8.0 Excellent2022 Feb 14
Expensive insurance. Was not informed about the price until I got to Ace.
4.0 Okay2022 Jan 27
NO ME DIJERIN MUCHAS REGLAS CARRETERA ESPANTOSA MANEJO LADO DERECHO HORTIBLE TRAFICO TERRORIIFICO
10.0 Excellent2022 Jan 22
Car was very clean but the retrieval time was somewhat lengthy. The care itself was very nice and easy on gas. Very efficient and comfortable. I will use this service again.
2.0 Mediocre2021 Dec 31
Terrible, 2.5 hour wait didn't have a cars for us even renting months in advance. Most people waiting for the same reason. Car was very poor windshield almost caused crash film in-between glasses scattered light and rain at night couldn't see. -456
2.0 Mediocre2021 Dec 30
Car pictured look the size of a Ford Explorer. But it was like the size of a Ford Escape. Car ran poorly. Had to return 6 days early and just taxi around Jamaica. When returning to desk… I found that the initial money that was supposed to be on hold, posted to my account. So when I returned the charged me again the actual amount of the car. It has been almost 7 days and my initial hold money has not been returned to my card. I called corporate and they said they will investigate for 3 days and notify me of the response. This should have been a quick and easy fix. But I guess not. Bad experience. Still without my $2000 In reserve money.
6.0 Good2021 Nov 22
Inside the car was ok, but the outside needs paint and stop doing patch up jobs. It’s was obvious that car has not been taken care of. Scratches everywhere, the bumper was fixed but looked as thought any touch it would fall again. Historically when renting cars else where it would be new to fairly new. But with them each time it’s shoddy looking car.
10.0 Excellent2021 Oct 25
The young lady was very friendly
10.0 Excellent2021 Oct 24
The staff at Ace was excellent. They were very polite and professional. I had no issues to complain. The car was fluid efficient, which is what I needed in today’s high gas prices. I especially love the drop off location in New Kingston. Which saved me this long trip back to airport.
10.0 Excellent2021 May 12
Always greeted with a smile and professionalism here. Is a great experience thus far!Always greeted with a smile and professionalism here. Is a great experience thus far!
2.4 Mediocre2018 Jan 05
Over priced rentals!Drop off was easy.First of all, I’m not the type to leave comments but I had to this time because I don’t want anyone to be in the position I was in on their vacation/trip. Ok so my flight to Kingston, Jamaica came in a little later than was scheduled due to the weather, so one would assume that my vehicle would be ready and waiting since my scheduled pick up time. It wasn’t, and no explanation was given as to why it wasn’t. The representative at the counter took forever to process the papers, all in the meantime talking to (and about) other co-workers, answering personal cell phone calls, and text messages. That was very unprofessional. I made a reservation and ended up having to pay more than the original amount that was on my reservation. Then the vehicle I got for the amount of money I paid was in terrible conditions. All the lights on the dash would come on and off constantly. The door lights stayed on for the entire trip. I went around the vehicle, opening and ensuring that all the doors were closed, but the light remained on. I was traveling with my family, including my children and I wasn’t comfortable seeing the door light on. Another thing, the seats did not adjust. Half the seatbelts in the vehicle did not work. That vehicle should not be rented to anyone else. It’s evident that the vehicle was involved in an accident and the repairs were not well done. The ride was uncomfortable and the only thing I could think of and prayed about was that nothing would happen to my family in this vehicle before I return it. Because it sure felt like it was gonna break at any point. I will NEVER RENT FROM ACE/ISLAND RENTAL EVER AGAIN. Not even here in the U.S.