|Top route||Kastrup Copenhagen to Reykjavik Keflavik Intl|
|Top airport||Reykjavik Keflavik Intl|
4 hour delayed flight, with no food vouchers
DO NOT FLY OUT OF AMSTERDAM INTERNATIONAL AIRPORT. You will witness the longest line you have ever seen by miles (literally). The line for security snakes around the airport outside and takes up the majority of the airport internally. The worst flying experience I’ve ever had, hands down. Fix your airport @Netherlands Government.
I wont be booking through Iceland air, they didnt refund my ticket due to COVID illness.
Almost 2 hours to check in bags and flight delayed almost 3 hours.
We paid extra to sit together, but when separated, attendants acted like there is nothing they could do about it. If the in-air service crew can’t fix it, then maybe not separating our seats in the first place would be appreciated. The crew was all very kind and professional though
I wasn't able to take this flight due to getting hospitalized with Covid and they refused to accommodate me and refund my money. Very bad on the airline to not help out a customer who has a true illness
The boarding process was confusing, we were waiting outside the gate and on the stairs. There did not seem to be much communication from crew to passengers.
Passengers crowd up to a gate rather than wait in line. Many don’t respect the business class vs coach class, and ticket takers don’t enforce, so everyone gets on whenever they like. The plane was late. Bags were lost.
Our flight was three hours late. We missed our connecting flight in Iceland. After re-booking, IcelandAir lost our luggage. We arrived six hours late with no luggage. Painful experience.
Cancelled due to COVID
Cancelled due to COVID
Same as previous review
Like- I got safely from point A to point B. Could be better- I did not realize there would be no food/snacks offered with drink services on the flights. It also took 2+hours to get our luggage in Dublin without any notification of why or when we could expect to receive it at the baggage claim. We spent as much time waiting for our luggage as we spent on our last leg of the flight. That was unfortunate but the real dissatisfier was the lack of communication.
Improve Food choice Snacks Crew was very helpful and attentive
Overall the experience was a positive one.
On time and helpful friendly staff
This flight was smooth sailing. However again came off plane and had to run for connecting flight no time to relax cause of first flight being delayed due to the busy vacation lines
My screen on seat didn’t work. Maybe it froze however flight was smooth sailing considering how busy both terminals were. I made my flights with minutes to spare. Had the bag check in opened sooner maybe than I would have been more relaxed instead of rushing to catch plane
I’d highly recommend Iceland Air. Best airline I’ve traveled with in a long time
I be loved first class
Liked business class. Make that affordable
got thrown off the plane , reason: one cew member judge me as a candidate for problems if I would be drinking alcohol during the flight. I told her my plans was to rey sleeping most of the durarion of 8 hour flighttime. airline should have >50 year grumpy women in charge
The seat size was more like a domestic than an international flight. In fact, i would compare the ammenities, quality and service to a short hall ryan air flight, which was unexpected for an international flight. The plane was extremely hot so sleeping was difficult. My biggest complaint was that they are very strict on carry on luggage only allowing it to weigh 10kg/22lb. I try to limit myself to a carryon so i don't have to mess with bagage claim, but the wieght restriction made it impossible. I have never had a carry on weight restriction (at least enforced) on an international flight. Will not be including them in future searches.
There is no food without paying $. Only soft drinks are included in your fare.
Business class offered leg room, wonderful food and great entertainment choices
The trip was beautiful and the Icelander crew was very helpful with us
Large seats, for such a short flight. Good entertainment
The entertainment selection was great. I enjoyed the free beverage, but surprised no snack was given. Seats were a but right for a long haul flight.
they did not check the covid test so that means I could've been exposed in the plane without knowing it.
The check in counter at the airport did not open early enough, I arrived 4 hrs prior to my flight to the airport and waited for 1 1/2 hrs for the counter to open. I already had paid extra for my luggage online for both ways and they did not have any records of it. I had no internet on my phone so I could not download the receipt it should've been added to my itinerary so I was charged TWICE. Terrible online service that info is not sync with the reservation. Also my name was incorrect and they charged $30 for a name change when they had already helped me adjust that in Boston. There is a lot it could've done better. for such a long flight at least some peanuts or a free small snack would be appreciated. TV entertainment did not have a great variety either. definitely not having Icelandair as my first option unless it is way cheaper than other options but I know what I'll be paying for.
On board Icelandair flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Icelandair assistance team will most likely ask you to pay extra for checked luggage.
Icelandair offers direct flights to 42 cities in 17 different countries. Reykjavik, Copenhagen, and London are the most popular cities covered by Icelandair.
Icelandair concentrates most of its flight operations in Reykjavik.
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