8.0 Very good
Pros:Convenient pick up in Sorrento. No Gas stations on the way in to Salerno or near the drop off but the staff acknowledged that issue and waived the service charge. Car was virtually new, clean and in good condition
Cons:From prior experience with pickups in Europe I checked out the office and office hours the day before is I din't have any issues but it would be helpful to note in your information that they are not open for a period shortly after 1:00 PM until later in the afternoon
Pros:Pick up was good. Easy assess and rental process.
Cons:We weary of when you drop off at Naples airport. Car rental place is in weird place and a good 15 minute easy walk to terminal but a walk nevertheless. Take photos of any damage to car at pickup as drop off people not get any surprises. Drop off car min 2.5 hour before your flight.
8.0 Very good
Pros:Everything was good except did not randomize with Avis you had to wait an hour from reserving for the car to be ready.
Pros:Easy, good people, very helpful picking up and returning
Cons:GPS took us on cow paths (no joke). In Calabrian countryside. Took us to a B&b when we had selected a golf course
Pros:Staff was nice and relatively good service, particularly for Rome and Sorrento. My Italian is not very good, so all things considered the staff was great.
Cons:I was charged two days, for a 25 hour rental. I was charged an extra fee for an automatic, but my car was manual.
8.0 Very good
Pros:The two guys were really helpful. The best I've ever seen at a car rental desk. The woman was extremely disrespectful, with me and especially with other customers. She should not work with people. Not a good advertising for the company
Cons:This was my second attempt at a rental from Budget. The first car that I reserved was not available for pickup at the time of the booking, which delayed my travel by a day.
8.0 Very good
Pros:Friendly staff. Explained everything well and in a timely manner.
Pros:Staff was great, car was good working order and exactly what we asked for
Cons:We returned the car 50 minutes after our allotted time (2:50pm instead of 2:00pm) because of unexpected traffic and we were charged an additional 100$ for an entire day. The staff says it’s automatic charge past 15 minutes in the computer. We are very upset.
Pros:The car was almost brand new and was very nice.
Cons:However, we did not receive the BMW 5-Series we reserved, but were required to provide TWO different credit cards that were each charged the full rental amount! Ridiculous! The only other card I had was a debit card which held my money hostage during my vacation. The staff was helpful, but this secret policy is terrible! In addition, price was higher than quoted in reservation.
Cons:The VW Up is a car with transmission issues as I found out by driving it up that Almalfi Coast roads and then by Googling it. An automatic that stalls and does not kick into gear especially in 2nd is scary uphill and on an autoroute. You should eliminate the car from your fleet. The pick up and drop off don't have much space and it was stressful. Then again Naples is a hectic and stressful city. I don't feel like I got a fair deal because of the fear of not being able to accelerate and count on the car to actually move especially in a place with so many very aggressive drivers.
Pros:Nothing - when I finally got to leave the car at the rental place.
Cons:No signs, employees could not be distinguished from the people on the street - no badges, shirts. Instructions inadequate - you don't drop off at the budget office, you drop off on the other corner of the building which can take up to 30 mins to get to by car because it's Napoli. Then, the process jumped from $268 (which was on the form at check in, and in line with what was promised on kayak) to 298 €!! That's $340. And kayak has no customer support and budget won't address this problem so I guess I will issue a charge back with my credit card company.