Traveler reviews
Overall rating
6.7
Good
Based on 67 reviews
Boarding
6.8
Comfort
6.9
Crew
7.1
Entertainment
6.1
Food
6.3
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Round-trip
Economy
Malindo Air information
| IATA Code | OD |
|---|---|
| Routes | 50 |
| Top route | Jakarta Soekarno-Hatta Intl to Kuala Lumpur Intl |
| Airports served | 25 |
| Top airport | Kuala Lumpur Intl |
Malindo Air traveller reviews
Pros
"Good service and good plane"
(in 4 reviews)
""Nice flight crew, comfortable cabin.""
(in 2 reviews)
""Nice flight crew, comfortable cabin.""
(in 7 reviews)
Cons
"No entertainment options."
(in 2 reviews)
"There was no alcohol on the flight."
(in 5 reviews)
"The beverage options were limited and mostly consisted of different flavors of fruit soda."
(in 1 review)
Recent reviews
Traveler rating
32
12
7
13
0
Find reviews that mention:
nice flight
entertainment options
exit row
good service
comfort of seat
budget flight
comfortable cabin
flavors
lets
sprayed
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8.3
Cons: More food variety
review from
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6.6
Pros: Very smooth and easy process boarding and taking off
Cons: No entertainmentreview from
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8.0
Cons: delayed landing because of chinese reasons
review from
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6.0
Cons: delayed 2 times.
review from
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10.0
Pros: A nice experience overall. Flight was quiet so plenty of personal space.
review from
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8.3
Pros: Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time.
Cons: No entertainment options. Little to no food service.review from
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2.3
Never again on Malindo
Pros: The crew are ok. They should find jobs with other, better airlines.
Cons: Flight delayed on both legs. Delay management horrible, call centre was worse.review from
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2.3
Changed flight time with no communication and no apology
Pros: Average flight
Cons: Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!review from
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9.0
Fully satisfied
Pros: Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient.
Cons: Flight wasn't on time to and from HKG.review from
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8.0
Pros: The staff were very kind, the seat had a great amount of leg room.
Cons: There was no alcohol on the flight.review from
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2.3
Mediocre service
Pros: Getting out of the plane
Cons: getting in the plane. No working tablet. Poor food.review from
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5.6
Degrading quality
Pros: Crews are nice.
Cons: Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad.review from
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4.3
Change
Cons: The airlinereview from
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10.0
Excellent services
Pros: For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).
Cons: Nothing.review from
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6.3
Good airlines
Pros: The service is good in general.
Cons: The boarding process could be improved.review from
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8.0
Favourite local airline
Pros: The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.
Cons: The food is rather meh, does not stand outreview from
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6.3
Cons: The flight was over 5 hours delayed and they offered no compensation or extra meal.
review from
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8.0
Pros: Leg space and good arm rest
Cons: No in flight entertainment (movies)review from
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8.0
Cons: Cramped seats
review from
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5.3
Ok for short trips
Pros: The seats are more comfortable compared to the other budget airlines.
Cons: The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.review from
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10.0
Pros: I have flown Malindo before and I have been happy about tbeir customer service.
review from
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2.0
The most unorganised flights I've ever been on.
Pros: In flight meal.
Cons: Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.review from
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7.6
Good budget flight
Pros: Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.
Cons: The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.review from
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7.6
Good budget flight
Pros: Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.
Cons: The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.review from
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9.3
Pros: Service and comfort with blanket, and entertainment movies.
Cons: Luggage collection rather late in Bali.review from
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8.0
Good flight
Pros: No fuss, well organised.review from
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8.0
Good flight 2
Pros: Same as previous, no fuss.review from
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4.3
Both flights delayed
Pros: Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!
Cons: Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!review from
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8.6
Business Week in KL
Pros: Ease of booking and 30kg baggage allow all included in quoted flight cost
Cons: Food quality appears to be falling down in variety and qualityreview from
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3.0
Cons: Turbulence
review from
Flight status
Malindo Air route map
Top airports served by Malindo Air
- Kuala Lumpur Intl Airport (KUL)
- Kuala Lumpur Subang Airport (SZB)
- Langkawi Airport (LGK)
- Kota Bharu Pengkalan Chepa Airport (KBR)
- Singapore Changi Airport (SIN)
- Penang Intl Airport (PEN)
- Kuala Terengganu Sultan Mahmood Airport (TGG)
- Johor Bahru Sultan Ismail Intl Airport (JHB)
- Alor Setar Airport (AOR)
- Kota Kinabalu Airport (BKI)
- Kuching Airport (KCH)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Tiruchirappalli Civil Airport (TRZ)
- Bangkok Don Mueang Intl Airport (DMK)
- Perth Airport (PER)
Malindo Air contact information
- OD IATA Code
- +603 7841 5388 Call
- malindoair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.