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2 locations in Hyannis Barnstable Airport
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2.0 Poor
Feb 2021
Cons:
I didnt have a rental in Hyannis? can someone call me about this 401-954-15527.2 Good
Jul 2019
Pros:
Cleanliness of vehicleCons:
Drop off was challenging6.8 Okay
Feb 2019
Pros:
The problem is: I’ve made my reservation and the amount was about 80.00$. Yesterday I got the bill, it was 192.74$. Something wrong here.4.0 Mediocre
Nov 2018
Pros:
Pleasant clerk3.2 Poor
May 2018
Cons:
We returned the car via the after-hours drop-off - earlier than our rental was due. After checking our credit card statement we noticed that we had been charged an extra $100+ dollars. When I called to inquire, they had charged us for three extra days. Since there were no communications after the drop-off, we never would have known unless we checked the credit card statement. It felt underhanded and deceitful; I would not trust them again.10.0 Wonderful
Oct 2017
Pros:
All, nice car, good gas 29,000 on . Getting old for rent car?Cons:
Smell inside maybe like smoking?2 locations in Hyannis Barnstable Airport
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10.0 Wonderful
Aug 2019
Pros:
The guy that helped me out was great. Everything was ready for me when i got there, will defitly visit again. ThanksCons:
The peice could always be better !9.6 Wonderful
Jun 2019
Pros:
Yes both friendly and easyCons:
I called the local desk to see about adding a day, but no answer despite 3 attempts over 5 hours. So I called 800-number and call was a bit cumbersome with the service rep and the price was a bit high. Otherwise great all around. Yay Enterprise.8.0 Very good
Nov 2016
Cons:
I don't the blue light inside the circle around the speed . I want to reduce the beam down soft so the I see on the road . no way yo find the dial to turn down the blue light . That is all.9.6 Wonderful
Oct 2016
Pros:
Gas mileage and comfort. Rented to me with debit card. Thanks!Cons:
Blind spots in car. Not your fault9.6 Wonderful
Sep 2016
Pros:
Everyone I interacted with was professional and friendly.Cons:
I found someone's personal items in the care, and so returned to the agency during busy traffic. A coffee spill near cup holder had not been cleaned.4.0 Mediocre
Aug 2016
Pros:
They gave me a ride to HertzCons:
I had made my reservation using a debit card, but when I arrived to pick up my car, they said that there policy didn't allow me to rent a car with that card. Luckily, other places were still open so I could go get a car from Hertz - which was a great experience.One location in Hyannis Barnstable Airport
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6.0 Okay
Oct 2020
Pros:
HYA Hertz were fine and helpful.Cons:
PVD dropoff HERTZ was disinterested and didn't leave the booth. Perhaps afraid of catching COVID from customers? Prefer to have car checked by a liver person, to be sure NO damage, as you're holding $200 of my funds for just this reason. Don't hold the money if you cannot be bothered to look at the vehicle when it is returned. No damages from me, but I am disrespected and penalized for others' drivers damages when you cannot even be bothered to check -- Lazy personnel!7.6 Good
Sep 2020
Pros:
Staff at Barnstable was very friendly and efficient. Drop-off in New York was a piece of cake.Cons:
The car could have been cleaner and it smelled bad.8.8 Very good
Aug 2020
Pros:
Staff was super friendly9.6 Wonderful
Aug 2019
Cons:
I would like lower rates, not just with you but all other rentals.How abut a senior discount?3.6 Poor
Dec 2018
Pros:
Car was clean.Cons:
Reserved and charged for a full sized car. Told I was getting a full size car at the counter. The only cars that had were compact. We had to sit with bags on our laps for 10 hours because they wouldn’t fit in the trunk or at our feet. Needed to travel that day. Have to see if I can get my overcharge back. Don’t trust that you will get anything other than what they have on the 6 car lot.8.4 Very good
Nov 2017
Pros:
Everything but the vehicle itself. Not a knock against Hertz. Just surprised a 2017 model was how inefficient and uncomfortable as it was.Cons:
Surprisingly, the Yaris is not very efficient. You can only go 300 mi before needing to fill up. For a small car, I would expect a little better, especially with the "Eco" feature, whatever that means. Comfortability of the seats is real low. Definitely bring something for lower back support because this does not have it. You will be Hutton for certain within an hour of driving. This is just a review of the vehicle. Hertz was great!One location in Hyannis Barnstable Airport
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10.0 Wonderful
Aug 2020
Pros:
That I got the convertible I wanted and not something equivalent to it.Cons:
Having access to the location directly, as in an access to a phone number and not just a number for a call center. Also, debit cards with credit feature should be somehow allowed to be used as well not just major cc.One location in Hyannis Barnstable Airport
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10.0 Wonderful
Dec 2021
Pros:
Staff was friendly and quick, overall it was a quick East process9.6 Wonderful
Sep 2020
Pros:
incredibly painless process from pick up to return.Cons:
Same old, same old. You get a cost estimate for the rental car, go to another site, and the cost of the car at the first site has doubled. Why is this considered good business?7.2 Good
Jul 2020
Pros:
Customer service was very good overall.Cons:
While the vehicle was clearly marked as a non smoking vehicle it was very obvious that one of the previous renters in fact smoked in the vehicle. I was hopeful the smell would dissipate but it never did over the 4 days we rented.10.0 Wonderful
Jun 2020
Pros:
Easy drop off. Excellent quality vehicle.8.8 Very good
May 2020
Pros:
The staff was very friendly and one reason I would come back. However, she was overwhelmed with customers. She was one person handling at least three customers while i was there. She maintained a friendly disposition though. In the middle of an epidemic, you need to be flexible and patient. The checkin process took a little while but given the environment, the staff handled it very well.Cons:
See above10.0 Wonderful
Apr 2020
Cons:
Today was a very good day The lady was excellent and went out of her way The company is very lucky to have herOne location in Hyannis Barnstable Airport
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8.0 Very good
Apr 2021
Pros:
Yea6.0 Okay
Feb 2021
Pros:
Staff was friendy and helpful. Car was clean. Location of agency inconvenient. NOT AT AIRPORT as advertised.Cons:
Thrifty was not located where advertised. Advertised that it was at the airport, NOT TRUE. Agency is located about 1 mile away from airport. I had to get a ride to pick up carand was dropped off at airport where agency was supposed to be and isn't. Had to wait till manager could come and pick me up. Very inconvenient.2.0 Poor
Dec 2020
Cons:
Rental was for a commercial van and it was a bait and switch situation - instead of the van the only available vehicle was a Penske box truck. Vehicle had more than 100,000 miles, reeked of smoke and felt dangerous to drive.4.0 Mediocre
Jul 2020
Pros:
Car was okCons:
No Airport transportation need to be reinbursed10.0 Wonderful
Jun 2020
Cons:
Nothing was needs to be better was perfect7.2 Good
Oct 2019
Pros:
New car and very cleanCons:
LocationOne location in Hyannis Barnstable Airport
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2.0 Poor
Oct 2020
Pros:
NOTHING! 30min ride only to find out there is NO cars. Dollar rental is bankrupt.Cons:
They could NOT confirm cars they don't have9.6 Wonderful
Oct 2020
Pros:
Ease of pick-up and return. Received a vehicle I would not normally drive but was pleasantly surprised.Cons:
Priced a little high.2.4 Poor
Sep 2020
Cons:
Waited hours after my set reservation time to actually get the car.2.0 Poor
Jul 2020
Cons:
I did not use the car and called them a day before to get the reservation cancelled but they refused to do so and I was charged for a car that was never used.10.0 Wonderful
Dec 2019
Pros:
The staff was wonderful and very helpful2.0 Poor
Jul 2018
Cons:
There was no Dollar counter (and thus available car) at the designated pick up location (Hyannis airport). Supposedly there was an error in accepting reservations before the counter was officially opened. And because it was the end of the July 4 weekend, there weren't any available cars on the entire cape. We proceeded to having to taxi, bus, and taxi with our entire family to Providence, RI (2 hrs trip) to rent a car and our entire trip took 12 hours- where about 4 hours of those were on account of the misleading reservation that you provided. It was an awful day and I do not plan on using Dollar again due to this experience.One location in Hyannis Barnstable Airport
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2.0 Poor
Mar 2021
Pros:
Reservation booked through Kayak, 30 minutes before pick up got a call rental place is out of cars. Although they said they were sorry....7.2 Good
Aug 2017
Pros:
In person everyone as Avis was nice and helpful. They attended us quickly.Cons:
We tried calling multiple times and had to wait 30+ min for them to find our reservation, and had both the customer service rep and his manager argue with us rather than explain the price difference when dropping off the car in a different location. Thy were unapologetic and talked to me as if I was stupid. Talking on the phone with Avis was a MISERABLE experience.2.0 Poor
Jul 2022
10.0 Wonderful
Sep 2021
10.0 Wonderful
Aug 2021
1.9 Poor
Aug 2021
One location in Hyannis Barnstable Airport
Most popular car type | Economy |
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