8.0
The staff is friendly and no issues at return, however the cars are a bit more dated than other rentals and may have visual defects. Mechanically all good.Reviewed 2023 Aug 29
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2.0
They take you more money that they should, the car had technicals problems before I took it, and they still gave it to meReviewed 2021 Dec 28
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1.9
Huge difference between published prices and final cost. Manager is very unprofessional and rude. Employees are overworked. There is no policy for early returns refund even partial. Poor management and expensive, much better options out there, they have no interest in customer fidelity. I will never rent from them again.Reviewed 2021 Sep 15
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1.9
Never again!!!!!Reviewed 2021 Aug 10
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2.0
Cons:I will not try them again ....Reviewed 2018 Dec 11
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2.0
Pros:NOTHING!Cons:im usually a very positive person but i got to the rental and they did not have my reservation i called payless and they said the reservation was there and i said no cause the man at the counter said there is nothing... the man said then we do not know you need to figure it out.....SAY WHAT!!!! mind you i had been traveling all day and it was 2 am!Reviewed 2018 Sep 10
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2.0
Cons:They didn't have a car for meReviewed 2018 Aug 10
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2.0
Bad serviceCons:Employees do not understand the nature of their business or their clients. They make no effort to satisfy customers. Some cars are in really bad shape. I had to wait one hour before I could get my car. They do not have an office at the airport.Reviewed 2018 Jun 26
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4.4
Hidden FeesPros:Nice staff at the Bucharest PaylessCons:We were promised by Car rentals.com that all fees were included. when we got to Payless they made us pay another 80 Euros for a 1 way fee and 10 Euros for highway pass fees. I am working on getting refunded.Reviewed 2018 May 02
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2.0
Cons:they have hidden tax((I paid +50% more that we agree ,when I get the car. They charge me for winter tyres 50 euros. By law in Romania they were supposed to have them on the car in the winter I'm very, very unhappy with Payless.I will never use this rental company again.Reviewed 2018 Jan 31
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8.0
Please add a phone number for this rental location to the reservation!Pros:Great price.Cons:Unclear what number to call for shuttle to rental lot.Reviewed 2017 Nov 10
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9.6
Pros:Friendly and fast pickup and delivery.Cons:When the weather is cold and there is snow a tool to clean the windshield should be provided. Waking up in the morning and finding out you can not use the car for sometime is not a good surprise.Reviewed 2017 Feb 22
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