10.0
Very efficient and friendly staff.Reviewed 2023 Jan 02
review from![kayak]()
8.0
After a 30hr flight we were a bit disappointed at how much we were pressured with additional add ons at pick up. Otherwise all okReviewed 2022 May 01
review from![momondo-kyk-wl]()
2.0
Europcar did not accept the insurance I booked through the website!!Reviewed 2021 Dec 30
review from![kayak]()
10.0
Excellent , I will go again and again with EuropecarReviewed 2021 Dec 10
review from![kayak]()
1.9
I contracted the car for £89. I waited for 25 minutes in line to listen to a eruopcar employee talk about the weather to another customer. I was then informed that I was late (after 4pm) and would be charged an extra £60. I was then informed that I needed insurance as the quote I received did not include it. So an extra £40 was added. I ended up paying an extra £100 in total. I will;l never again use Europcar after being a loyal customer for 30 years.Reviewed 2021 Sep 07
review from![kayak]()
4.4
Lack of transparencyCons:I was extremely frustrated to find I *had* to purchase additional theft insurance, even though I have full coverage through my credit card. This added significantly to the daily cost of the rental in ways I had not planned on. It would be one thing if this had been communicated transparently at the point of booking, but to find this out at the point of pick up was extremely frustrating. I will be more discerning in future, and will not be choosing Europcar.Reviewed 2018 Oct 09
review from![kayak]()
2.0
Not enough informationPros:NothingCons:EverythingReviewed 2018 May 02
review from![kayak]()
10.0
Pros:The man who served me at the start was nice, helpful and efficient.Cons:Got automatic when I wanted manualReviewed 2017 Nov 02
review from![kayak]()
8.4
Pros:Smooth transition and very helpful and polite staff memberCons:Waiting on bus to car rental village cold after flying in from CroatiaReviewed 2017 Oct 19
review from![kayak]()
7.2
Mixed, but generally good.Pros:Nice clean cars and helpful staff.Cons:Had to wait 45 min for pickup, and bill was £20 more than it should have been - but they were quick to address when I pointed it out.Reviewed 2017 May 08
review from![kayak]()
2.0
After long wait at counter, company would not honor arranged priceCons:Company required purchase of insurance which would more than double rental price. Declined to rent and rented instead from National at adjacent counter with no problems and lower price. Will not rent from Europcar again. Was fortunate to find and available car, in same class, at a good price during holiday week..Reviewed 2017 Apr 15
review from![kayak]()
6.0
Pros:The car was clean aCons:Representative I initially self with was unpleasant. Fortunately someone stepped in to be more helpful. The cost was much more than I paid during my last visit to the UK.Reviewed 2016 Nov 13
review from![kayak]()