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I am submitting this complaint regarding the way our reservation was handled and the significant financial and personal hardship it caused. The airline changed the departure time of our original flight, making it impossible for us to make our connecting flight. This was not caused by any action on our part. After the schedule change, we spent considerable time working with both the airline and the travel company to find a reasonable alternative itinerary. Unfortunately, no meaningful assistance was provided. Instead of accommodating us on another suitable routing, we were repeatedly told that our only option was to accept a refund. This was not a reasonable solution. We had purchased these tickets months in advance, and by the time the airline canceled our itinerary, airfare had increased dramatically. Because we had no workable alternative, we were forced to purchase completely new tickets with a different airline on a different route. The replacement tickets cost us approximately $2,000 more than our original reservation. In addition to the unexpected expense, the new itinerary was longer, less convenient, and caused us to lose an entire week of planned family visits. The financial loss, disruption to our travel plans, and countless hours spent trying to resolve this matter created an extremely stressful and disappointing experience. Throughout the process, we felt that the airline simply tried to push us toward accepting a refund rather than taking responsibility for the consequences of the schedule change or making a genuine effort to accommodate us. We respectfully request that this matter be reviewed and that the airline provide appropriate compensation for the substantial additional costs and losses we incurred as a direct result of the schedule change and the lack of reasonable assistance.

Everything was fairly easy just hard when you get to Heathrow not know your Gate number until an hour before but otherwise really everything great. Did not get my texts in time though to do me any good but that is why I still like everything the old fashioned way and print everything out.

The flight did not take place because the flight was canceled and I still have not received a refund for the flight.

Each flight we took was late with little or no updates or information.

When I needed to get my bag off of the plane so that I could take a train because the connection was 4 hours later, they took 2 hours to take my bag off making me take the train and miss my flight simultaneously. The seat size on the plane is too small for an average aged woman let alone a middle-aged man. It's unacceptable and I will not fly Boeing again.

The biggest let down was with booking experience through Kayak. I booked a flight with checked bags on Kayak. Right away I got a message from travel agency that the flight is not confirmed and to call them. I called them and they said the flight I have booked is no longer available with the price I have booked it for and I can book it with about $100 more. I already had other options I could book with cheaper price so I asked them to cancel my booking. Then they said I can have the ticket with the same price but a date change which was not working for me as I had to be there for a seminar. So again I said no then they said they will cover the charges and confirm my flight. When comes time for check-in I see I have no checked bag option which means the travel agency deceived me saying I can have my booking as I had booked it. And at that point I ended up paying $155 for my checked bag going back and forth. I am extremely angry and unhappy with this experience

I have no complaints. The crew was attentive, pleasant and heloful

Stuff was very helpful at checkin. Flight attendants were nice. Food wasn’t very good, I expected a little more. Economy Seats are ok. Second flight was very full and they forced us to checkin our carry on.

Like the blanket. Food wasn’t good and boarding was a mess

Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket

Terrible flight. 1. They’ve only one option for food. 2. Seats are very cramped and screens are tiny 3. No pillow or blanket provided on long haul flight

Spacious and clean aircraft. Good food. Economy will always be squeezed but thankfully I had an aisle seat for stretching exercises. Good selection of movies, particularly Spike Lee joint.

Unfriendly, 8 hours delayed, no lounge access even flying business. Don’t fly Brussels

Suitcase didn’t arrive to Stockholm. Chairs y comfy and not even water is offered

It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.

That was a short flight by the only time I could actually sleep

Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.

The crew and the flight were excellent, the food might be better!

I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.

in the front - higher class of business - sitting in the same seat (with one empty in the middle) is not acceptable any more. need the business class to be as we paid for.

Good flight but there was no entertainment. I wouldn’t have complained but you asked.

Flights were delayed and due to a checked hand luggage bag by an overzealous gate agent in Berlin I missed my ground connection costing me another £80. Food was cold and bland, I honestly expect better from a national carrier operating out of one of their major hubs.

A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.

It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London

Missed our flight to London and we were put on coach seats to Munich.

Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!

No refreshments apart from a bottle of water. No pillows. No entertainment. Flight delayed by 52 minutes.

The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.

Overall good experience. Polite crew. Good foodandentertainment. Seats are small and bit congested though.

Paid extra for more leg room but the aircraft was changed and they gave me the last seats in the back with no room to even recline backwards.