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One location in Lihue Airport
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10.0 Wonderful
Jun 2021
Pros:
Very easy pick up and drop off, shuttle to and from was promptCons:
Most expensive car rental I’ve ever had!10.0 Wonderful
May 2021
Pros:
Very helpfulCons:
more employees when checking out would be helpful10.0 Wonderful
Apr 2021
Pros:
Very good good service on phone helpful people2.0 Poor
Apr 2021
Pros:
Staff was horrible on pickupCons:
Quit ding the State's job and just rent the car10.0 Wonderful
Apr 2021
Pros:
Staff was so upbeat and friendly.Cons:
Long line so it took 1.5 hr to get our car but not their fault since 2 planes arrived at same time.10.0 Wonderful
Apr 2021
Pros:
Great car and customer serviceOne location in Lihue Airport
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8.0 Very good
May 2021
Pros:
Everything was as expectedCons:
check in was busy at no fault of the rental car companies6.0 Okay
May 2021
Pros:
The car worked wellCons:
Check in procedure. We had to wait in line for over one hour.2.0 Poor
Mar 2021
Pros:
We were unable to go to Hawaii because of COVID. They charged us over $700.00 for a car we never used. I will never book thru Priceline or use Thrifty ever again. Trying to talk to them about this was a waste of time. They just kept repeating that the reservation was not cancelable.Cons:
Recognize that the traveler can't foresee state law changes and that charging people for a car they never used is both immoral, bad business practice and pisses people off. I will never use Priceline or Thrifty again. And we travel all over the world.4.0 Mediocre
Nov 2020
Pros:
Dropoff was comparatively easierCons:
Waited in line for two hours to pickup the car.10.0 Wonderful
Jun 2020
Pros:
Fast, friendly service. The agents explained everything and made it very easy on me.10.0 Wonderful
Apr 2020
Pros:
Easy process and professional serviceCons:
N/AOne location in Lihue Airport
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10.0 Wonderful
Oct 2022
4.0 Mediocre
Oct 2022
4.0 Mediocre
Aug 2022
2.0 Poor
May 2021
Pros:
The staff member was EXCELLENT and the size of the vehicle suited our needs.Cons:
#1 We had an hour wait in line (with a toddler) and no seating available. Then another hour wait in the hawaii sun with no seating available to take possession of the vehicle. Total of a 2 hour wait to get our vehicle. #2 The vehicle was FILTHY inside, numerous dings, scratches and paint chips to the exterior. The interior rooftop trim was hanging down and the transmission cut out numerous times during the week; causing a false sense of security when thinking the vehicle was parked in (P).2.0 Poor
May 2021
Pros:
Arrived and Budget had no cars despite us having a reservation. Talked to one person who finally received a car after waiting 5-1/2 hours!!! I called the Budget national number and they said that “ other reservation services like Kayak generate reservation numbers without actually having cars”Cons:
I guess the lesson learned is NOT to reserve vehicles through a 3rd party and NOT deal with Budget who obviously did not even offer any sort of solution.7.2 Good
Jan 2020
Cons:
Pickup line was way too long- over half hour waiting.One location in Lihue Airport
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2.0 Poor
Oct 2022
10.0 Wonderful
Jun 2022
2.0 Poor
Dec 2021
4.0 Mediocre
Dec 2021
10.0 Wonderful
Aug 2017
Pros:
Price was lower than quoted. I had a small accident with two small dents and they were very reasonable.5.2 Fair
Aug 2017
Pros:
The car was fine. The staff is very reasonable and friendly given the challenge at the Lihue-Kauai location.Cons:
The shuttle buses are too small to accommodate the demand after a flight arrives, so you may have to wait several shuttles to get onboard and to the rental car location. Once there, the line is slow--- not uncommon for rental agencies, but one would think they could figure this out. Most damning, After waiting in line for the rental car and getting the paperwork finalized, we had to wait another half hour for the car to be ready. They said it was being cleaned. We waited with another 40 people. There has got to be a better way to run this location. There's either a management problem or a shortage of employees.One location in Lihue Airport
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6.0 Okay
May 2021
Pros:
The woman outside checking on reservations was very kind. The billing was not easy to understand. When you place the order it says you were charged the quoted amount. When you are at the counter they give you an additional bill. Seemed to add up to the original amount but was confusing.Cons:
The billing part could have been better. The car was not very clean inside but was a good car and comfortable. The staffing was very understaffed. Three car rental companies inside and only one or two staff. Should be one staff person per car company. Very long wait in line.2.0 Poor
May 2021
Pros:
That we had a working vehicle. Thats about it.Cons:
Stop over promising vehicles to so many people!! We should not have had to wait 3 HOURS to get a car we already half paid for. Ridiculous!! When we returned our car, the line was even longer! I am outraged by how disorganized and unprofessional this company is. Never renting from them again.6.0 Okay
May 2021
Pros:
It was a good model car that worked well and had lots of space.Cons:
The car could have been newer and inside less worn. The car had scratches all around the exterior. The worst part were the additional $300 in fees for pickup and drop off of the car after I paid in advance of the car.8.0 Very good
May 2021
Pros:
Drop off easy.Cons:
Took a little over a hour in line to pick up the car.2.0 Poor
Apr 2021
Cons:
Waited >1 .5 hours only to be assigned a much smaller car than we had reserved- included significant bodywork damage- such poor service we just decided to take it rather than wait another hour for them to get it right. Go elsewhere- the prices would be a rip off if they even had marginally decent service- which they don’t2.0 Poor
Apr 2021
Pros:
ScamCons:
ScamOne location in Lihue Airport
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10.0 Wonderful
Mar 2023
10.0 Wonderful
Dec 2019
Pros:
The check in cashier was super sweet. Had lots of great travel advice, understood that we were tired from our flight and gave top notch customer service.4.0 Mediocre
Dec 2019
Pros:
First car needed maintenance. They should have known this. The battery died in the parking lot.Cons:
Car might have worked.8.0 Very good
Jul 2019
Cons:
Rental car pick up had a very long line10.0 Wonderful
Apr 2019
Pros:
Is was easy to get and returnCons:
They were super8.0 Very good
Apr 2018
Pros:
Car was clean and nice full of fuel and ready to go. Process was fast and easy. Service and car were great, no complaints.Cons:
When I priced out the same car the day before it was half as much. My fault for not reserving it then I guess. I just don’t like price gouging. Even under the guise of supply and demand.One location in Lihue Airport
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1.9 Poor
Jul 2021
2.0 Poor
May 2021
Cons:
Waited in line for over 2 hours to receive my car. One person was working behind the desk for 50 customers while other employees watched and chatted. Truly terrible.4.0 Mediocre
May 2021
Cons:
It was over a 2 hour wait to pick up the car.4.0 Mediocre
May 2021
Cons:
Horrible trying to get a car then flat tire the first day. No support, no tire replacement details, had police call in order to get them to respond to us. Brutal.4.0 Mediocre
May 2021
Pros:
Our car was upgraded for the wait and trouble.Cons:
The shuttle driver never came to pick us up. After waiting 30 minutes we had to get another car rental company shuttle to take us over to the location. Then we waited 2 1/2 hours to get up to get our car.8.0 Very good
May 2021
Cons:
Located next to all the other rental places. My only complaint was that the Payless name was not listed anywhere on the airport car rental signs or on the shuttle bus.One location in Lihue Airport
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5.6 Fair
Apr 2019
Pros:
They tried to charge us $50 for returning a Jeep with the roof down despite never having informed us this is an activity that we would be charged for. Either inform us or don’t charge.6.0 Okay
Jul 2017
Pros:
The front desk is very mean9.2 Wonderful
Jul 2017
Pros:
Got a brand new car in minutes and drop-off was just as easy.8.8 Very good
May 2017
Pros:
Friendliness of staffCons:
Nothing9.6 Wonderful
May 2017
Pros:
Fast and courteous service, clean vehicle, good priceCons:
Received a Jeep Renegade as an upgrade. Some quirky controls, but we liked the high clearance and 4WD.2.0 Poor
Mar 2017
Pros:
They were friendly while they apologize for giving your car away and only having to "upselled" you.Cons:
They will give your car "away" if you are running late and then only have higher end vehicles that they upsell you on. Happened to several people, seems like a pattern-even though you have a non-refundable deposit -they will give your car away if an hour later than time you designate. Class action anyone?One location in Lihue Airport
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9.6 Wonderful
Aug 2019
Cons:
Our experience was great. We were upgraded to a vehicle that best suited our needs at no cost.8.8 Very good
Jan 2019
Pros:
Car was fine staff was fast.Cons:
4 days cost more than bringing it back & getting an upgrade for a week separately. Together price would have been $1500. Separately (2 reservations rather than 1) was $580 & $340. Ridiculous.8.8 Very good
Nov 2016
Pros:
Pick up and drop off went very smoothly. SUV was adequate and handled the island's roads very well. We had a late arriving flight and the office stayed open past normal hours to accommodate our reservation.Cons:
Expected a RAV4 - got a Hyundai SUV instead. Not a big deal though.10.0 Wonderful
Aug 2022
4.0 Mediocre
Dec 2021
10.0 Wonderful
Nov 2021
One location in Lihue Airport
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8.0 Very good
Feb 2018
Pros:
Very nice staff at the airport location. They are really helpful. We drove a car with excellent gas mileage.Cons:
N/A10.0 Wonderful
Jun 2017
Pros:
Friendly staff, from the shuttle drivers to the desk and lot workers. We received two quality vehicles, exactly as booked, and at a good value.9.6 Wonderful
May 2017
Cons:
The drop off is different than where the signs direct you. The airport signage should be better for the companies that are not in the main return area.9.6 Wonderful
Apr 2017
Pros:
Friendly staff, price as agreed (plus taxes) and choice of cars - would definitely use againCons:
All car hire companies are reached by courtesy coach from the airport so none based there. Still quite expensive to hire a car at Lihue but thoroughly worth it.9.6 Wonderful
Mar 2017
Pros:
Very helpful local staff. Concentrated on good service rather than trying to sell us silly extras we didn't want. Generally behaved like Hertz used to years ago. Funny that Enterprise has become the new Hertz.9.6 Wonderful
Mar 2017
Pros:
Great, personal service. Quick without being rushed! As quick a shuttle ride as you can find.One location in Lihue Airport
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10.0 Wonderful
Nov 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Sep 2022
4.0 Mediocre
Aug 2022
10.0 Wonderful
May 2023
10.0 Wonderful
May 2023
One location in Lihue Airport
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6.0 Okay
Feb 2020
Pros:
Car was comfortable - outwardly seemed clean - staff was niceCons:
Car smelled like cat pee almost from the time we drove out. The operation was very small and not what we expected from a front line car rental company - obviously contracted out. Not much inventory to pick from and I felt the professionalism was lacking - would never rent from them again. Gave us an uneasy feeling in regards to the paperwork we were given in the onset.3.6 Poor
Feb 2020
Pros:
Staff was friendlyCons:
Our car had major issues. It was 13 years old with 100,00 miles on it. Windshield wipers didn't work, it started to overheat while we were sightseeing, the whole car would shake violently when you braked and the transmission was slipping gears when accelerating from a stop. It was like a bad joke.4.0 Mediocre
Jul 2019
Pros:
Car AC didn’t work, windows would shut, engine check lights on. Staff told us tough luck.Cons:
Better car or rate reduction for crappy car8.4 Very good
Mar 2019
Pros:
The staff was great. It was a super quick process.Cons:
The car was a little older. A newer one would have been nice. But it was still clean and very reliable.10.0 Wonderful
Oct 2018
Pros:
We were picked up by our friendly driver who was happy to answer any touristy question. On our way to the rental company, he called the guy in the office to get our car ready. The process was very speedy.Cons:
We did not get the type of car we ordered but nevertheless were happy with the rental company overall.9.6 Wonderful
Jun 2018
Pros:
The pickup and drop off were so easy. Everyone was lovely The car worked well and was clean. All good.Cons:
The price. But i think it was actually reasonable given the prices in Kauai and probably better than most.2 locations in Lihue Airport
Locations in Lihue Airport
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One location in Lihue Airport
Locations in Lihue Airport
3273 Hoolimalima Pl Suite A, Lihue, Kauai County, Hawaii
+1 808 245 5823
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One location in Lihue Airport
Locations in Lihue Airport
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One location in Lihue Airport
Locations in Lihue Airport
Lihue Kauai Island Airport LIH
+1 808 245 5823
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One location in Lihue Airport
Locations in Lihue Airport
3273 Hoolimalima Place, Lihue
+1 808 245 5823
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One location in Lihue Airport
Locations in Lihue Airport
4302 Rice St
+1 808 460 4646
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One location in Lihue Airport
Locations in Lihue Airport
3276 Hoolimalima Pl, Lihue, , USA Hawaii
+1 914 368 0091
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Most popular agency | Thrifty |
---|---|
Most popular car type | Mini |
Average price | ₪202/day |
Good deal | ₪190/day |