|Top route||Reykjavik Keflavik Intl to Kastrup Copenhagen|
|Top airport||Reykjavik Keflavik Intl|
I didn't have food nor entertainment. Lots of leg room and seat was comfortable
Paying $75 for my bag is disgusting. Got off ground late so I missed my connections. Kept us waiting for passengers in the cold. Will not use them again.
My biggest problem was the flight from KEF to DUB was delayed, which caused me to miss my connecting flight in DUB and we were forced into an unplanned 10-hour layover in DUB. Crew and boarding staff were all very friendly but this was a real inconvenience and especially uncomfortable for my disabled wife.
Not much! This was my first flight with Iceland air and unfortunately it wasn’t what I have expected. My luggage is lost nothing as of yet where it was left. Not a good service at all!!
Food and staff were excellent. Seats on Saga (business class) are comparable to domestic first class of US Airlines, regarding space and recline. Entertainment options had little international component.
Flight delayed Delay to the gate upon arrival Baggage took more than an hour so we missed our connecting!!! Terrible experience!
Great gourmet food, very clean and comfortable
The seat size was more like a domestic than an international flight. In fact, i would compare the ammenities, quality and service to a short hall ryan air flight, which was unexpected for an international flight. The plane was extremely hot so sleeping was difficult. My biggest complaint was that they are very strict on carry on luggage only allowing it to weigh 10kg/22lb. I try to limit myself to a carryon so i don't have to mess with bagage claim, but the wieght restriction made it impossible. I have never had a carry on weight restriction (at least enforced) on an international flight. Will not be including them in future searches.
There is no food without paying $. Only soft drinks are included in your fare.
Some drinks and basic snack will be good. Water should be served at least once an hour. Blankets for folks who might be cold.
Cons: was pwrfect
Pros: Flight was relatively empty. Professional crew, comfortable seats
Cons: I think they skipped me with food service. Checking up on passengers who may have been sleeping would be nice. Headphones need to be purchased. Limited entertainment options.
Pros: Good selection of entertainment and food was good
Cons: Communication about international COVID requirements before the day of departure.
Pros: Easy flight, and boarded in the front and back of the plane. Made it easier and faster to get on.
Cons: They aren’t too clear in baggage charges. I got standard fare, but still had to pay for my checked bag for both ways.
Pros: The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge.
Cons: Better communication between all aspects of the company.
Pros: My seat cushion was out of alignment so not great. But I like the two side seat configuration.
Cons: Boarding is a zoo. Board by row. It’s faster.
Pros: I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it
Pros: Icelandair crew were very hospitable and accompodating
Cons: I have never sat in such a narrow seat. Literally could not put my hand down the side to pull out my seat belt. Two days later I still have sores from where the side of the seats hit my hips. Did not even provide complimentary peanuts.
Pros: Fast boarding and on time
Pros: Got assisted to the plane by airport staff as I was in a wheelchair
Cons: Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing
Cons: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me
Pros: Love the 757 fleet of Icelandair. Professional crew.
Cons: Every flight was late and no effort to do anything about it. Flying in the mid 400’s turned a 1hr 40min layover into a run for the connection. Far be it to use more fuel to deliver on your schedule. I’ve been on too many flights where the pilot found the gas pedal to make up for things on the ground to not think this is Icelandair policy and therefore will have a good chance of happening to me again with them.
Pros: Good experience overall, no issues at all
Pros: No legroom
Cons: More legroom and snacks offered
Pros: Seat was comfortable, enough entertainment, staff is super nice
Cons: I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why
Pros: Crew and pilots were amazing. Very comfortable flight.
Cons: Cabin was a little to warm.
Cons: No internet as described. Little leg room. Small seats
On board Icelandair flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Icelandair assistance team will most likely ask you to pay extra for checked luggage.
Icelandair offers direct flights to 50 cities in 21 different countries. Copenhagen, Reykjavik, and London are the most popular cities covered by Icelandair.
Icelandair concentrates most of its flight operations in Reykjavik.
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