Pros:Everything was excellent, from booking the car online to the locations and staff, the vehicle too.
Cons:Can’t think of anything.
Cons:Nothing. Time spent getting my vehicle, and returning my vehicle, was much less than any other rental car company. I will be choosing Alamo for my rental car needs.
Pros:Estoy muy contento con su atención al alquilar el carro
Cons:They rented out my car before I arrived. I never got a car.
Pros:Able to reserve the all-wheel drive, large-size SUV the day before I needed it and at a very good rate on kayak.com, far less than I expect to pay (40% less than several direct car rental websites). Vehicle was in excellent condition with only 8,000 miles on it. Ran beautifully from Monterey to Tahoe and back through some pretty rough storm conditions. Easy pick-up and return at the Monterey Regional Airport.
Cons:There was nothing I didn't like about the rental car or the company, or the process of getting it online through kayak.com.
Pros:Great price, great car, great experience.
Cons:Nothing, all good!
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8.0 Very good
Pros:The person at the counter was super friendly, getting the car was easy.
Cons:The car smelled like cigarettes.
Pros:I went through Kayak and ended with Priceline I wanted to change my itinerary and called Priceline who asked me to call Kayak that has no phone connection.
Cons:Book directly through Budget
Pros:Easy process and great staff
Pros:No, I tried to call their office various times the day before, and they put me on hold for a long time twice, then just hung up the 3rd try. After that it just went to corporate.
Cons:The young man I encountered upon arrival was very brusque. Whipped thru the paperwork, and when I asked to confirm the quoted price, he said a price of $40 more. I asked why and he said it was because I was picking it up early (less than an hour difference, the flight was a bit early). He re-did it all to reflect the price I was quoted. Never had anything like that happen before.
Pros:Nothing! Didn’t even rent the vehicle!
Cons:No where in the rental agreement did it say there would be a rental car deposit?!! Therefore I was not prepared with a credit card that could hold that amount of money!! Very disappointed!!
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Cons:Rental was for 08:00 am, but the car was not ready until 09:00. Was told they do not have the staff and he could not tell me when the car would be ready. Once the car was delivered, still had trash in the back from prior rental.
8.0 Very good
Pros:The staff was great, the service was excellent - easy pick up and drop-off (and the woman staffing the desk remembered me three days later!). I found the entire experience to be easy and understandable (where to go, what to do, etc.) from beginning to end.
Cons:The car wasn't all that great. It was safe, it was functional, and it was most definitely clean. However, I would have preferred something a little more comfortable and modern, even at my small-car/low-level need.
Pros:easy pick-up and drop-off
Cons:cost was a bit high for the duration and distance I drove
Pros:Yes very friendly and helpful.
8.8 Very good
Pros:The staff was very friendly and helpful.
Cons:I would truly appreciate if I could drop the car at my address within 5 miles of Monterey Airport.
Cons:MRY is a great office
Cons:Rude front desk rep. But to be fair, she was your typical college student with an "whatever" attitude.
Pros:It was the fastest, easiest checkin at the counter I've ever experienced.
Pros:I rented an “Expedition or similar “. They delivered an Explorer and charged extra for the bigger car.
Pros:When I called Enterprise no car was available and I was put on waiting list. I live in a tourist area and you might have thought a car was avail. but on busy weekend that wasn't so. Very disappointing! Rent from them frequently by directly phoning no problem. Won't bother using Kayak in future.
Cons:That you actually check to see if car avail. by phone or other than electronic.
Cons:Arrange to be picked up at house to get car.
Cons:No information on where to drop off the ergo
Cons:When I arrived to pickup the car, they just told me “there is no convertible car” They didn’t inform me prior by calling or email They ruined the wedding anniversary surprise
Pros:Friendly, easy and clean!
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