Car rental at Puerto Vallarta Ordaz Airport

Car rental at Puerto Vallarta Ordaz Airport

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Puerto Vallarta, Mexico - Ordaz
25 May — 1 Jun
Same drop-off
Puerto Vallarta, Mexico - Ordaz
Wed 25.05
Noon
Wed 01.06
Noon
Driver's age:

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Puerto Vallarta Ordaz Airport car rental reviews and directory

Rated #1
Alamo
Best rated
4.7 Okay (47 reviews)
1 location in Puerto Vallarta Ordaz Airport
Alamo
Locations in Puerto Vallarta Ordaz Airport
  • 5.2
  • 5.1
  • 4.5
  • 4.8
  • 4.2
Recent reviews
10.0 Excellent2022 Mar 29
The booking price always looks great when reserving in Mexico, but at pick-up they add on mandatory insurance and fees that are usually more than the booking fee. Still a reasonable deal.
4.0 Okay2022 Mar 01
Booked a car for 7 people. They did not have one. Had to return the next day and then they forced me to pay an upgrade. Unacceptable
8.0 Excellent2022 Jan 06
Car looked a bit old. Tires were worn.
2.0 Mediocre2021 May 15
Plane arrived late, there was no one at the Alamo counter in the airport despite still being within hours of operation. I was told they close at any time if they no longer have cars to rent, but then my reservation was not honored. Will never rent from Alamo again, poor customer service in puerto Vallarta.
10.0 Excellent2021 May 10
Staff was friendly and efficient.I thought the car pickup was located at the airport but it was a short distance away.
2.0 Mediocre2021 Apr 05
Shuttle pickup and drop off quick except location way off airport and negotiating traffic very haedWe reSERVED A Jetta or versa they gave us a VW that was smaller Had been wrecked sounded like front end was going to fall out and had a bald tire They didn’t care
2.0 Mediocre2021 Mar 23
Terrible staff. Location is NOT in airport, it’s miles away. Made us wait for 20 minutes for pick up. Once there they did not let me deny insurances although I am insured by Amex. The forced insurances were more expensive than the car rental itself. I tried talking to the manager but he was equal or worst than the employees. When we checked the car for damages I tried to do a video but the employee would not acknowledge the date, name or name of the company. Left my Amex cc open for a couple thousand dollars only to fin out one day later that “someone” tried to use my card for internet purchases upwards of $3,000 usd. TERRIBLE COMPANYHonesty. Service. Timing. Acknowledging and actually charging me what I reserved.
2.0 Mediocre2021 Jan 03
I didn’t rent. Was quoted approx $350 and when I went to pick it up they wanted over $700 for insurance. I just wanted to rent a car. Not buy one!Less fine print and more upfront honesty.
2.0 Mediocre2020 Dec 17
Cancelled since they insisted I pay for insurance at $20/day
9.2 Excellent2020 Mar 19
Staff was ok When I booked on line the online price Was cheaper that’s why we booked it When I went to get car staff said I had to purchase 3rd party insurance but my email stated that I already Had the 3 rd party insurance after showing proof I still had to purchase 3 rd party insurance Bait and switch .I lost 1 day of rental and spent 1 hour showing staff my itinerary I ended up purchasing 3rd party insurance had no choiceAfter booking car company needs to ensure Mexico side is aware of the 3rd party insurance Coverage so that bait and switch does not occur Unsatisfied
Rated #2
Ace
3.7 Mediocre (32 reviews)
1 location in Puerto Vallarta Ordaz Airport
Ace
Locations in Puerto Vallarta Ordaz Airport
  • 4.3
  • 3.8
  • 3.4
  • 3.9
  • 3.3
Recent reviews
2.0 Mediocre2022 Mar 10
e sure to read the fine print. I was quoted 149.00 for 7 days total. Yes it sounds to good to be true and it was. I even have the email that I have read over and over. When I arrived in Puerto Vallerta the price was closer to 500.00. I should have known better,. Their customer servoice was not the best. I walked next door to AVIS and rented a car for 450.00 for 7 days on the spot. I would not recommend ACE ever.....,
10.0 Excellent2022 Feb 27
They’re so accommodating! And very affordable price!
2.0 Mediocre2022 Feb 15
We didn’t actually take the car because we weren’t aware of the $500 in insurance we would have had to pay. So we declined.
2.0 Mediocre2022 Jan 29
This place doesn’t seem to exist. Do yourself a favor and avoid it. Wound up without a car for a couple days and then got hosed through a different company for not having a prior reservation. I won’t say it ruined my trip, but it certainly added a lot of unexpected stress and expense.
2.0 Mediocre2022 Jan 25
When I got there they presented me with a 300% price increase and refused to accept my reserved price.
10.0 Excellent2022 Jan 22
Easy pick up and drop off. Staff was helpful and friendly.
2.0 Mediocre2022 Jan 11
No customer service and left me stranded at the airport
2.0 Mediocre2022 Jan 10
They completely changed the amount we were supposed to pay on us!
4.0 Okay2022 Jan 05
Don't keep the original prices they go with high prices
2.0 Mediocre2021 Dec 31
Showed up and they charged us 4x our reservation price.
Rated #3
Sixt
10 Excellent (4 reviews)
1 location in Puerto Vallarta Ordaz Airport
Sixt
Locations in Puerto Vallarta Ordaz Airport
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
10.0 Excellent2022 Jan 06
Simple, fast and available!
Rated #4
Routes Car & Truck Rentals
7.3 Good (6 reviews)
1 location in Puerto Vallarta Ordaz Airport
Routes Car & Truck Rentals
Locations in Puerto Vallarta Ordaz Airport
  • 6.6
  • 7
  • 7.3
  • 7.3
  • 6.3
Recent reviews
2.0 Mediocre2021 Dec 14
This company is a time share front. Extraordinary "mandatory Insurance" cost. Felt like extortion. Then they offer the refund if you attend a time share presentation for Vidanta Resorts. Value of rebate seems to be the value of the insurance. SHAME on KAYAK for representing this company. You will be finding more detail coming soon on a facebook and trip advisor post naming all involved. MEXC car rental is absolutely dishonest and your stuck at the counter in a foreign country when you discover this.
10.0 Excellent2021 Jun 02
Everything was good!We found that we didn’t need the car as much as we thought we would. Plenty of taxis and where we stayed everything was within walking distance.
10.0 Excellent2021 Apr 15
Location, friendly staffNot much, it was pretty good!
10.0 Excellent2021 Apr 12
Yes
2.0 Mediocre2021 Apr 09
I like nothing, it was the worst experience ever. I DO NOT RECOMMEND ROUTES CAR RENTAL AT ALL. I want my money backEverything
10.0 Excellent2021 Mar 10
The staff was very friendly
Rated #5
Enterprise
5.9 Okay (18 reviews)
1 location in Puerto Vallarta Ordaz Airport
Enterprise
Locations in Puerto Vallarta Ordaz Airport
  • 7.2
  • 6.6
  • 5.5
  • 7.2
  • 4.5
Recent reviews
7.9 Good2021 Sep 19
Provide more information concerning insurance available from the rental car company prior to booking.
4.0 Okay2021 Jul 04
While the location was off-property, it was very close to the airport. The staff was helpful and the rental car was nice.The insurance is a little bit of a bate and switch as for the price. Having travelled in Mexico by car many times, I know how much liability insurance is (Can easily be had for less than $25/day). They were about 3 times as much. Kind of soured me on the experience a bit. Everything else was great.
2.0 Mediocre2021 Jun 03
The man at the rental shop (Jaime) was very kind. The shuttle to and from the airport was nice.I rented an SUV for the week and when we got there, they did not have an SUV for us. We also got charged an extra $300 for insurance. So the price we thought we were getting was not the price at all. It would be nice to see the price with insurance before reserving a car.
2.0 Mediocre2021 Jun 01
They didn't have the car (or a similar car in the same class) that we reserved. We reserved an intermediate SUV and they only had compacts. We had to go to another car rental agency to find a vehicle for our surfboards.Have the car we reserved
8.0 Excellent2021 May 29
Morning . The stuff was great polite and accommodating . Rene and sol dis everything they could and were super nice . Was promised one car - bigger . While showed up was given a very small powerless car . As there was an insurance cost that was hidden . $20 more dollars a day . Should have been disclosed when I made the reservations . A/c smelled bad so o could y use it . Not cool at all !1. Deliver the car I booked . 2. Disclosure that there will be another insurance fee .
9.6 Excellent2018 Apr 08
SuburbanThis was just the right vehicle for the job. Agents were helpful.A bit expensive
2.0 Mediocre2017 Apr 22
Price was twice the amount Kayak givenNothingCame there and the lady said we have your car away bc you are two hours late on your arrival despite my flight was delayed plus the change in time. They told me that my original car would have costed me $400. I showed them my reservation with Kayak and the price Kayak said it would cost and they said it doesn't include mandatory insurance and all other kind of charges. I left with a much smaller car for $352. I hate to say this but I will not recommend anyone to use you guys for car rental. they told me not to use you guys bc you don't have Local insurance. Bad experience especially traveling with kids and having to pay much more then anticipated.
10.0 Excellent2017 Apr 16
Friendly staff and a new car!
4.4 Okay2017 Mar 29
I did a reservation for a journey in Pto Vallarta, when I arrived they did not have it. They give me a Jeep and of course the price was higher. At the end the cost of the rental was 50% more than the original reservation. The Site Manager told me that it was because they upgrade the car, however it was not my fault that they did not have the car that we reserved.
6.4 Good2017 Jan 22
Ripped ofAt the office they added on 'mandatory' mexican insurance at the price of $20usd per day. You can't exactly say no when they took you to the office in a shuttle, no other options.
Rated #6
Thrifty
5.1 Okay (9 reviews)
1 location in Puerto Vallarta Ordaz Airport
Thrifty
Locations in Puerto Vallarta Ordaz Airport
  • 5.5
  • 5.5
  • 5.1
  • 5.3
  • 4.6
Recent reviews
2.0 Mediocre2022 Jan 01
When I got to Puerto Vallarta they didn't have my car. The girld in the airport booth. Didn't try to help me she didn't care. I got stuck in puerto vallarta for one day . I had to pay a hotel for the night. I end un talking the bus to my destination. Very bad service from the girl at the booth. I will never used Kayak or thrifty.
2.0 Mediocre2021 Jun 02
The pickup and drop off process is much too slow. I waited in line for 45 minutes to pickup my car. At drop off, I was the only customer there and it still took 20 minutes to check me out. The insurance is ridiculously expensive and I did not have an option to waive it.
2.0 Mediocre2021 May 26
They did not have a car for me. I had to walk to another place to find a car. Terrible to book a car and not have one for them.If they would have reserved my car.
2.0 Mediocre2017 Jan 30
The rental prices are insane due to the insuranceI did not rent a car it was so costly for insurance
6.0 Good2017 Jan 01
Thrifty Car Rental Puerto VallartaNice staff, I ended up with a good car.The final price was significantly higher than advertised. Did not have the car when I showed up. No guarantee that they will have the car even if you pre-pay, our trip was during the high season (last week of December).
2.0 Mediocre2016 Dec 25
Nasty experienceNot muchPoor and slow pickup and transfer. The office is a mess in a hard to get to location Staff is rude and nasty. When I booked no one informed me of mandetory insurance that is 50% of the rental fee. Nice surprise that both the booking agent price line and thrifty left out or was hidden
Rated #7
Hertz
4.8 Okay (5 reviews)
1 location in Puerto Vallarta Ordaz Airport
Hertz
Locations in Puerto Vallarta Ordaz Airport
  • 4.4
  • 6
  • 4.4
  • 4
  • 5.6
Recent reviews
2.0 Mediocre2022 Jan 05
By far the worst rental car experience of my life. We were charged much more the the rate advertised on Hotwire and the “insurance” charge made my total 3x more than what I found online. $360 USD for a 2 day rental, MORE than I paid for an entire week rental with a different agency in the area the week before. On top of that, the agents tried to charge us an extra $1000 pesos to clean out a little dog hair that was in the car for “extra work” they would need to do. The manager tried to negotiate with us when we argued, and lowered it to $500 pesos, as if it was some kind of deal that we had to negotiate. There was nothing about dog hair in the contract, and when we pointed that out, the agent pointed to a different section about smoking in the car, claiming that it also applied to dog hair. Anyway, we didn’t want to pay this absurd fee so We took the car and cleaned it with OUR HANDS and it took 10 minutes. We read terrible reviews online but decided to risk it since it was only a 2 day rental. It was way overpriced, a horrible experience, and honestly the whole company seems like a giant scam. Knowing the reviews, we were cautious on everything: we brought the far back a day early, full tank of gas, got the 100% insurance coverage, and they still tried to rip off a client like us. Hertz should be ashamed to be associated with this company, and they should also be investigated for fraud, based on our experience and others I’ve read. I will never be renting from Hertz again and I will be sharing this review with everyone I know.
2.0 Mediocre2020 Jan 04
They didn’t have any cars available when I arrived. I had to go to another car rental place to get a car.
6.8 Good2019 Sep 09
The drop of was easy
5.6 Okay2017 May 02
Price was greatThe pick up and drop off process was like going back to the early 1990s. Definitely could be much more streamlined. Also, our car was not clean when we got it (sweat stain on the passenger seat). We watched a couple guys wipe it down and spray some cleaner in the car right before we took delivery of the vehicle for the rental.
Rated #8
Economy Rent a Car
4.7 Okay (10 reviews)
1 location in Puerto Vallarta Ordaz Airport
Economy Rent a Car
Locations in Puerto Vallarta Ordaz Airport
  • 5.3
  • 4.3
  • 4.5
  • 4.3
  • 4.1
Recent reviews
1.9 Horrible2021 Oct 18
Didn’t have the ready as requested and wanted us to take a different size vehicle and charge us more.
3.9 Mediocre2021 Sep 20
Research insurance coverage and what is actually required before you get pushed into paying extra. My rental was three times what was quoted after "mandatory" insurance.
2.0 Mediocre2021 Apr 30
This car rental company is a scam. Their website is a bait and switch. We walked out of their offices and rented from a different company. Just waiting to check my CC for the damages. DO NOT USE THIS COMPANY!They could have been straight forward from the web site through the pick up.
2.0 Mediocre2021 Mar 04
Nothing. Staff lied and was dishonest as well as punks when I checked out. They lied to me when I extended our stay and the price was nearly double when dropping off the car. Terrible and sleazy. Not a good representation of Kayak, Hertz or Mexico. Stealing is a crime but I had a flight to catch and they use it against you. Losers. I will be reporting this all to my credit card company but the criminals at Hertz show you fine print stating you agreed. People who take advantage of others should be fired.Do not steal and take advantage of travelers that are visiting to experience the beauty of your country. They lied to me when I extended our stay and the price was nearly double when dropping off the car. Terrible and sleazy. Not a good representation of Kayak, Hertz or Mexico. Stealing is a crime but I had a flight to catch and they use it against you. Losers. I will be reporting this all to my credit card company but the criminals at Hertz show you fine print stating you agreed. People who take advantage of others should be fired.
2.0 Mediocre2019 Jul 27
The goodwill of the service personal at the pick up site, they did their best in spite of the poor infrastructure and maintenance of the cars.1) Bettter cars: cars without broken windshields; cars with good maintenance. The air-conditioner had a terrible smell. On day five, the cooling system stopped working along with the AC; other alarms went off. The substituted car missed the fuel-cap. 2) Get the customer the car we paid for.
3.2 Mediocre2018 Nov 29
Wasn’t the car I wanted, attendent wasn’t there when I go there or took it back (sign on the door), charged $20 mandatory insurance (which covered hardly anything) daily which was twice as much as the rental, never again
4.0 Okay2017 Jan 07
expensive insuranceLiability only insurance was $28 per day. There is no sign at the airport directing you to this company. One staff member in the office to process the paperwork for cars going out and coming back. Between trying to find the company 30 minutes and the one staff in the office it seemed to take an hour and half to rent the car. To top it off I have never paid so much for liability insurance only. The girl said the rate was higher because of the holiday season. Usually I am out the door with ins and car for $250. This was $375 for 6 days in a Jetta. Seemed like a scam.
Rated #9
Dollar
4.6 Okay (3 reviews)
1 location in Puerto Vallarta Ordaz Airport
Dollar
Locations in Puerto Vallarta Ordaz Airport
  • 6
  • 6
  • 3.3
  • 5.3
  • 2.6
Recent reviews
3.6 Mediocre2019 Feb 25
Our van was not ready for the day requested, so the staff lent us their shuttle van so we were not stranded, or incite extra costs for taxis. This was appreciated, particularly given the price deception.The price advertised was dramatically less than what was actuality. While this was a red flag, it remains categorically price deceptive. Beyond this, we were expected to participate in a timeshare presentation.
4.0 Okay2018 Dec 17
Insurance scam?Newer model vanFee did not include “mandatory” liability insurance. Was not explained prior to booking. More than doubled the anticipated cost of rental vehicle
6.4 Good2016 Nov 12
ScamAfter I get to the place, they surprise me with an additional $431 of insurance fees and taxes.After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.
Rated #10
Payless
4.6 Okay (20 reviews)
1 location in Puerto Vallarta Ordaz Airport
Payless
Locations in Puerto Vallarta Ordaz Airport
  • 5.3
  • 5.1
  • 4.5
  • 4.4
  • 4.4
Recent reviews
1.9 Horrible2021 Aug 01
The rental company did not honor my reservation using this website.
4.8 Okay2019 Oct 26
The staff at pickup was good and the vehicle overall was satisfactory.We were charged to replace a flat tire and were charged for an upgrade even though we didn't ask for one and got the vehicle type that we requested.
2.0 Mediocre2019 Sep 13
employees there try to rip you off any way they can via trying to upsell you insurance and other vehicles. they also take forever to check in, at least an hour. I would never reccomend this place to anyone!!
5.6 Okay2018 Apr 09
Unforeseen fees more than doubled the costEase of booking via priceline and the seemingly good priceOnce at PVR, the taxes, fees, and "required" insurance coverage nearly tripled the cost of the car rental. Plus, we had to wait 1 hour for the shuttle to Enterprise, after being told that a car wasn't available via Budget (the rental company confirmed by Payless).
2.0 Mediocre2017 Nov 28
Worst Rental Car Experience To DateIf you want to pay more.....Payless!Reservation was made for an SUV to fit 4 people plus golf gear. Upon arrival, they did not have an SUV available so offered us a Jetta. They also don't include mandatory insurance in their quote (doubled the price of the rental). As we could not fit all the people + gear in the Jetta, 2 people had to take a taxi to our destination. +80$. The office was not open early enough before our return flight which again meant another 2 taxi's from punta mita to PVR. The (child?) manager Jaime was openly rude, unhelpful, and unwilling to compromise despite us paying out of pocket for three 40 minute taxis due to their screw ups. He even told us that the taxi we booked through the 4 seasons was "not a real taxi" then suddenly he went back to not being able to speak english. Huge waste of time and money on our vacation. Could not urge you to look elsewhere strongly enough.
2.0 Mediocre2017 Apr 27
Fees not disclosed at time of bookingWe made a rental reservation online prior to arriving in Mexico. The rental rate was very, very inexpensive, but we figured that was because the region didn't have many renters. When we arrived at the rental facility after 6 hours of travel, burdened with our luggage, we were told that there was an additional $38/day rental cost to cover liability insurance. The fact that I have individual auto insurance and rental insurance through my credit card company didn't matter. What a complete and total ripoff. Because the car wasn't absolutely essential, we ended up calling a taxi and paying 1/3 of what we would have paid for the rental. When I make a booking that tells me all taxes and fees are included, I expect that to be true when I arrive to pick up my vehicle.
2.0 Mediocre2017 Mar 21
Process was a total scam the amount required for tYou get offered a very low rate for the car. But, upon arrival you are forced to buy required minimum insurance, which was quoted at oaver $300. They even lowered it to "negotiate". I've rented cars in Mexico before and I'm well aware 3PL insurance is required in Mexico and your insurance and your credit card insurance does not cover this. It normally ranges $10-15 a day MAX. So for a 7 day rental a $300 charge for this insurance was a total scam and makes it feel very timeshare like game playing. When I rent a car, show the price of the car to me and don't hike the cost of ancillary insurance to make up for the low cost of the actual car rental. It is a very shady way of operating a business and I walked out of the rental place, took a taxi and called it a day.
10.0 Excellent2017 Feb 08
Excellent serviceWe couldn't remember where to drop off the car when we were leaving Puerto Vallarta, but we knew the office was off site from the airport. We were late for our flight, so we drove to the airport, and the agent at the airport took the car from us and drove it to the office with a very helpful attitude.
8.4 Excellent2017 Jan 26
Beware of the "mandatory" incs...The helpful friendly staff. The car was like new, and performed flawlessly.The Mexican office added around $600 for Mexican liability incs!! This is currently in dispute through Payless so I have good expectations that we can recover this unnecessary "mandatory" unexpected expense..
2.0 Mediocre2017 Jan 24
the car was advertised at $1 a day but they insisted on this liability insurance that I already have with my own insurance and through amex so the car actually cost $46.00 a day not happy at all !!!
Rated #11
Firefly
3.6 Mediocre (3 reviews)
1 location in Puerto Vallarta Ordaz Airport
Firefly
Locations in Puerto Vallarta Ordaz Airport
  • 4.6
  • 3.3
  • 2.6
  • 2.6
  • 2
Recent reviews
2.0 Mediocre2021 Jan 09
NothingUnfelt like it was a total rip off. Our rental was supposed to be 56.00 for the week but then the insurance would be 555.00 for one week! Ridiculous completely bogus! We walked out without our rental.
4.0 Okay2021 Jan 06
This question doesn't apply.We didn't accept the offer. The initial price of the rental was $175 but at the pick up point tha=ey asked for $500. It was unacceptable...
4.8 Okay2018 Dec 28
Rip off bewareI’ve rented in Mexico for years. Worst exp yet. Make sure you use gecko instead. Upfront n clear about cost n Insurance. Went for 350 for the whole rental to 1000.Poor service n bait n switch. They were going to lot abold on my card of the whole value of the vehicle if I used the insurance of my credit card....22k usd.
Rated #12
Europcar
3.6 Mediocre (19 reviews)
1 location in Puerto Vallarta Ordaz Airport
Europcar
Locations in Puerto Vallarta Ordaz Airport
  • 4.2
  • 3.6
  • 3.3
  • 3.8
  • 3.5
Recent reviews
2.0 Mediocre2022 Apr 05
Beware Friends! This is a total cash grab! I used Kayak to rent a car in Mexico. What they failed to include in the advertised price was the cost of insurance. The company I my rental was through would only allow you to take the car if you used their insurance or paid the total value of the car up front! Yes that’s right they wanted $14 000.00US. This was false advertisement on Kayak’s part. The price should have included the cost of the non-negotiable insurance price. The insurance was so expensive, we didn’t take the rental. We actually thought it might be a scam. They wouldn’t accept any insurance coverage you have on a credit card or through your own insurance company. The couple in front of us was sold insurance through the booking site AND the car company still would not accept it. Shame on you kayak for not including this information up front. I only found it after in the small print. You can start to fix this by including the total cost of the car + insurance and refunding me my money back.
2.0 Mediocre2021 Mar 22
I reserved the car, place my credit card info. And once I got their I got told yeah here's your reservation and we have your car. But a few minutes later they told me I didn't book it correctly and that they didn't have a car for me. It was extremely frustrating because then I had to try and find a new car rental that same day. Very poor service.
8.8 Excellent2020 Mar 28
Staff was very friendly and helpful.
2.0 Mediocre2020 Mar 21
They lied about prices and terrible customer service. Lies about prices and then traps you forcing to say okay or else you'll be stuck away from the airport and away from your hotel.Everything could have been better
4.4 Okay2019 May 28
The car rental pickup office did not honor my 3rd party insurance purchased through Allianz.
8.0 Excellent2019 May 15
Onsite staff very friendly.Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.
9.6 Excellent2019 Feb 19
AbsolutelyTo be more clear with explanations of the total fare
2.0 Mediocre2018 Aug 08
was forced to buy additional insurance
2.4 Mediocre2018 Apr 30
Not muchCar had mechanical issues discovered after leaving the site and driving a while. No replacement offered.
2.0 Mediocre2018 Jan 05
Reservation was not respected, was told it was not guaranteedHaving no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.
Rated #13
National
3.6 Mediocre (5 reviews)
1 location in Puerto Vallarta Ordaz Airport
National
Locations in Puerto Vallarta Ordaz Airport
  • 6
  • 5.6
  • 3.6
  • 4
  • 3.6
Recent reviews
2.0 Mediocre2022 Mar 31
I picked this company because they had an airport location; thinking I would not have to shuttle offsite to get the car. That wasn’t the case; I had to take a shuttle to an offsite location. FYI. Also, the $322 weekly rental turned out to be $714 because of the required insurance. Over double the amount we anticipate spending.
2.0 Mediocre2021 May 21
Once we got the vehicle we wanted it served it’s purposeWe were completely scammed from the minute that we walked into the Hertz office in Mexico. They took advantage of us and it was very sad. Even though our taxes and fees were including the rental price they forced additional taxes and fees which we knew was incorrect. They forced us to get insurance when we wanted to waive it and we had already confirmed that we had insurance with both our auto company and through our credit card before hand. We were also forced to pay for the full tank of gasoline when we have only usedLess than half. The entire experience was very unfortunate and wrong. They also wouldn’t give us the keys to our vehicle until we sat through a seminar on excursions and “” discounts because we got a car rental. We should not have been forced to do that.
2.0 Mediocre2017 Mar 16
insurance scamdidn't rent carwhen we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving
8.0 Excellent2017 Feb 14
The personnel were very friendlyIt is a little pricy
4.0 Okay2017 Jan 23
InsuranceNaI have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us
Rated #14
Budget
3.1 Mediocre (15 reviews)
1 location in Puerto Vallarta Ordaz Airport
Budget
Locations in Puerto Vallarta Ordaz Airport
  • 3.9
  • 3.3
  • 3.1
  • 3
  • 2.3
Recent reviews
1.9 Horrible2021 Jul 29
Complete rip off, do not use this rental company. They upcharged an 80% mandatory basic insurance to our original resevation and if we wanted any quality insurance for the vehicle the median mark up was 240% price incresase for the insurance alone. The door handles were held together with tape, the tire shoulders were bald and the windshield wipers fell apart after using them in the rainstorm we experieced. We were honestly lucky to have reached our destination. Budget's name took a serious hit from my consideration if their branches conduct business in this shady manner.
7.6 Good2017 Apr 19
The insurance cost more than the rental!The car was fine and the people in the Puerto Vallarta office spoke English which was nice. It was nice to be able to pick up in Puerto Vallarta and drop off in Guadalajara.The one way fee of $200 seemed excessive but the fact that the mandatory insurance cost even more was totally unexpected. Although Mexican drivers are crazy so while expensive, the insurance is probably worth it if you get in an accident. It would have been nice to know the cost of the insurance ahead of time. It was unanticipated and cut into our budget.
3.2 Mediocre2017 Mar 13
Rip offDidn't have the right car and then had to pay for the upgrade because the right car wasn't there
2.0 Mediocre2017 Jan 12
Rented the car for 5.00 per dayWhen I got to budget they charged 48.00 for mandatory insurance while hassling us to look at time shares for a free car rental. Claimed the car rental was in airport but it was off sight.
2.0 Mediocre2017 Jan 09
NEVER Rent from Budget Puerto Vallarta - RIP OFF ACar was clean1. High-Pressure tactics about taking insurance... You are not obligated to take their insurance (Visa Cards often cover you), and they charge you 90% of the cost of the rental in INSURANCE - my car cost $200/day !!!!! It was just a VW Jetta.... 2. They refuse to rent you the car, unless you take the minimum insurance 3. They hold your CC hostage for many thousands of dollars, unless you take their insurance. 4. Rent from: Gecko or SIXT - honest and good people who INCLUDE the cost of the insurance in the price per day!!!
2.0 Mediocre2017 Jan 07
Horrible customer service and rates changedThe car was cleanI was upset of the fact the rates went up from what I had reserved online to what I ended up paying. Horrible customer service in pick up. Will never use them again!
4.4 Okay2017 Jan 02
Misleading priceThe car itself was just fine.The actual pickup location added about 100% in extra taxes and fees from what was both advertised and reserved. It literally doubled the cost of the car. Very, very misleading.
4.0 Okay2016 Dec 29
No reason to use budgetI thought I would like being with an international rental agency, but turns out they gouge you fire cash even when giving you a trickle vehicle.The price and the lies about our ability to find better. A 4 day rental cost $360 for a tiny Nissan Versa that hardly fit my family. For a Jetta from Gecko rental cars it a have been $200. They sold me hard and I was too tired to argue. Gecko, who we rented with later on, are a fantastic local company who price fairly, give you quality vehicles, and deserve your business. Never use budget or and of the on airport rentals.
Mas By Mex
1 location in Puerto Vallarta Ordaz Airport
Mas By Mex
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
Avis
1 location in Puerto Vallarta Ordaz Airport
Avis
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
City Car Rental
1 location in Puerto Vallarta Ordaz Airport
City Car Rental
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
Deal Mobility Rent a Car
1 location in Puerto Vallarta Ordaz Airport
Deal Mobility Rent a Car
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
FlexWays
1 location in Puerto Vallarta Ordaz Airport
FlexWays
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
keddy by Europcar
1 location in Puerto Vallarta Ordaz Airport
keddy by Europcar
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
MEXRENTACAR
1 location in Puerto Vallarta Ordaz Airport
MEXRENTACAR
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
Rhodium
1 location in Puerto Vallarta Ordaz Airport
Rhodium
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
Sunnycars
1 location in Puerto Vallarta Ordaz Airport
Sunnycars
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
U-Save
1 location in Puerto Vallarta Ordaz Airport
U-Save
Locations in Puerto Vallarta Ordaz Airport
Recent reviews
196 travelers who rented a car in Puerto Vallarta Ordaz Airport gave the car agency they used an average rating of 4.6

Car rental locations at Puerto Vallarta Ordaz Airport

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Top tips for renting a car at Puerto Vallarta Ordaz Airport

  • While you might consider other forms of ground transportation to the city center, renting a Puerto Vallarta Ordaz Airport (PVR) car provides an easy, private, and comfortable means of getting around Puerto Vallarta. Taxis and buses come at significantly cheaper rates, but none gives you the liberty and smooth ride to various POIs like a rental car. Besides, a car rental at Puerto Vallarta Ordaz Airport lets you select your preferred car based on your travel needs.
  • Although Puerto Vallarta is a big coastal city with an extensive road network, driving in the city is relatively easy and safe. The traffic laws in Mexico require drivers to steer on the far right side of the road, with the left lane designated for passing/overtaking. Additionally, you must be on the right-hand-side lane to make a left turn, which can take some time to get used to.
  • Unless you plan to make long trips (more than 300 miles), you won’t need an international driving permit as the Mexican traffic laws recognize a U.S. driver’s license. To drive safely, you need to understand speed limits in the city. Unless indicated otherwise, the speed limit of major highways is 110 km/h (68 mph), which drops to 100 km/h (62 mph) when leaving or entering the city, 70 km/h (43 mph) in built-up areas, 80 km/h (50mph) on avenues, 60 km/h (37 mph) on streets, and 10 km/h in residential areas and parking lots. That said, you need to drive under different speed limits when approaching certain zones. For example, where the speed limit is set at 50 km/h (30 mph) on highways, you are not supposed to exceed 40 km/h (25 mph) when approaching school zones.
  • Wondering whether you should refuel your tank when returning the car? Your car rental will always offer you the option for a prepay refill, or you can choose not to refill it. The former allows you to cater to full-tank charges during pickup, which alleviates additional fuel costs and will enable you to drive around over an extended period. If you choose not to refill the tank to the same level you found it, your car rental at Puerto Vallarta Ordaz Airport will charge you for the used fuel.
  • Book your rental car at Puerto Vallarta Ordaz Airport at least 9 weeks before your trip in order to get a below-average price

FAQs about renting a car at Puerto Vallarta Ordaz Airport