Guest reviews
Overall rating
8.4
Excellent
Based on 70 reviews
Cleanliness
8.4
Comfort
8.4
Pick-up/Drop-off
8.5
Value for money
8.4
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
20
7
1
1
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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7.6
Cons: Really long line at rental counter. Only one guy working. Had to wait 45 minutes to get the car.
review from
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6.0
Pros: Simple process
Cons: I never got a receipt, my car smelt like a smoker, and there was still trash in it.
review from
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9.6
Pros: Yes, super positive & friendly service.
Cons: The shuttle from the terminal runs less frequently than I expected. I did not notice an attempt to encourage travelers to distance themselves. Only the driver was distanced because the front seating area of the bus was roped off. Travelers entered & exited the same door. Most seemed to be cautious of others but there was no direction or facilitation from the staff regarding safety & occupancy limits.
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10.0
Cons: Car said routine service needed soon kept coming on. I just ignored it. But it bothered me.
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9.2
Cons: The keyless push button driving system was a new experience for me. Didn’t really care for it, but I had no choice had to use it.
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10.0
Pros: Yes!
Cons: Wash car
review from
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10.0
Pros: All employees at the Oklahoma City Budget were friendly and accommodating.
Cons: Everything was great!
review from
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2.0
Pros: Staff was friendly but unable to help.
Cons: There should be obvious disclaimers that the rental agency cannot accept debit cards. I ended up spending double for a rideshare service and not using Budget rental at all.
review from
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6.8
Cons: Mud on front seats and all over back seats. I asked staff to have Don the manager to call me and he never did. My number is 817-609-5333
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6.4
Pros: Good customer service.
Cons: Ordered a luxury car; got a Nissan Rogue because they didn’t have enough cars. What’s the point of reserving a type of car when it just become Car Roulette. Had to use a toll road, asked two different employees the best way to handle it, got two different answers. Finally asked if I should use pre pay va getting gas on my own - told them where I was going; employee suggested pre pay saying “you will use a full tank,” for the round trip. Used 1/3 of a tank.
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10.0
Pros: Staff when picking up and dropping off were both great and quick! Price was awesome as well. The car was. Lean and drove perfect! Could not have been any better in service and staff performance
Cons: Nothing at all
review from
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10.0
Pros: The people working for Budget in Oklahoma were awesome.
Cons: I can’t think of any improvements.
review from
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