5.6 Okay2017 May 08
Not the correct priceThe car we got in the end was clean and drove just fine, and they gave us a little discount due to other car not available.We did not get the car we ordered (would have to wait 2, 3 hours), so we took a car from the economy class, which was priced more expensive then the car we ordered (small SUV, automatic). And after checking the price of the car we ordered, the price was dubbel the Kayak price.
3.6 Mediocre2017 Mar 21
I have picked up the car at Santiago Aeroporto (SCL). According to the recommendation of Kajak, the insurance was booked with Allianz. For unclear reasons, the insurance was not accepted by Avis and demanded $ 4,500 deposit on the credit card. The car itself was pretty damaged, alternative was not given. Obviously the SUV has survived an accident. Overall, Avis tried and has fulfilled the usual rip-off on rental car stations. Last but not least: Any reaction to my complaints have not reached my email account.
2.0 Mediocre2017 Feb 27
Did not rent the car in the endThe pickup time was wrong and when I tried to update the time, the price went up
8.0 Excellent2017 Feb 26
Avis Employees Step Up to the PlateFor some reason, the Avis computer insisted that we owed much more money than our reservation stated, and employees at both the pick-up and drop-off struggled to bring it into conformity with the reservation, spending well over an hour to do so. Finally, one of the managers found a workaround. We still paid slightly more than the reservation promised and it was frustrating to wait around, but the patient service of the Avis staff was remarkable and turned it into a satisfactory experience. Note that this required some calm prodding by me. The SUV we rented proved to be an excellent vehicle.Avis tried to charge much more than our emailed reservation stated. The inside of the vehicle's windshield had apparently been smeared with a dirty rag--easily fixed.
4.4 Okay2017 Feb 19
Turmoil in the middle of rentalI'm not sure how much it cost me in telephone roaming charges. I have to see on my phone bill when it arrives, But I was called twice during the rental to first, provide my credit card a second time and second, on the fourth day of the rental, I was asked to trade out that vehicle for another one. This isn't easy in the US and in Chile, when I don't have telephone connections and the language, it makes it very complicated. I still am mystified why my vacation stopped and had to focus on Avis emergencies.
9.2 Excellent2017 Jan 26
ChileEverything except the SatnavThe Garmin Satnav. Didn't recognise some of the towns in Chile. Google maps was better
2.0 Mediocre2017 Jan 23
Avis didn't respect out reservation. We had no car.
4.0 Okay2016 Oct 27
Didn't have car we reserved and were not preparedThey didn't have the car we reserved and were not very helpful.
8.0 Excellent2016 Sep 20
Pretty good would rent againTruck fit our group of 4 and all our ski gear In the back that was good. We felt safe in it driving over the mountains. In the end they said I was charges same as my contract when I booked so no extra fees and I appreciated that.Pick up was a little confusing the desk was easy to find but once we got paperwork had to look for the cars and someone to help. Car wasn't ready it needed to be washed and would be another 20 min. We said skip the wash it still took about 10 min. Returning same thing we weren't sure where to leave the car no one came up to us for awhile but when someone finally did they were very helpful and actually took us to refuel the car so we wouldn't be charged for not doing it before hand.
10.0 Excellent2016 Sep 12
Great PeopleThe guy that helps us with the rental was very helpful and patient.