10.0 Excellent2017 Jan 01
Budget helped us make our journey timely and safeThe staff at Budget were very helpful and friendly. They explained the car rental process and even helped us set up the GPS for our trip in Costa Rica. We would definitely use their service again and it helped make our journey safer, faster where we needed to go, and easier to get there. Thank you!
2.0 Mediocre2016 Dec 26
Currently filing a claim for fraudThis is been an absolutely unbelievable experience with your friends I'll never be using budget again. I reserved a car online totaling $124. When I went to pick up the car originally they tried to charge me $250 which I had to contest in person while speaking Spanish, a language not native to me. They made a huge fuss about it not being possible until eventually somebody made it work which made me think I had been dealing with incompetent representatives in the first place. They also told me that the airport where I was dropping off my rental car had a office open 24 hours so that I could return the car early in the morning since I had a 5:30 AM flight. When I arrived the on site location was closed and gated even though the rest of the airport was fully up and running, so I had no option but to leave the vehicle or miss my international flight. I ended up having to park in the airport parking lot and leave detailed instructions on where I had hidden the keys. The airport personnel said that this was a frequent problem with budget. They were very friendly about coming to pick it up, but later in the same day I got a bill from budget for $890 worth of damages I had nothing to do with on the car. One of the claims was that the keylock on the door itself was damaged, though I had an electronic key the entire time and never even inserted a key in the door! I'm having to go through my credit card company right now to file a claim and I'm appalled at what the process is it this is been for a simple rental. Horrible.
2.0 Mediocre2016 Nov 23
Had an disagreement with the insurance that I bought with the rental online and the company would not accept the insurance. I never picked up the car.