Book Payless car rentals in Bucharest

A uniformly miserable experience.

Pros: There was nothing.

Cons: The staff were slow and unhelpful. We weren't given the correct type of car. The car was poorly maintained. We ended up paying more than our reservation booking had promised. The rental location was over half a mile from the airport. Hated the whole process.

Cons: I will not try them again ....

Avoid at all cost! You will pay 4 times the online quotes price

Pros: At least they were friendly

Cons: So many hidden costs I don’t know where to begin, TOTAL scam! Online rental was $10 for 1 day plus $20 insurance. At pick up i was told total was €21 plus €100 insurance...for one day only! Fee for this, fee for that, €1,500 block on my credit card if i did not pay for the high cost of €100 per day for insurance. Ridiculous!

Payless car rental in Bucharest

Pros: The Payless employees we dealt with were apparently willing to help and were courteous, however this didn’t really resolve our problems.

Cons: Payless office did not have our reservation in their local system. Their office is not located in the airport terminal as advertised, and when we’ve called their number the gentleman on duty was not expecting us. They didn’t have a car as specified on our contract from Kayak and ultimately offered us a lower category replacement in poor condition, with no price adjustment. We’ve picked up the car shortly after midnight however we’ve been charged the previous day as well. We’ve dropped off the car a day early and again, there was no price adjustment whatsoever.

Pros: NOTHING!

Cons: im usually a very positive person but i got to the rental and they did not have my reservation i called payless and they said the reservation was there and i said no cause the man at the counter said there is nothing... the man said then we do not know you need to figure it out.....SAY WHAT!!!! mind you i had been traveling all day and it was 2 am!

Cons: They didn't have a car for me

Bad service

Cons: Employees do not understand the nature of their business or their clients. They make no effort to satisfy customers. Some cars are in really bad shape. I had to wait one hour before I could get my car. They do not have an office at the airport.

Hidden Fees

Pros: Nice staff at the Bucharest Payless

Cons: We were promised by Car rentals.com that all fees were included. when we got to Payless they made us pay another 80 Euros for a 1 way fee and 10 Euros for highway pass fees. I am working on getting refunded.

Cons: they have hidden tax((I paid +50% more that we agree ,when I get the car. They charge me for winter tyres 50 euros. By law in Romania they were supposed to have them on the car in the winter I'm very, very unhappy with Payless.I will never use this rental company again.

Beware!

Cons: Rented a Toyota from the Bucharest airport . Claimed in the ad that it was located right in the airport...afternwalkig around for half an our looking for the place, I called the company. Someone eventually came and picked me up and took me to where they have the car parked. I finally got away and drove 150 km, got out of the car and realizes the seatbelt was not retracting. I called the company and I had to drive it back to Bucharest airport to get another car. They would not give me any reduction in time and insisted that I fill up the gas tank. Absolutely no compensation for the total inconvenience and the affect it had on my trip. They gave me another car which was a compact car....which costs less to rent as advertised on the the website...but they refused to change the amount that I had paid for the larger, standard car. Their location is situated where the gps does not recognize the address and I ended up driving in circles to find the place. Horrible customer service here. Will never rent from this company again.