Traveler reviews
Overall rating
6.6
Good
Based on 276 reviews
Boarding
6.9
Comfort
6.8
Crew
7.5
Entertainment
6.4
Food
5.8
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Round-trip
Economy
LATAM Airlines information
| IATA Code | LA |
|---|---|
| Routes | 71 |
| Top route | Sao Paulo Guarulhos Intl to Santiago Arturo Merino Benitez |
| Airports served | 32 |
| Top airport | Santiago Arturo Merino Benitez |
Recent reviews
Traveler rating
710
348
262
295
3
Find reviews that mention:
flight attendants
flight was cancelled
long flight
smooth flight
connecting flight
crew was great
food was good
good entertainment
latam
great service
hour delay
customer service
leg room
el vuelo
lost my luggage
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8.0
Flight was good and the snack (toasted ham and cheese) was OK. The entertainment selection was great. Would have liked a canned softdrink as a choice.
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2.0
Flight was delayed
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2.0
Late in boarding g for the second time
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4.0
The first flight was delayed 1:30 minutes to take off We arrived within time to fly the next but we’re not allowed. We were told to wait another 6 hours for the next flight and was given a voucher for a hamburger. 😣 UGH. Very awful. The second flight was late to board 1 hour again. Not a good experience at all.
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6.0
Asked for a little more water and was told by flight attendant that I’d have to get it myself from the back of the airplane. Not cool. Not good attitude either. Disappointing.
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2.0
We were charged to check bags
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2.0
NO ONE AND NOTHING gave me a notification or anything that I couldn’t fly to peru if my passport was within 6 months of expiring so I couldn’t even go. It’s ridiculous and I don’t think airlines should be allowing purchasing without having some system to check your passport information.
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10.0
I hope there's more room for our legs in Flights longer than 6 hours but I guess that has a cost. The food was excellent and crew very helpful.
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10.0
Latam was very accommodating the crew out of Peru was super helpful and kind
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4.0
An old plane, with entertainment wifi failures, cold sandwich.
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2.0
Very disappointed. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen from our checked bags. A 12 hour travel turned to more than 30 hours! Do not recommend LATAM to anybody else.
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2.0
Nothing. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen. A 12 hour travel turned to more than 30 hours and when I get to my destination our things are missing. I do not recommend LATAM to anybody else
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8.0
There was no entertainment and the cabin data did not work. Food for a 7 hour international flight was half of a ham & cheese sandwich. That is correct, not even one sandwich...
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10.0
It was a simple trip. There was no food, The seats and leg room, etc are standard. The people were very friendly and helpful. Nothing exceptional nor concerning.
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8.0
Only breakfast items both had pork which I can’t eat :(
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2.0
Delta did a horrible job, two of my flights were canceled
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10.0
All experience was good
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8.0
Good could be better. Leg space too
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8.0
I didn't enjoy the fact the the terminal was changed and then the gate. Also, the attitude of the lady at the gate. I asked her to confirm if that was the final gate and she ignored me initially and was rude when she finally answered by pointing out the screen. I told her that I read the screen but was JUST asking for confirmation. Also, when we landed at Seattle everybody jumped up and crowded the aisle because the crew didn't instruct us to remain seated until their row was called. It was a mess. I enjoy that process from LATAM. Thank you.
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10.0
Please add the previous comment here. It wasn't for Trujillo to Lima but for Lima to LAX. For Trujillo to Lima, when boarding, the lady tried to call by groups but she needs to be a bit more firm. It was all great until group 2, when som people asked her questions and others used thr opportunity to passed through. Maybe a narrow lane or something to stop people from walking by. She did great, it was the impatient passengers. Thank you!
review from
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10.0
I TRULY liked the boarding process by groups. Even though people kept trying to board when it wasn't their turn, Latam personnel did an AMAZING job forcing them to respect the process. PLEASE keep it up! Same when arriving at destination. Only let people to disembark by rows. It's much more organized and fast. Thank you LATAM for implementing these two processes. I Loved them.
review from
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10.0
Boarding and crew were excellent Space too small Tv didn’t work at all Food not ok
review from
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6.0
The lady at the boarding to assign us seats was rude and non caring .
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4.0
Seats are small and cramped . No back support . Terrible .
review from
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10.0
On time
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2.0
Train the employees better
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2.0
Food selection was poor, no internet, boarding was very chaotic and disorganized.
review from
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8.0
Delayed take off. Missed my flight to SFO
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2.0
Latam never said that I needed a PCR test 24 hours prior to traveling. I got an email saying “72 hours”. I had to leave the airport in Santiago, pay $45 for a taxi and pay $50 for a rapid test and then rush back to the airport. The Santiago flight left late and I lost my JFK connection to SFO. Alaska air couldn’t help. I had to buy a new ticket
review from
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2.0
i reserve the right of opinion
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Flight status
LATAM Airlines route map
Top airports served by LATAM Airlines
- Santiago Arturo Merino Benitez Airport (SCL)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Lima J Chavez Intl Airport (LIM)
- Miami Airport (MIA)
- Bogotá El Dorado Airport (BOG)
- Buenos Aires Ministro Pistarini Airport (EZE)
- Auckland Intl Airport (AKL)
- Antofagasta Cerro Moreno Airport (ANF)
- New York John F Kennedy Intl Airport (JFK)
- Buenos Aires Jorge Newbery Airport (AEP)
- Punta Arenas Pres Ibanez Airport (PUQ)
- Madrid Barajas Airport (MAD)
- Easter Island Mataveri Intl Airport (IPC)
- Rio de Janeiro–Galeão Intl Airport (GIG)
- Mexico City Benito Juarez Airport (MEX)
LATAM Airlines contact information
- LA IATA Code
- +56 600 526 2000 Call
- latam.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.