|Top route||Nadi to Auckland Intl|
The part that really made for a poor trip was that we checked luggage, and it took 1.5 hrs. to get our luggage. This made it so we barely got to our next flight. We were the last ones on board.
Staff was very helpful, polite, efficient. Food was excellent. Business class seat very comfortable.
We recently flew on FIJI AIRLINES, what a breath of fresh air! From their customer service at the ticket counter/ Baggage check to the flight attendants on the plane! When I bought the tickets they were the least expensive too! I took a picture of one of the flight attendants scoop up a very fussy baby and walk her around the plane, to give her parents a break. I would love to submit, but don’t know how. Meals were great, also complimentary beer and wine was a pleasant surprise!
Business class traveller's
It was not at all clear when purchasing the tickets that checked baggage was not included and cost $540 per bag. That’s unacceptable. I see it was clear if booking direct through the airline and a different economy ticket could have been purchased that included baggage. Kayak linked to flight centre where it was not clear though and there was no option to purchase the baggage inclusive economy version.
The business class seat was not very comfortable . Fortunately it was a short flight
Wider seats would be nice. Love the wine selection. Crew is superb. Need more movie / TV selections.
Food, seat comfort, crew service
Food, seat comfort, crew service
check-in at sydney was a bit disorganized. one well-dressed woman appeared to be in charge, staring at others who were not ready and checking in passengers. one person at business class check-in, was sarcastic and only mentioned the gate assignment, no bother to mention the lounge access etc... the crew on board was stellar. so polite, helpful and respectful. the meals were great, endless beverages, and the a350 is spectacular with the seat/bed, amenity kit, television, bedding, headphones. first time flying fiji airways- honolulu- fiji-sydney, and sydney-fiji-los angeles, all in business class. their fares are much more affordable than other carriers. hopefully, one day, they will use a widebody aircraft from honolulu- fiji, since it is a nearly 7-hour flight and the 737-max 8, although comfortable, would be better with a widebody plane.
The canceled the flight without notifying me in any way. Even the day before the flight I got an email notifying me of the still old (and no longer accurate) flight itinerary. When I arrived in Auckland to find out I no longer had a flight out of there, I felt stranded. I was told normally they would offer standby for the next flight (which would’ve been fine!) but they didn’t have any to Dunedin that day. I had to buy another $325 flight though another airline day of that they did not cover. Would not recommend. .
Fabulous airline e and great lounge!
Excellent service all staff where very friendly patient and efficient solved a boarding problem for me due to me not being able to access the visa portal for the USA.
I never went and I’ve tried calling to cancel the flight see if I can postpone for another date but every time they’ll transfer me to another personal.
The Bula experience
The Plane is spectacular. Immaculately clean like showroom clean. Beautiful interior etc etc. However it took 45 minutes for the first drink to come out and nearly two hours for dinner to be served. On a flight that took off at 10.45 that is not fun. I actually fell asleep eating my main course. The food is just OK. Really needs work. Drinks where tiny pours so constantly needing filling up. The new where very very sweet people but there was this air of confusion about them. As if it was their first flight. It didn't install confidence in me if there was an emergency. I actually flew on to Sydney with the airline on the same plane and the crew where totally all over it!! Super on the ball, so I may have just got an inexperienced crew?
Pros: Nice crew, clean aircraft, on time departure.
Cons: Entertainment system.
Pros: On time, nice crew, clean aircraft.
Cons: Check-in agt at bag drop was a sour puss. She could've been a bit nicer.
Pros: Crews were wonderful. Seat space could be better.
Cons: Leaving on time could be better.
Pros: A plane I could sleep on...very comfortable!
Pros: Great crew!
Cons: Enjoyed it very much. Great crew and clean plane!!
Pros: Crew was so helpful
Cons: Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvement
Pros: The crew was amazing, and the bula plus seats are worth the money.
Cons: The entertainment on board is very dated and doesn’t have that much to choose from.
Cons: Older plane with very small and uncomfortable seats. Staff wasn’t nearly as attentive as in previous flights. Several mechanical glitches with the plane itself and with the food service
Pros: Plane was nice, seats were very comfortable and staff were very friendly and attentive.
Cons: Boarding was chaotic
Cons: Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from.
Cons: Very happy traveller
On board Fiji Airways flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Fiji Airways assistance team will most likely ask you to pay extra for checked luggage.
Fiji Airways offers direct flights to 35 cities in 15 different countries. Auckland, Nadi, and Savusavu are the most popular cities covered by Fiji Airways.
Fiji Airways concentrates most of its flight operations in Nadi.
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