|Top route||Sao Paulo Guarulhos Intl to Santiago Arturo Merino Benitez|
|Top airport||Santiago Arturo Merino Benitez|
Flight was good and the snack (toasted ham and cheese) was OK. The entertainment selection was great. Would have liked a canned softdrink as a choice.
Flight was delayed
Late in boarding g for the second time
The first flight was delayed 1:30 minutes to take off We arrived within time to fly the next but we’re not allowed. We were told to wait another 6 hours for the next flight and was given a voucher for a hamburger. 😣 UGH. Very awful. The second flight was late to board 1 hour again. Not a good experience at all.
Asked for a little more water and was told by flight attendant that I’d have to get it myself from the back of the airplane. Not cool. Not good attitude either. Disappointing.
We were charged to check bags
NO ONE AND NOTHING gave me a notification or anything that I couldn’t fly to peru if my passport was within 6 months of expiring so I couldn’t even go. It’s ridiculous and I don’t think airlines should be allowing purchasing without having some system to check your passport information.
I hope there's more room for our legs in Flights longer than 6 hours but I guess that has a cost. The food was excellent and crew very helpful.
Latam was very accommodating the crew out of Peru was super helpful and kind
An old plane, with entertainment wifi failures, cold sandwich.
Very disappointed. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen from our checked bags. A 12 hour travel turned to more than 30 hours! Do not recommend LATAM to anybody else.
Nothing. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen. A 12 hour travel turned to more than 30 hours and when I get to my destination our things are missing. I do not recommend LATAM to anybody else
There was no entertainment and the cabin data did not work. Food for a 7 hour international flight was half of a ham & cheese sandwich. That is correct, not even one sandwich...
It was a simple trip. There was no food, The seats and leg room, etc are standard. The people were very friendly and helpful. Nothing exceptional nor concerning.
Only breakfast items both had pork which I can’t eat :(
Delta did a horrible job, two of my flights were canceled
All experience was good
Good could be better. Leg space too
I didn't enjoy the fact the the terminal was changed and then the gate. Also, the attitude of the lady at the gate. I asked her to confirm if that was the final gate and she ignored me initially and was rude when she finally answered by pointing out the screen. I told her that I read the screen but was JUST asking for confirmation. Also, when we landed at Seattle everybody jumped up and crowded the aisle because the crew didn't instruct us to remain seated until their row was called. It was a mess. I enjoy that process from LATAM. Thank you.
Please add the previous comment here. It wasn't for Trujillo to Lima but for Lima to LAX. For Trujillo to Lima, when boarding, the lady tried to call by groups but she needs to be a bit more firm. It was all great until group 2, when som people asked her questions and others used thr opportunity to passed through. Maybe a narrow lane or something to stop people from walking by. She did great, it was the impatient passengers. Thank you!
I TRULY liked the boarding process by groups. Even though people kept trying to board when it wasn't their turn, Latam personnel did an AMAZING job forcing them to respect the process. PLEASE keep it up! Same when arriving at destination. Only let people to disembark by rows. It's much more organized and fast. Thank you LATAM for implementing these two processes. I Loved them.
Boarding and crew were excellent Space too small Tv didn’t work at all Food not ok
The lady at the boarding to assign us seats was rude and non caring .
Seats are small and cramped . No back support . Terrible .
Train the employees better
Food selection was poor, no internet, boarding was very chaotic and disorganized.
Delayed take off. Missed my flight to SFO
Latam never said that I needed a PCR test 24 hours prior to traveling. I got an email saying “72 hours”. I had to leave the airport in Santiago, pay $45 for a taxi and pay $50 for a rapid test and then rush back to the airport. The Santiago flight left late and I lost my JFK connection to SFO. Alaska air couldn’t help. I had to buy a new ticket
i reserve the right of opinion
On board LATAM Airlines flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the LATAM Airlines assistance team will most likely ask you to pay extra for checked luggage.
LATAM Airlines offers direct flights to 31 cities in 16 different countries. Santiago, Sao Paulo, and Lima are the most popular cities covered by LATAM Airlines.
LATAM Airlines concentrates most of its flight operations in Santiago.
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