10.0 Excellent2022 Apr 17
Given us the plug in cord so we could have recharged. Staff was excellent at pick up and when we added a driver.
10.0 Excellent2022 Mar 27
2.0 Mediocre2022 Feb 22
Our flight was scheduled to arrive around midnight. I called to make sure they’d be open and have our car. They said they’d be open until 1 AM. Got in early, they were closed!!!! Called customer service. Asked them to put us up for the night or pay for a ride to Myrtle Beach, where our hotel is. The only thing offered was to come back in the morning to get a car. I pleaded, “My wife just had brain surgery, all the other car companies are closed or sold out. You have to help us!” It was like talking to a robot, repeating the same lines over and over. Frustrated, I cursed—something I never do—and hung up.
8.0 Excellent2021 Nov 22
The gentleman at the rental desk was great! The car had a somewhat offensive odor in it which did not subside during the course of our 3 day rental.
10.0 Excellent2021 Nov 08
The agents were wonderful!
8.0 Excellent2021 Oct 29
Had an issue with the drop off due to a change that was made to a location which is no longer open. They charged me another day of use as I had to go back to the first place I supposed to give it back late for obvious reasons.
3.9 Mediocre2021 Oct 10
We had several negative issues, but the one that stands out is: we didn’t know the engine of a Ford Fusion automatically shuts off and restarts when idling (a fuel economy feature.) We thought it was a problem with the car, reached out to Hertz, were assigned a case number, cancelled all our plans for the day.. but Hertz never contacted us **for the remaining 4 days of the rental**. For fear a car problem may arise on a future trip, we will NEVER use Hertz again.
10.0 Excellent2021 Oct 10
Hertz check out and return was very easy and well managed. The Jetta was very good on gas. Clean and reasonably comfortable, however the drivers seat back would not adjust.
3.9 Mediocre2021 Sep 21
Our car was very clean and comfortable. Drop off was easy. Our experience with the Hertz representative was disappointing. He appeared disinterested in his job and serving us. He had air pods in and did not communicate that we would be charged a $200 security deposit. We felt like we were interrupting his day.
10.0 Excellent2021 Sep 09
I was a bit concerned with the outside condition of the car. It did have several scratches, and didn't know if this was something that I would be charged because no one knew about it.