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|Top route||Los Angeles to New York John F Kennedy Intl|
|Top airport||New York John F Kennedy Intl|
Pros: The crew in the plane was good and the fly was good.
Cons: Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!
Cons: Seat 14A had malfunctioning audio and the internet connection made it hard to stream
Cons: We had a 5 hours delay and crew didn’t have any information
Cons: My mom was supposed to take a JetBlue flight on 06/10/21 at 11:00pm. They called us, saying that the fight was delayed 4 hours. Meaning that she wasn’t going to make it to her next flight to Boston. We ended up changing the whole trip for the next day on Friday. When my mom got the la aurora airport no one told her that the flight was delayed again. But I could see it in my app. The flight ended up being late again and my mom missed her flight to Boston; and they wanted her to wait for more than 10 hours at the airport. And this is just now, my self and my mom had horrible experience with JetBlue before too. It is always one thing after the other, very sad!!
Cons: Flight attendant sucks. They not courteous and the left me without a plane ticket to my connection flight
Cons: The flights keep delaying every connection
Pros: Crew was great. Seat was perfect.
Cons: WiFi wasn’t working
Pros: The crew was very hospitable.
Pros: The crew was very pleasant and hospitable.
Cons: Boarding the flight seemed a little chaotic. From walking outside in the sweltering hot sun carrying our bags to the enclosed ramp leading up to the plane- it wasn’t fun at all!
Pros: Good crew. Nice people.
Cons: Three hour delay waiting on gbe tarmac because of mutipple airline failures.
Cons: flight was delayed
Pros: Crew was friendly and accommodating The aircraft was clean
Cons: Food/Snack options Ability to connect Bluetooth to television
Pros: Crew was excellent The seats was very comfortable
Pros: Crew was courteous and flight crew was excellent.
Cons: Something has to be done with your entertainment system. Not only was it not working going out of Newark to Phoenix but also was not working on the return flight home. They tried to reboot it several times and it still didn’t work. You seen your advertising that you’re not going to be bored well it’s not true I was bored It made for a very unpleasant experience and I was very disappointed.
Cons: Is a super and nice service
Cons: God bless America 🇺🇸🙏❤
Pros: The crew was nice. My seat was ripped. There was some type of tape by the window. The flight was late and wasn’t informed
Cons: Communication with travelers if a flight will be late and better aircraft
Pros: Nice crew. Plenty of legroom
Cons: The time to get the luggage to baggage claim was way longer than expected.
Cons: The seat it’s narrow comfortably , not too bad!
Cons: Excellent trip
Cons: the flight was 2 hours delayed but the staff continuously kept us up to date
Pros: Yes everything was great
Pros: On time departure and early arrival
Cons: Nothing, good service
Pros: Easy check in, fast security check, new plane, on time.
Cons: Getting people organized to board. A bit crazy at the gate.
Pros: Seat comfort is better than many airlines but I still felt boxed in.
Cons: Flight crew was mediocre at best. Very abrupt and snippy when offering drinks and snacks. Flight attendant who gave disembarking instructions had difficulty with language and stuttered and stumbled with words.
Cons: Very good airline. Worry free
Cons: The stewardess could have done less talking over the plane intercom
Pros: Purchased even more space seats. Unfortunately so did a family with a screaming 2 year old. She screamed the entire flight. It was awful.
Cons: Cancun airport was an unorganized mess. Purchased even more space seats and was assigned to board with group e instead of the usual group a.