10.0 Excellent2022 May 10
Very efficient process. The Hertz counter person was very helpful. Her English was excellent, and she had great suggestions. The car (a Renault 108) was small and fuel efficient. Not the most powerful engine, but adequate. I was glad to be driving something that small around Papeete. We didn't realize until later that the back seat folds down otherwise carrying 2 large suitcases might have been a problem. All in all, a great value and a very plesant experience.
4.0 Okay2022 Mar 22
Ended up being very expensive for a tiny car.
2.0 Mediocre2022 Feb 20
got to the rental office and they did not have my reservation. Had no cars to rent! will not use the service again.
10.0 Excellent2022 Feb 18
Hertz did not have my Kayak reservation. Everything with Hertz was fine- it was Kayak that didn’t work. I did not have a car waiting for me and had to rebook. Rather pointless to use Kayak.
10.0 Excellent2021 Nov 27
Very good support from the staff.
3.9 Mediocre2021 Oct 04
The person at the Tahiti airport office took forever with each patron. So, you wait in line for an extended period of time. When it is finally your turn, the person at the desk will quote you something entirely different from what you were quoted online and tell you that the online quote was merely to reserve a vehicle. She will also ask you where you are staying to determine whether to give you an unlimited mileage rate or a pay-per-mile rate, which ever is likely to result in a higher amount for the rental. Our rental quote was nearly double what we were quoted online.
7.9 Good2021 Jul 25
Didnt like the pay per kilometer option (the only option). Apart from that, everything else was lovely!
8.0 Excellent2021 May 27
Somehow I didn’t realize I ordered a car that changed for every kilometer until I was very tired, out of time and just trying to get to my destination before dark. It ended up being about 60 USD daily on average so not too horrible. I was fortunate in that the car I’d ordered wasn’t ready (I’d gotten an earlier flight) so she graciously offered me an upgrade. On another note, the car is clearly a rental so, not sure if it was the typical island drivers or what, but I got pushed around a lot. Tailgated, almost run off the road, but I was doing the speed limit so who knows.
10.0 Excellent2021 Feb 04
Reserved at one rate, agent found a lower rate that saved me about $20 for a one day rental.
10.0 Excellent2021 Feb 03
Staff was helpfulKnowing I would be charged for every kilometer driven. This wasn’t spelled out in the beginning. Felt like a typical bait and switch.