8.0
The first vehicle I rented had problems with the transmission. I called Enterprise and they had me go to another location where they traded my car out. I was very satisfied with the new vehicle. A couple of hours after getting the new vehicle, I realized that we left the remote control for our garage in the first vehicle. I immediately called the Enterprise where I originally rented the car and explained what happened. They have not found my remote as of today, April 12, 2024. I do not understand why they can't trace the original car and find my remote. Other than trying to find my remote, I was very pleased with the service from Enterprise.Reviewed 2024 Apr 12
review from 4.0
Pros:Fairly efficient check out and check in, convenient location.Cons:The car smelled of cigarette smoke. I could tell the rental company had cleaned it, but that smell can't be taken out. It was an unpleasant experience.Reviewed 2021 May 13
review from 10.0
Pros:Under the circumstances, the staff was quite accommodating. When I arrived for pick-up, there was not a car available and the staff could not give me a time frame for when I would be getting a car. I mentioned that I had to be in Wichita, KS (from OKC) by 4pm (It was a little after 11AM). When a car became available, it was at the airport location and still needed to be cleaned up and driven to the I-240 location. Instead of making me wait, a staff person drove me over to the airport to the car so I would not have to wait longer than necessary for someone to bring it to me. This was really helpful and I appreciated it.Cons:Obviously, a car waiting for me when I arrived at my scheduled pick up time would have been ideal, but it worked out and, again, the staff was handled it well.Reviewed 2021 Apr 20
review from 10.0
Cons:NothingReviewed 2021 Apr 04
review from 2.0
Cons:The day I was supposed to pick up my car Enterprise called and said they didn’t have any cars available to rent.Reviewed 2021 Feb 25
review from 10.0
Cons:Everything was great.Reviewed 2020 Nov 22
review from 2.0
Cons:Enterprise cancelled my reservation without telling me. When I showed up to pick up my car they claimed they had tried calling me and that I also should have made the reservation several days in advance which made no sense since I had in fact made the reservation several days in advance. I’m not sure if it is a company wide policy to cancel reservations without confirming with the customer or just this one rental agent who messed up but luckily for me I was able to make other arrangements.Reviewed 2020 Nov 17
review from 2.0
Cons:They ran out of cars and said their partner locations were also out of cars. What’s the point of a reservation if they do not hold a vehicle for you?Reviewed 2020 Nov 09
review from 2.8
Pros:Reserved a car and at pickup was told they didn’t have any cars and there were non in town at other locationsCons:Had a car instead of a 15 passenger van.Reviewed 2020 Nov 05
review from 2.0
Pros:Staff was rude. I didn't get a car, was told none were available. Didn't offer any kind of assistance to help me out.Cons:Don't book reservation if you don't have the inventory!!Reviewed 2020 Oct 26
review from 2.0
Cons:I reserved a car for the weekend. I had a colleague drive me 30 minutes because he live that way, only to be told they had no cars available. It was a nightmare and I will never use kayak again.Reviewed 2020 Oct 25
review from 2.4
Cons:Company wouldn’t accept my credit card and argued with me about it. Car was filthy, inside and out. Was not what I asked for when renting the car.Reviewed 2020 Sep 09
review from