Traveler reviews
Overall rating
7.3
Good
Based on 277 reviews
Boarding
7.7
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
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Find cheap flights on China Southern
Round-trip
Travelers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
China Southern information
| IATA Code | CZ |
|---|---|
| Routes | 1624 |
| Top route | Hangzhou to Guangzhou Baiyun |
| Airports served | 231 |
| Top airport | Guangzhou Baiyun |
China Southern traveller reviews
Pros
"The crew were very nice"
(in 236 reviews)
"It was a nice flight ✈️."
(in 162 reviews)
"Excellent sleeper seat in business class."
(in 16 reviews)
Cons
"Food was not great"
(in 270 reviews)
"and missed our connecting flight."
(in 353 reviews)
"It’s such a long flight."
(in 343 reviews)
Recent reviews
Traveler rating
12
0
1
1
0
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10.0
super
Reviewed Sep 2023review from
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10.0
good
Reviewed Sep 2023review from
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10.0
good flight
Reviewed Sep 2023review from
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2.0
The flight was okay it was the kayak customer service that was poor, I have been trying to change my name on my flight ticket 3 days before my flight and nothing got done about it even tho I messaged so many times and phoned, all I got in return was that is was being processed and still to this day nothing has been done about it, I think it’s disgusting and un needed stress to the trip.
Reviewed Sep 2023review from
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10.0
Just make it clear the halal food sticker
Reviewed Aug 2023review from
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10.0
All rights!
Reviewed Apr 2023review from
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10.0
ALL Good
Reviewed Apr 2023review from
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10.0
The food was perfect. The boarding process is a bit long. Given the late boarding time, I felt very tired by the time I was seated.
Reviewed Apr 2023review from
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10.0
Quality flight from start to finish. Customer service is evidently very important to this company. The staff really exceeded expectations.
Reviewed Mar 2023review from
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10.0
Traveling with the Chinese airlines , their service superior to the US Airlines , they are much more friendly and the seats are comfortable , In the past I flew with United , now ,United Airline will become history for me .
Reviewed Jul 2022review from
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10.0
Pros: The layover at Guangzhou was excellent.
Reviewed Jul 2021review from
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4.0
Cons: On time!
Reviewed May 2021review from
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7.3
Pros: Nothing comes to mind
Cons: -Reviewed Feb 2020review from
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4.0
Pros: Nothing stands out
Cons: Uncomfortably warmReviewed Feb 2020review from
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8.0
Pros: Professional
Reviewed Jan 2020review from
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8.0
Pros: Professionalism
Cons: Baggage ClaimReviewed Jan 2020review from
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10.0
Pros: Yes, seats were very comfortable and crew members were extremely helpful
Cons: Everything was excellent.Reviewed Dec 2020review from
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10.0
Cons: Everything was excellent
Reviewed Dec 2020review from
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10.0
Cons: No wifi otherwise was great
Reviewed Dec 2019review from
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2.6
Pros: see SH to GZ prior flight. The same.
Cons: Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice.Reviewed Dec 2019review from
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3.3
Pros: No..no redeeming features..
Cons: Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse...Reviewed Dec 2019review from
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6.0
Cons: Cancellation of Shenyang-Guangzhou flight on the same day was not notified in advance. I had to postpone the trip. I hope that this situation will be notified by phone next time. No matter what country's phone number is
Reviewed Dec 2019review from
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3.0
Cons: Seats, crew, food.
Reviewed Dec 2019review from
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2.3
Cons: Seats, crew, food.
Reviewed Dec 2019review from
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5.3
Cons: Flight was cancelled and no one new what to do. Took me 48 hours to get home
Reviewed Dec 2019review from
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2.0
Cons: Delay 2hours
Reviewed Dec 2019review from
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8.0
Cons: Better food choices for Business Class passengers
Reviewed Dec 2019review from
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10.0
Pros: yes
Cons: foodReviewed Dec 2019review from
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8.0
Pros: Seat was great. Bedding good.
Cons: Meal service was rushed with all courses being delivered literally one after the other.Reviewed Dec 2019review from
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8.0
Pros: FOOD
Cons: MORE waterReviewed Dec 2019review from
China Southern FAQs
What is China Southern's carry-on size allowance?
On board China Southern flights, cabin baggage should not exceed 115cm. If your hand luggage is bigger, the China Southern assistance team will most likely ask you to pay extra for checked luggage.
Where does China Southern fly to?
China Southern offers direct flights to 211 cities in 38 different countries. Guangzhou, Beijing, and Hangzhou are the most popular cities covered by China Southern.
What is China Southern’s primary hub?
China Southern concentrates most of its flight operations in Guangzhou.
How does KAYAK find such low prices on China Southern flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including China Southern.
Flight status
China Southern route map
Top airports served by China Southern
- Guangzhou Baiyun Airport (CAN)
- Shenzhen Airport (SZX)
- Urumqi Airport (URC)
- Wuhan Airport (WUH)
- Zhengzhou Airport (CGO)
- Changsha Huanghua Intl Airport (CSX)
- Shanghai Pu Dong Airport (PVG)
- Shenyang Airport (SHE)
- Dalian Airport (DLC)
- Haikou Meilan Intl Airport (HAK)
- Changchun Airport (CGQ)
- Guiyang Airport (KWE)
- Sanya Phoenix Intl Airport (SYX)
- Hangzhou Airport (HGH)
- Xi'an Xianyang Airport (XIY)
China Southern contact information
- CZ IATA Code
- +86 4008695539 1 4 Call
- csair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.