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Pros:Nothing. Kayak sucks. The rental agency does not hold any reservations made through Kayak so there is no guarantee you will get a car. I reserved a Jeep Wrangler. The only option available when we got their was a Toyota Corolla. Spent two weeks jammed into a vehicle that was too small for us.
Cons:I’ll never use Budget or Kayak again. Go direct to the car rental company and prepay. It is the only way to guarantee they will have a car for you. Four other renters had the exact same experience while we were there fighting with the agent to get our rental so it wasn’t just us.
Pros:The staff directed us to another car rental agency that was able to provide a car.
Cons:When I reserve a car, I expect that to mean that a car will be available. Apparently this is not well understood by Budget. They did not have a car available as promised, so I can only provide the lowest rating possible as feedback. I won't make the mistake of reserving with Budget in the future.
Pros:No very rude did not have the car we booked and gave us an 13 year old truck that my partner could not drive
Cons:Could have let us know they didn’t have a proper vehicle another so rude
Pros:Staff was friendly and helpful.
Cons:They didn’t have a car for us after all even though we reserved one. We still paid for rental insurance that didn’t apply to our other rental.