|Top route||Ukunda to Mombasa Moi Intl|
|Top airport||Nairobi Wilson|
The staff were professional. Improve on time .
Cons: The flight was cancelled at the last minute.
Flight was delayed
Pros: The size and model of the airplane
Avoid Checking Bags On This Flight!
Pros: Made to Casablanca alive.
Cons: My bag and the bags of two other people on my flight were lost, although there were only 10 total people on the flight.
Good way from Morocco to Canary Islands
Pros: Plane was comfortable and on time. A sandwich and drink were provided.
Cons: Casablanca airport is very slow so leave early. Our boarding was chaotic since a number of flights had been cancelled so boarding area was overcrowded Royal Air Maroc staff took care to find us
Cons: Over 2 hours late with no explanation.
Pros: Food better than expected.
Cons: Still no explanation for very long delay. No effort to control baggage brought on board and where it was placed.
6 hours and no food
Pros: There was space on the plane and the flight attendants were ok.
Cons: No snacks no nothing for a very long flight.
Fine. I would fly again.
Pros: Cheap flight connecting me from NYC to Malaga. Nothing significant to complain about. The seated don’t recline but it was a short flight.
Cons: The seats don’t recline but it was such a short flight it didn’t matter.
Lost Important Luggage
Cons: Our luggage did not arrive to JFK. We landed on Saturday, 1/27, and there is still no update.... It had expensive rugs and gifts and spices plus more.
Truly the worst experience of my life
Pros: There is nothing I liked about this flight
Cons: At the jfk airport business class check in desk with my mother in law, with 3 bags to check in. The first two bags went in fine. But the lady from royal air moroc was putting tags on our bags and started checking in another passenger X at the same time. I said wait a minute, let’s do one passanger at a time. Lady insisted she knew what she was doing. Of course she put my name tag to passanger X bag and my bag was assigned to passangers X name and destination. I didn’t realized that until after I landed in Malaga, our destination, the next morning. We were in Malaga for 5 nights and didn’t receive our bag until 8 hours before our flight back to nyc. The first two bags didn’t arrive with us either. they arrived the next night after we landed in Malaga. No clothes no toiletries for 2 days. We requested seafood meal in business class and was given the most disgusting meal I’ve ever seen. Cold seafood mash with cold veggies. It smelled so bad. I couldn’t even take a bite.
Cons: The airline canceled our flight. We were not informed of the cancellation until it was too late. We had to take a bus to our connecting flight in Casablanca which led to missing our flight to Lisbon. We lost an entire day. Never flying with this airline again
Cons: Flight was delayed more than 8 hours and I reason were given
Pros: Nothing at all
Cons: We had an infant and at gate check, the baggage handler slammed our stroller to the ground. Moreover, the rudeness of the flight attendant was something I've never seen. She claimed our carry on was too heavy to be brought on board. We had a baby for gods sake. Formula, bottles, etc, should be allowed. FInally the kicker, we didnt receive our checked luggage upon arrival to CMN. We had to run through the streets of CMN after midnight searching for a store open for diapers, formula, clothes, etc. The staff of Air Maroc were awful. They could not provide a reason for the lost luggage nor a time when it will get here. 26 hours later, and after spending our own money to get to and fro the airport, we received our luggage. Never again Air Maroc, never again!
Flight We booked was cancelled.
Pros: Nothing to like. We had a connecting flight. We missed the international connection.
Cons: Flight was canceled. We were not notified until we checked in at the airport. Was booked on a later flight. Missed our international connection. Loss our luggage. Had to buy ($2000+) 2 international air tickets one way to get home by Sunday night. One week now still no luggage. Unreliable. Never again.
Lost Baggage and very poor service
Pros: We arrived safely, so I’m thankful for that...
Cons: Air Maroc lost my luggage and has been unable to come up with any information about its whereabouts. The airline largely runs its lost luggage operations on pads of paper as far as I can tell. They’re agents at Casablanca airport were bordering on belligerent rather than helpful. It is nearly impossible to get a straight answer from anyone. Glad we arrived safely but that’s about all I can say for this airline. Do NOT check your bags, make sure they come under the arbitrary carry on weight limit that Air Maroc uses.
Pros: It happened!! I was able to make the flightbamd to my destination, but it was several hours after my original time.
Cons: The domestic airport is very small and lacks amenties. This I expected as I traveled through there before. Where the frustration stared was when the original departure time was delayed but no one said anything until the actual departure time. Then they would update everyone hourly. It wasn't until the enemies plane started causing a scene and becoming loud and irritated that they finally gave us the real time (+3 hours) after our scheduled time. Once we got on the plane, it took another 45 minutes for the pilot to show up.
Cons: Food terrible
Pros: worst flight experience i have ever had
Cons: Rude, undisciplined, and unprofessional.
Cons: The trip was postponed without communication/announcement. We had to take a taxi to Casablanca for our flight to NY, terrible!!
Excellent experience with Royal Air Maroc
Pros: Fast check-in and excellent flight service! Flight attendants were friendly. The food was very good! Plane was new!
Cons: The rolls for breakfast and dinner were a little hard.
Nothing major here
Pros: Newer plane. Staff were nice enough. No major complaints.
Cons: We departed late. Boarding was fairly unorganized and most of us were stressed out about making our connecting flight to New York. Also, I've never before been forced to put my laptop into my checked luggage. I really have no idea what that's about. They also wrap it completely in plastic, I guess, to prove that no one has tampered with it. Still, I felt for this one couple on my flight whose luggage had been lost on the flight to Marrakech, and now they're being told they have to put an essential such as a laptop into luggage that very well might be lost again? Ridiculous. (Turned out okay, though, but the bottom line is there should be some choice in the matter.)
Changing departure times.
Cons: My journey a wrong turn at the beginning w an email saying my flight was cancelled. I was relieved to find that i was on either a different flight or the time changed. However the time was changed back without warning and I had to run to my gate after being handed a boarding card after going through passport control. Needless to say, my luggage didn't make it. Time will tell if it eventually shows up
Cons: Needed more entertainment
Pros: The movies were good
Cons: Flight attendants were rude, poor language skills.
Cons: I was stuck in the airport with no explanation for 7.5 hours missed my connecting flight and was treated very rude I would like a refund
People are so nice and pleasant :)
Pros: The people are professional and very pleasant.
Skyward Express proposes only domestic flights in Kenya to 9 different cities, including Mombasa, Nairobi, and Eldoret.
Skyward Express concentrates most of its flight operations in Nairobi.
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