10.0 Excellent2018 Apr 29
A little bit of the Mexican ShuffleEasy pick up close-by nice new carsI call it the Mexico Shuffle because it always seems It's a bait and switch I am now a custom too this business practice Obviously when I rented the car through kayak it was $5 per day not even a Mexico can you get a car for $5 a day I knew that they were going to sell me a damage waiver the know where on the website could I find that information I actually called the location and got the exact price per day which was $35 plus the $5 as advertised so is about $40 per day for a midsize SUV which are required for off road dirt road travel Just to be fair all the car companies seem to do that even if I tell him I did not want to damage waiver that American Express credit card covers me and my automobile insurance covers rental cars and in fact my homeowner's policy has a line item in it for Rental Car Coverage which is rather minimal but it is there
4.0 Okay2017 Aug 16
Bait and switchThe car, while it was a new car, still was not the car that we reserved. We reserved a Nissan Maxima for 4 adults and got a KIA SorentoThis was my first use of the Kayak site and we reserved a car for a week out of Cabo. The car was not what I ordered (a smaller KIA instead of a Nissan). The real problem was that as soon as I reserved it, I received an email from an insurance company, Allianz, that offered to sell me insurance. I purchased the insurance, but ACE rental would not recognize that insurance. I had to purchase another insurance policy through them at 3 times the price or not get the car.
2.0 Mediocre2017 Jul 24
Misrepresentation of Rental Costs; Vehicle Not as RepresentedNot much. Starting with the (initial) airport shuttle ("Ace badged"), which delivered me to a 35 minute wait, at the (wrong) office. Once we took (other) shuttle, I was offered a Kia "Forte"(instead of the VW Jetta-Full Size or "similar"). My reservation stated Then, instead of the $30.69USD, that my reservation stated, I was given a choice of $180.69USD (with a $2500.00USD "Hold", and final charge on my credit card), or $215.51USD, for an $800.00 "Hold", and final charge on my credit card.I did not appreciate the disorganization, the need to go to (2) different office locations, the waiting in line (at each of those offices), for a total of 50 minutes, the type of car that I was rented, (i.e.smaller than the car class that I reserved), or the ("Surprise!!!") additional charges that were somehow acceptable, and explained by, the "Terms and Conditions". While "Additional Charges may apply for required insurance, when the "required insurance" is 6 times the cost of the rental, something is wrong.
10.0 Excellent2017 Jun 28
as it should beeverything was as advertised with no glitchesIt is unfortunate that all the insurances need to be so expensive
10.0 Excellent2017 May 30
Ramona Alvarez in cabo san lucas was a great help and everything went well.
10.0 Excellent2017 May 13
Great bargainLittle yellow convertible Fiat for 6 days-231 bucks. Can't beat that!
8.0 Excellent2017 Apr 25
Mini van was clean, and everything worked well on it.The price given on Kayak for renting a mini van from Ace for a week in Cabo San Lucas was about $140. All other mini van rentals listed on Kayak were $400-$450 a week. When we got to Ace to pick up the mini van, they said that the $140 price doesn't include taxes, fees, etc, and those brought the price up to $424 for the week. So they ended up being the same price as the other car rental companies. It's a tricky way to get people to choose them.
5.6 Okay2017 Mar 18
Ease of transactionsThey charge you 30$ a day for insurance unless you put 4000$ down
5.6 Okay2017 Mar 05
Too much pressure for InsuranceI get the deal - give someone a very low price to rent a car - but then heavily pressure someone to buy what is very expensive insurance. I had my own - and even then was made to feel extremely uncomfortable.
2.0 Mediocre2017 Feb 28
you better buy the insuranceThe office was clean and the car was cheap.The ACE representatives take a long time to check you in and out and it is very unclear what insurance options you need. I was under the impression that my credit card provided me insurance so declined all insurance despite the ACE representatives advising to get the full insurance coverage. Just to put it into perspective the rental was $50 without insurance and $200 with full insurance - so a 4x difference. On the highway back to return the rental car I got a flat tire which I fixed myself. When I returned the care the ACE representatives charged me $330 additional for the flat tire and dirt marks on the car. I had no choice to accept because they had a $2,500 deposit and I was late to catch my flight. I would not rent from ACE again.