Traveler reviews
Overall rating
6.9
Good
Based on 17 reviews
Boarding
7.0
Comfort
6.8
Crew
7.2
Entertainment
6.0
Food
6.5
Skip to main content
More
Find cheap flights on RwandAir
Round-trip
Travelers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
RwandAir information
| IATA Code | WB |
|---|---|
| Routes | 57 |
| Top route | Kigali Intl to London Heathrow |
| Airports served | 25 |
| Top airport | Kigali Intl |
RwandAir traveller reviews
Pros
""Good and clean planes, good service.""
(in 4 reviews)
""Friendly crew, comfortable plane.""
(in 16 reviews)
"Nice comfortable new planes"
(in 11 reviews)
Cons
"The airport support staff was awful."
(in 2 reviews)
"I had to make my own arrangements."
(in 1 review)
"Food is ok"
(in 7 reviews)
Recent reviews
Traveler rating
3
2
0
3
0
-
2.0
My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted
Reviewed Nov 2023review from
-
2.0
My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted
Reviewed Nov 2023review from
-
10.0
Excellent crews service. Keep it up!
Reviewed Aug 2023review from
-
8.0
Inflight entertainment with electronic charging stations can help during a long flight.
Reviewed Aug 2023review from
-
6.0
The flight was delayed with no notice. No inflight entertainment. Communication is vital in any business.
Reviewed Aug 2023review from
-
2.0
Flight didn’t go to mombasa
Reviewed Feb 2023review from
-
6.0
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
Reviewed Feb 2023review from
-
8.0
No choice of entertainment. Everyone watched the same thing.
Reviewed Jan 2023review from
-
6.3
Pros: Seat reclining was good. Fleece blankets were warm
Cons: Blankets had a really bad smell Food options were very limited - even bread was egglessReviewed Dec 2019review from
-
7.6
Pros: Friendly crew, comfortable plane
Cons: Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpfulReviewed Dec 2019review from
-
8.8
Pros: Helpful friendly crew, reasonable ticket prices.
Cons: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.Reviewed Dec 2019review from
-
8.3
Pros: The two check in bags rule.
Cons: Not applicableReviewed Oct 2019review from
-
10.0
Pros: Yes
Cons: Customer servicesReviewed Oct 2019review from
-
6.0
Pros: I was happy to avail of Wifi in the sky.
Cons: No entertainment! For an major international flight, one expects some seatback entertainmentReviewed Mar 2019review from
-
8.5
Pros: Well organized on check in. Attentive
Reviewed Feb 2019review from
-
8.0
Cons: It was ok
Reviewed Feb 2019review from
-
6.0
Pros: New plane, fresh feel. Food is ok.
Cons: Airline feels basic and no frills.Reviewed Nov 2018review from
-
8.6
Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.
Cons: Entertainment was limited.Reviewed Oct 2018review from
-
7.3
Making travelling within Africa easier (and quicker!)
Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.
Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.Reviewed Jun 2018review from
-
10.0
Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.
Reviewed Apr 2018review from
-
4.4
Efficency not a priority
Cons: No vegetarian option Bad boarding procedures, no one gets direction and it was very slowReviewed Mar 2018review from
-
3.6
Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!
Reviewed Mar 2018review from
-
10.0
Pros: Food and in-flight services
Cons: Entertainment packageReviewed Mar 2018review from
-
10.0
Pros: Rwanda Air is the best
Cons: Landing at Kigali was bit roughReviewed Mar 2018review from
-
4.6
Needs room for improvement
Pros: The crew members are very polite and professional
Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too smallReviewed Mar 2018review from
-
10.0
Pros: Friendly service
Reviewed Feb 2018review from
-
10.0
Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone
Cons: As I said, I liked everything. From the departure to the landingReviewed Feb 2018review from
-
3.3
Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.
Reviewed Jan 2018review from
-
10.0
So wonderful!
Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.Reviewed Jan 2018review from
-
6.6
Comfortable flight despite rerouting
Pros: Food and free WiFi. Ample seating space.
Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduledReviewed Nov 2017review from
RwandAir FAQs
What is RwandAir's carry-on size allowance?
On board RwandAir flights, cabin baggage should not exceed 55x38x20cm. If your hand luggage is bigger, the RwandAir assistance team will most likely ask you to pay extra for checked luggage.
Where does RwandAir fly to?
RwandAir offers direct flights to 25 cities in 21 different countries. London, Kigali, and Paris are the most popular cities covered by RwandAir.
What is RwandAir’s primary hub?
RwandAir concentrates most of its flight operations in Kigali.
How does KAYAK find such low prices on RwandAir flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including RwandAir.
Flight status
RwandAir route map
Top airports served by RwandAir
- Kigali Intl Airport (KGL)
- London Heathrow Airport (LHR)
- Entebbe Airport (EBB)
- Paris Charles de Gaulle Airport (CDG)
- Lusaka Airport (LUN)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Harare Airport (HRE)
- Brussels Bruxelles-National Airport (BRU)
- Johannesburg OR Tambo Airport (JNB)
- Douala Airport (DLA)
- Cape Town Intl Airport (CPT)
- Lagos Murtala Muhammed Airport (LOS)
- Libreville Airport (LBV)
- Dubai Intl Airport (DXB)
- Doha Hamad Intl Airport (DOH)
RwandAir contact information
- WB IATA Code
- +250 788 177 000 Call
- rwandair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.