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One location in Omaha Eppley Airfield Airport
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4.0 Mediocre
Dec 2020
Pros:
Staff was great on pickup. I picked it up at night and walked around the car to inspect for dings. I did not notice a small ripple in the front panel due to the darkness. When I returned the car they accused me of producing the damage. I wish there was a camera system or something that could end this subjective inspection process with rentals. It’s too difficult on business travel to manage a faulty inspection process. What’s to stop rental companies from sneaking in these minor ripples that will go unnoticed for night pickups and stick consumers with faulty claims?6.8 Okay
Oct 2020
Pros:
The staff was courteous and helpfulCons:
I was not really satisfied with the options for my vehicle9.6 Wonderful
Oct 2020
Pros:
Staff were great and super helpful. Rental counter was quick and courteous. Return process was super fast and easy. The car functioned great, was upgraded with all the newest features and was great on gas.Cons:
The inside of the car was super clean, but there were some weird marks on the driver's side window that interfered with visibility a bit. Ultimately wasn’t a huge issue but maybe would have taken the time to remove that before renting it.3.2 Poor
Sep 2020
Cons:
I chose the option where the company chooses the car. They put me in a Hyundai Accent that wasn’t clean at all and had 40,000+ miles on it. I took pictures before of the outside because it was all dinged up and dirty. When I dropped off the car they were looking for r the outside and commented about dents and dings on the outside as if I did them. I showed them the pictures I took and they stopped asking. Poor service. Felt taken advantage of since I choose the option for them to choose the car even though the price was on a couple dollars less then the normal price.8.4 Very good
Aug 2020
Pros:
Pick up was a bit of a challenge, O’Hare is a bit of a maze to get to the car rentals. However the car was super clean and new, and the drive went without a hitch! The staff were friendly and helpful, the underage fee was higher than listed online (around $40) but overall not too much pricier than a flight.Cons:
If additional fees were listed online it would make for fewer surprises at checkout.9.2 Wonderful
Jul 2020
Cons:
Dropoff was fine but took awhileOne location in Omaha Eppley Airfield Airport
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4.0 Mediocre
Oct 2022
6.0 Okay
Nov 2020
Pros:
Staff was responsive and apologetic once we notified them that our car had not been cleaned since the previous user turned it in.Cons:
So the initial Nissan Armada that we were given had not been cleaned, so they were quick to switch us to a Tahoe. The full size SUV description said 7 people and 4 bags, so I assumed Suburban or the equivalent. In actuality you will be able to fit one large and one roller board behind the third row. I was surprised that there was not a cleaning protocol for the rental... even the second “cleaned” car had a dusty steering column and dash, so it was obvious that it had not been wiped down. Be prepared to do your own sanitizing.10.0 Wonderful
Sep 2020
Pros:
Yes staff was super helpful. Was a little hard to find the entrance.Cons:
A2.0 Poor
Sep 2020
Pros:
Nothing.Cons:
Everything.3.2 Poor
Aug 2020
Pros:
The staff was nice and respectful.Cons:
To let anyone know in online reservations that they dont accept visa or credit card. Or start accepting visas or credit card4.4 Mediocre
Dec 2019
Pros:
No staff was not at all friendly at the Omaha location.Cons:
I was not important enough for them to treat me well.One location in Omaha Eppley Airfield Airport
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10.0 Wonderful
Nov 2020
Pros:
Staff very friendly and helpful8.8 Very good
Nov 2020
Pros:
Yes very friedlyCons:
Too far to walk2.0 Poor
Dec 2019
Pros:
They were goneCons:
They could have been there8.8 Very good
Dec 2019
Cons:
Something to clean the snow off of the car3.2 Poor
Nov 2019
Cons:
First, their computer didn’t work at check-in. Then, it was a typical “bait and switch”. I reserved a “standard” size vehicle (advertised as a Chevy Malibu or similar) but got a Kia Soul, which I hate.The car wasn’t clean, the gas tank was only half full when got it. Never again with Dollar!8.0 Very good
Oct 2019
Pros:
Drop off was not staffed at the early hour of 7:00 pmCons:
Taxes and government fees add more than 50% to the cost of the rental car in Omaha. Not Dollar's fault but not a good value.One location in Omaha Eppley Airfield Airport
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10.0 Wonderful
Oct 2020
Pros:
pickup and drip off super easyCons:
if I had started with a full tank of gas. Either that or the Rogue only gets 10mpg9.6 Wonderful
Dec 2019
Pros:
The staff was friendly and efficient. The new car rental center at the airport was also really nice.Cons:
Unsure.10.0 Wonderful
Nov 2019
Pros:
Super friendly customer serviceCons:
Nothing3.2 Poor
Nov 2019
Pros:
The car pick up was at the airport and I did not need to use a shuttle, there was not much of a line so it was quickCons:
The guy giving me the keys was rather high pressured with wanting me to take his insurance which I declined because my personal insurance and even my visa covers me, he asked to see my insurance card and quized me on who my insurance was through, which was odd. He also tried to sell the gas return option rather enthusiastically, felt like there was a commission on extras. Car smelled awful, like old cigarettes and body odor. Back seats dirty. It was a very dated SUV that drove rough. Wiper blade on driver side needed replaced badly. And all this for a high price.8.0 Very good
Jul 2019
Pros:
Staff was very friendly and the car fit our family great.Cons:
The interior of the car was filthy. Had to wipe everything down before the start of our trip.10.0 Wonderful
Apr 2019
Pros:
Staff was excellent on both ends. Drop off could not have been better.Cons:
We were upgraded from a mid-size sedan to an SUV with several brands and styles to choose from. Staff could have been a little more helpful by providing the passenger capacity for each instead of just naming them.One location in Omaha Eppley Airfield Airport
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6.0 Okay
Aug 2020
Pros:
Counter Staff was amazing. Very customer oriented at the time of rental.Cons:
Car smelled of marijuana once it sat out in the sun. I called this in Day 1 after the car was sitting in the sun and the smell was overwhelming. As soon as I got through being on hold the representative told me they noted the smell to my account and then they hung up. I wanted to swap cars, but I did not have time to call back as I was travelling on business. Then when I returned the car they emailed me my receipt. Upon review of the receipt I was charged for a tank of gas when I had turned the car in with a full tank. Called the local number on my receipt ... Put on hold..... Then hold again for them to verify .... "They made a note and corporate would email me in 3 to 5 days, the charges are already in." So in a nutshell dirty car and overcharged.10.0 Wonderful
Jul 2020
Pros:
The new Nissan Pathfinder was the best rental car I've driven, great choice! I needed something bigger than a mid-size SUV, but I didn't want a big Tahoe or Suburban, so the Pathfinder was the perfect size and a wonderful leather interior. I'll be back hoping to get the same in the future!Cons:
Nothing!9.2 Wonderful
Jul 2019
Pros:
Desk agent was knowledgeable, professional, and couteous with no pressure or upselling. Return check-in very quick and Return agent pointed out that since I filled up the tank which was higher that when I picked up the vehicle i would receive an adjustment at the "counter" so I was not over chargedCons:
Price seemed unusually high @$89/day10.0 Wonderful
May 2019
Cons:
Everything was quick and easy. I got a car upgrade b/c they were out of economy size, so I was very pleased.5.2 Fair
Feb 2018
Cons:
I picked Payless because they said they were based at the terminal (Omaha) and the others mentioned a shuttle. Payless had a desk at the terminal but it was not staffed and instead had directions to the same shuttle as all of the others. Plus it is a bit of a pet peeve when customer service agents finish their conversation with each other before attending to the needs of the customer. Also I had asked for an extra hour on the rental to finish up my conference for which I was willing to pay the hourly rate of $5. They said if I was 1 minute over I would have to pay for an extra day. I left my conference early to get it there on time (3 minutes early). Instead of them getting a little extra for the hour, they got no extra, and they got one less customer for life over $5.2.0 Poor
Feb 2018
Cons:
Car battery died not once, but twice in three days s was quoted $81 including taxes and fees, ended up being just over $200. Dropped off the car and was asked about a chip in the windshield, one that was there when i picked up the car. Total nightmare, will never rent from them again.One location in Omaha Eppley Airfield Airport
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10.0 Wonderful
May 2021
Pros:
STAFF FRIENDLY4.0 Mediocre
May 2021
Pros:
People were friendlyCons:
Didn’t realize they would charge me almost another days rate for an extra hour past 24 hours!10.0 Wonderful
Mar 2021
Pros:
Everything was great!3.2 Poor
Sep 2020
Pros:
Absolutely nothing !!!Cons:
CAR was dirty , I found jul pods and batteries , cigarettes and chips on the back seat , and to top it all off , bag with dirty underwear tuck between back seats It was written on a paper , cleaned and disinfected By Terell Never again Avis9.6 Wonderful
Dec 2019
Pros:
Rental cars at Omaha airport now very convenient.. finally! Dropoff also simple. Car did well on the slippery roads and little bit of snow we had.2.0 Poor
Dec 2019
Cons:
The car was booked for the wrong cityOne location in Omaha Eppley Airfield Airport
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10.0 Wonderful
Apr 2021
Pros:
Friendly and helpful staff.Cons:
Vehicle was new and clean but it did have a bag from a previous renter that hadn’t been removed.10.0 Wonderful
Mar 2021
Pros:
Yes2.0 Poor
Aug 2020
Cons:
Reserved a van for my family. They did not have one and simply said sorry and wanted to be sure I canceled my reservation. Gee, thanks.9.2 Wonderful
Oct 2019
Pros:
Understaffed but still short wait Gave me a much larger SUVCons:
Only one person covering return both inspections and paperwork5.6 Fair
Aug 2019
Pros:
You allowed me to book a pickup/drop off time that was at the end of that location’s normal working hours. They changed my pickup and drop off location. To the airport. The airport location completely changed my reserved vehicle type to something “not similar” and less fuel efficient.Cons:
Fulfill any one of the promises made in the reservation... changed pickup location, wrong car type, changed drop off location. Clerk was rather rude when I asked why I couldn’t have what I reserved.4.0 Mediocre
Aug 2019
Pros:
The lady at the desk was nice but I was very unhappyCons:
This is the second time that Budget has not had the car I requested. I was going to see my 95 yr old dad. I ordered a family type car. The did not have one. I was offered a Jeep Cheroke or a Pickup truck. I told them my dad could not get in or out. So I ended up with a Dodge Charger. Not what I wantOne location in Omaha Eppley Airfield Airport
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5.2 Fair
Nov 2020
Pros:
Nice carCons:
Charged me extra for unlimited mileage since I didn't have a return flight ticket. I am disappointed in Thrifty and Kayak for this2.0 Poor
Mar 2020
Pros:
Nothing at allCons:
No agents at the desk upon arrival. Booth agent Matt was unprofessional, not helpful, and unfriendly. Unable to reach customer service by phone. My reservation was cancelled and I rented with a competitor for less money. Customer service experience was terrible overall.2.0 Poor
Jan 2020
Cons:
Final invoice was 20% higher than estimate. They also charge a $2.00 "shredding fee" in Omaha. New one on me!8.8 Very good
Jan 2020
Cons:
I rented the car on line for a stated rate. When I arrived at the counter I was charged a higher rate. The counter attendant pointed out that the online vendor did not charge enough in fees. When I pointed out that, that was not problem and that I should get the lower rate, she told me that she would send my appeal to a supervisor for review. I received an email the following day with a commitment from the supervisor to honor the online rate. So while it worked out well, I was surprised by the disjoint between the online quote and the Thrifty direct price.8.4 Very good
Dec 2019
Pros:
Nice staff and super easy drop off7.2 Good
Nov 2019
Cons:
Car had maintenance required light on. Needed service but they did not want to perform.One location in Omaha Eppley Airfield Airport
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7.6 Good
Sep 2018
Pros:
good customer serviceCons:
car was not very clean - first car smelled of cigarettes and perfume, which we changed for another not so clean car, but no stink6.4 Okay
Mar 2018
Pros:
Staff was easy to work with.Cons:
Price was high. No windshield washer fluid in the tank. Was a wet snowy day,10.0 Wonderful
Jul 2021
One location in Omaha Eppley Airfield Airport
One location in Omaha Eppley Airfield Airport
Most popular agency | Alamo |
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Most popular car type | Mini |
Average price | ₪409/day |
Good deal | ₪409/day |