8.0
Mostly good experience. Since we were visiting Jebel Akhdar, we needed a 4WD and were grateful the agent at pick-up could provide that. I would have been even more grateful had that been clear when I was making the booking. I checked the model we reserved online prior to booking -- when booking with the same company in both Salalah and Muscat -- but that was not a reliable way to ensure we had a 4WD. Also, returning the vehicle at Muscat Airport was very frustrating; there are few and poorly placed signs directing to rental returns, and then there is no way to get through the gate into the parking area, which requires an entry card. This left a poor end to an otherwise great experience, both in Oman and with Dollar Rental.Reviewed 2022 Nov 25
review from![kayak]()
8.0
It is strange that after using car you should wash it - it could be rental service responsibilityReviewed 2022 Nov 02
review from![kayak]()
10.0
It was amazing, people were very friendly, the car was brand new… actually it was the best experience I have ever had with a car rental everReviewed 2022 Jul 17
review from![kayak]()
10.0
We got to Muscat airport at 4am. Once we cleared immigration/customs etc we were in our car within 25 minutes and ready to go. Badr who was our check in agent was not only very helpful and easy to deal with, he even walked us from check in counter to the rental car area (5 minute walk) as we got a bit lost. Car was waiting for us with ignition switched on. Instructions for everything was very clear - we got a gate card for the way backk. Returning car took 7-9 mins for all checks and we were all good. Would definitely use Dollar again.Reviewed 2022 Feb 21
review from![kayak]()
2.0
They charged me twice with no explanation whatsoever, no email describing the extra charges. They simply used my deposit after I had left the country and managed to raise the original deposit value to the total amount of my rental, thus charging me twice. I don't recommend.Reviewed 2022 Jan 12
review from![kayak]()
8.0
The drop off was confusing and no one was answering our calls.Reviewed 2021 Oct 31
review from![kayak]()
2.8
Cons:Scam. Car advertised by Dollar as SUV however no whatsoever off-road functionality. Just looks. Totally unsuitable for Oman roads for which an SUV is required. Dangerous. Stay away.Reviewed 2019 Mar 17
review from![kayak]()
6.0
Cons:The reservation mentioned unlimited mileage and when picking up the car, the company tried to impose a limit. Then, they were extremely slow bringing the car - we had to wait more than half an hour after finishing all the paperwork. Drop off was smooth.Reviewed 2019 Mar 13
review from![kayak]()
3.2
Cons:There was no car available on the pickup date. After 2 hours waiting I was provided with a small car, and I had to come back to airport the next day to change the car. This time I was given a proper sized car however lower class (I booked a premium car I was given a standard). no apologies by dollarReviewed 2019 Mar 05
review from![kayak]()
8.8
Pros:Great car, good staff at drop off and pick up.Cons:Poor signage at airport led to mistakes and extra time to find drop off. Unnecessarily difficult, but this is for all rental cars at MCT, not just Dollar.Reviewed 2019 Mar 04
review from![kayak]()