10.0 Excellent2021 Jun 15
Everything everyone was so kindMaintenance the change oil light was on the day after I picked it up and the car was shaking while braking due to the front rotors but over all a amazing experience will definitely be back
4.4 Okay2020 Aug 07
They were very sort answers when asked a question or told them something . I told them the car windshield wiper gave us trouble and all they said was “ I’m sorry”
2.0 Mediocre2019 Dec 08
I went to that pick up location, the lady that was at the desk Mrs Ree-Ray give me and other reservation instead even when I told her that I came to pick up a reservation that I had on file , now am dealing with and unknown precedence, when I went to drop off on Saturday because I didn't know that I had the wrong car, they want to charge me 400$ for a drop off fee.
3.2 Mediocre2019 Nov 15
Pick up took forever. Two desk staff...one guy was trying to accommodate s customer trying to rent without a credit card and the other girl spent 10 min.. small talk with customer...First car was filthy. Not vacuumed, windows streaked and there was even a piece of chewed gum on the floor behind drivers seat...second car wasn't much better.
10.0 Excellent2019 Sep 04
The staff was great
9.6 Excellent2019 Aug 29
Staff was friendly and quick.Car interior wasn't very clean. Bad enough that I pointed it our during the walk-through.
9.6 Excellent2018 Sep 11
The mini van was clean and fully loaded. Nice staff and I would rent here again, if the need arises.The parking lot is very small and with more than two customers can be very crowded. The radio was on when I got in to drive it and I had to listen to profanity for several blocks before I figured out how to turn the radio off. It was on a normal station that just happens to play rap, not Avis's fault but had a child been with me it could have been bad, as toddlers repeat everything!
6.8 Good2018 Jun 26
Come on Avis!ValueHad a tire issue - a bubble I discovered at the end of the first day. It was clearly irrepairable and the Avis representatives I spoke with agreed. However, instead of arranging/authorizing a local replacement they had a service come out and change the tire, putting the spare (a doughnut) on the vehicle. We were in Gallup, New Mexico for the evening, en route to the Grand Canyon. They told me that since the vehicle was driveable, I would have to go to the nearest airport Avis location and exchange for a new vehicle in the morning. I argued, to no avail, on four separate calls to Avis emergency roadside service that driving 185 miles to Flagstaff, AZ on a spare designed for short distances at slow speeds was unsafe and a waste of time since I could not possibly keep anywhere near my trip schedule. After limping to the Flagstaff airport in the morning (over 3-1/2 hours @ 50mph) they had no vehicles available. They authorized a replacement tire and sent me to a local shop to get it replaced. After it was all said and done, our one day visit to the Grand Canyon was reduced to a short drive through on the way to our final destination. Later in the rental (17 days in all), we had a flat - different tire. Rather than deal with Avis again, I changed the tire myself and paid to have the flat repaired. Had no problems with the vehicle other than the tire issues. A problem or two is understandable, even expected, on a long term rental, but the solution Avis chose was not. Not only was it an extreme inconvenience and a safety risk, it was fiscally foolish. If they had just authorized the tire replacement in the first place, I would have changed the tire and driven to a local shop, saving them the expense of the service (like I did with the flat tire later). Also, I would not have bothered with writing this negative review.
10.0 Excellent2016 Oct 10
Option for shuttle bus to airportThe fact that an airport shuttle bus was available early in the morning was very convenient.
10.0 Excellent2016 Aug 31