8.0 Very good
Cons:The car was old but ran well and was spacious
Cons:Price could have been lower. Staff could have had the vehicle in a location where I didn’t have to walk 5 minutes looking for the area the car was parked in.
Pros:Bottom line is the third party insurance I bought through KAYAK was not in the agreement at the airport, nor could I locate it on KAYAK emails or find a contact to answer the simple question if I had coverage on the reservation. I ended up purchasing both policies because I couldn’t find the 3rd party verification. I doubt I will ever buy insurance from KAYAK 3rd party again because of the inability to access help on a simple question when I needed it. Heaven forbid if I ever needed to collect on it.
Cons:All chargers should be printed on all documents and you should not have to go on a 20 minute scavenger hunt to find help.
Pros:Everything went as expected.
Cons:Nothing I can think about now.
Pros:Staff was kind and helpful! Car was clean!
Cons:Vehicle had a loud tire roar and when I went to pick up they wouldn’t let me use the same card I paid with.
Pros:The van was clean and ran well. Pickup and drop-off was a breeze.
8.0 Very good
Cons:I needed an ice scraper during the rental and the car didn't come with one-- had to borrow one from the hotel and then purchase my own. My co-worker's rental the prior week came with one.
8.0 Very good
Pros:Staff was friendly and helpful
Cons:It wasn’t obvious at first how to drop off when nobody was at the counter but we figured it out
Pros:Setup at XNA is simple.
Cons:Requested a RAV4, received a much smaller vehicle. Was very uncomfortable but same price.
Pros:It was close to the terminal is all I can say in a positive manner.
Cons:No signs or people to tell you how to return the vehicle. We had no idea that we had to go inside the terminal. Very frustrating! The initial price was great, but then there were double the taxes and fees. To expensive, we will drive our own vehicle next time.
Pros:It was easy once it wasn't confusing.
Cons:It was confusing. Need better instructions as to what to do with the cars after entering the garage. Block ff the first couple of stalls with arrows pointing to where you want the cars during business hours.
Pros:Friendly staff, nice clean car
Cons:The dropoff point at XNA is not very well marked. Luckily it was really early in the morning and I was able to back up to the rental lane.
Pros:Good clean car
Cons:We waited close to one hour for the carv
Pros:Ease of pick up and drop off.
Cons:I had a problem with a 70 $ difference in the price online versus in-store. However, the nice gentleman behind the counter adjusted the price!
Pros:Tons of storage.
Cons:The van was dirty. When I called to let them know they offered to clean it but I was already home and didn't want to go back. I ended up cleaning it at home. It had chunks of mud inside the van. It looked like someone had taken the mini van off roaring. If I could give a zero for cleanliness, I would. The windshield was dirty and had chips in it. When I called they said it was from a hail storm. I get it, they can't control the storm. But they can fix the issue prior to renting out the car. Wipers were in terrible shape and there was no windshield washer fluid. Car handled poorly at highway speeds. Needs at minimum balance if not alignment. Tires are wearing abnormally and the van pulls to one side. The antenna on the radio didn't work. And despit stating it had satellite radio, it didn't. When I told the agent at return, he didn't really seem to care or want to remedy it. They did give me $50 credit for cleaning the van. I will not rent from Hertz again.
Pros:Great friendly and efficient service!!!
Pros:Check in crew very friendly, apologized for the dirty car.
Cons:No real direction on airport ground for car check in.
8.8 Very good
Cons:Everything about this rental was great except for the dropoff situation at Bentonvillle airport. There were no Thrifty signs directing you where to go and no Thrifty employee was there to meet you, as I'm used to at larger airports. I parked in a Thrifty space and brought my keys inside to the rental counter, where the friendly employee helped check me back in. It all worked out in the end, but was way too confusing even for a pretty experienced traveler like myself (possibly for exactly that reason - it didn't work the same way it does at major airports).
Cons:Who knew that they do not accept debit cards for payment unless you have a "return flight ticket"? Really upset that I could not rent a car because I don't have a "credit" card. I guess my experience wasn't exactly "poor" it was non-existent!
Pros:Everyone was so prompt, kind, professional, and the car was a great one for the price that I paid! I wish that I had this sort of experience with every car rental company.
Pros:Quick efficient service at a reasonable price
Pros:Great car, counter friendly, price was reasonable.
Cons:After checking in with the counter, there was no lot attendant and it was difficult finding the car, also no one there with check in and no instruction on how to proceed. Called call center and they were rude and not helpful at all. Pay a little more and get better service if that is important to you.
Pros:Nothing at all
Cons:Hidden sales tax of 22.5%. Not in Kayak quote and according to my research not the law in Arkansas. Tried to resolve over the phone and Avis rep totally useless. Second bad experience in a row with Avis. Never again!
Cons:My rental ended up costing waaaaay more than originally quoted. I travel ever week and the ONE time I use a personal card to pay for a trip it is 3 or 4x the original cost.
Pros:The friendliest staff I've ever encountered while renting a car. The cars have always operated well, no surprises on unpleasantries. The pickup process has been a little inconsistent, varying from Okay to Incredible.
Cons:I went to go get my car from the pickup lot and could not find it for a while. The lot had a non-sequential numbering system that made it difficult to find spot 46.
Cons:Upgraded our rental and did not charge drop fee as we were helping them relocate cars from airport to Fayetteville AR location.
Pros:The car is actually located at the airport, not off-airport. Easy 1 minute walk from counter to car.
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