BUSINESS WITH BUDGET!
Pros:Wish I could tell you more about my experience, but the rental facility was closed for the day and couldn't fulfill my reservation.
Cons:Honest business hours would've been helpful before last minute scrambling to find al alternate rental company on a holiday.
8.0 Very good
Pros:Staff were great.
Cons:windows were not clean on inside and floor needed to be cleaned
Cons:The only time Shelley smiled was after I signed the contract. They didn't have the SUV I had reserved 2 weeks earlier.When I asked what difference reserving makes, she said they have the option to change the class based on what they have on the lot. I tried to get my 24 yr old son as a second driver based on this sites information, and was told they had to be 25 AND have a credit card in their name. 2 hrs into my trip, we got a flat. No reimbursement. On long empty stretch of road, tried to clean bug splat off windshield but NO windshield wiper fluid! Tried calling St George office when I had cell service, no answer, no return call. Will never use Utah Avis/Budget again!
Pros:Convenient location; cute, clean car; helpful and friendly staff.
Cons:Not being warned in advance that I should bring my declarations page if I wanted to use my debit card.
Pros:The reservation and quoted price were honored
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