Pros: Our flight was scheduled to arrive at 10:30 pm but delayed over an hour. We called to notify Payless and asked about picking it up the next morning and we were told the car wouldn't be available and we'd have to rebook. We were told that the counter would be open until midnight and there was nothing else they could do.at that time. We did arrive around 11:45 p.m. and the agent was there and pleasant but informed us that no one notified her and she was only there because she was notified that another customer would be late.-otherwise she would have left early The counter agent was very pleasant and helpful. The first person I spoke to with Payless was rude and unwilling to help or offer alternatives-he was unprofessional and had a terrible attitude. He seemed like he didn't care about our concerns and he wasn't going to even attempt to work with us. I was willing to pay the full amount, even if we picked up a day later but the only option he offered was to cancel and rebook . His supervisor was a little better but said we could go online to modify it or to call back in 3 hrs-which would put us in flight and after the customer service number was available. The customer service representative also failed to notify the rental center of our delay even though we provided the information. Luckily it worked out but it is unlikely that I will ever book through Payless again. The car and value were great but not worth the stress of worrying that we'd arrive and not have a car.
Cons: The customer service representatives who answer the phone need to be trained to be more professional and to treat customers with respect rather than treat us like we were a nuisance that he couldn't bother with. I wish I had his name to file an specific complaint.
Pros: Quick and painless.
Cons: Not their fault, but there should be a gas station closer to the airport or more clearly visible.
Cons: what a rip off,,$99 rental turned into $1,000,,
buyer beware budget and payless are bait and switch..don't do it go somewhere else.
just dropped off
Pros: it was one guy working and he refunded our gas and then took us to the airport
Cons: we had to wait for the van guy to come back from the airport since he was the only one working but it wasn't long
Economy (Volkswagen Polo or similar) is the most frequently booked rental car type from Payless in Shannon.
Payless has 1 rental location in Shannon. Take a look at our Payless rental location map to find the best rental cars near you.