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The seats are very uncomfortable just was not a pleasant experience

my flight was cancelled an hour before departure and i have not received a refund yet.

There was no social distancing on the plane. Lots of people sneezing, etc so the coronavirus measures they are taking are not adequate. Very uncomfortable flight. Also hard to get customer service support by phone in English.

Pros: I did not use this flight

Cons: This flight was one of my flights going back to LA from Japan. But They canceled the flight suddenly and so my whole trip was cancelled without notifications and booked me on other flights (which was scheduled 2days later) but I didn’t receive any call or emails or anything. I bought this tickets through KAYAK (budget air) and Even kayak (budget air)did not send any emails or notifications. Budget air account page showed I didn’t have any flights in the future and that was really confusing. I noticed this cancellation on the day I was supposed to leave. I actually think notifying customers regarding flight cancellation or changes was KAYAK’s (budget air) responsibility because I bout tickets through them and they knew the flight changes. I found out the flight operating by Jet star was cancelled by myself and called customer center. Jetstar customer Center call charges expensive but always busy and they make you wait so long with charging. I was able to manage my trip eventually but this experience was very frustrating. the airflight company and this KAYAK should work more cooperatively for customers.

Pros: Ticket price was cheap.

Cons: Offer same price for check-in luggage at counter as when booking. Super long lines to check in, open service desk earlier.

Pros: It got be from A to B

Cons: Offer at least water for free. Provide something to entertain people. A lot of turbulence that seem to be manageable but it was not at the time.

Pros: Nothing

Cons: I paid $170 for the ticket then at the counter they tell me to pay $240 for the baggage worst customer service 2 hours late, no water just bad, really bad

Pros: The pilot was increíble

Cons: Not charging $45 for carry-ons over 7kg

Pros: Horrible flight, worst flight of my life.

Cons: Crew was horrible; can’t speak English, rude, have no idea how to treat customers.

Cons: The flight wasn’t on time and overly turbulent. Very nice staff

Cons: Almost one hour late in take off.

Pros: I booked an round flight ticket but when I went to get on the return flight jet star didn’t have my booking

Pros: Nothing

Cons: Checkin process a mess, held passengers bag for lithium batteries when they had been taken out already, happened to 4 different passengers. Arbitrary enforcement of luggage rules and 7kg for total carryon is ridiculous. Not worth the hassle for any cost.

Pros: Not much

Cons: Completely disorganized, inconsistent and policies oddly enforced. My carryon which was ok to bring to Tokyo was flagged saying it was too large. Carryons total weight limitation was 7kg including everything you are carrying which was enforced arbitrary. Little common sense used.