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I can't board the 2nd flight due to the last 1st flight. In the 1st flight check-in, I can't board due to the stupid problem of K-ETA visa. The booking system and the flight company should inform the customer a few days earlier. This is the worse experience in my life. I won't use KAYAK and the airline anymore. My friends were also surprised about this stupid situation. I won't use KAYAK and T'way anymore.

I can't board the flight due to the K-ETA problem. You should inform the customer clearly a few days before the flight. I can't cancel/change the flight now. This is the worst experience in my life. I also never hear about this kind of bad experience. I won't use the booking system and the flight company anymore.

Pros: The ground staff and air crew were pleasant and professional.

Cons: The staff could have better managed the stowage of large carry-on luggage, which slowed boarding and threatened passenger safety..

Baggage fees astronomical

Pros: Nothing stands out after shelling out over $300.oo US dollars for 3 bags. Our bags were first off the carousel

Cons: We had no prior notification of the fees, we assumed we had to pay for baggage but it cost more than the ticket. We upgraded to the "comfort seats" very narrow, in front with no legroom because of the bulkhead, We couldn't load first so our carry on we're behind us, a pain when getting off the plane.

The worst airline among all the cheap airline

Cons: A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger . The service in- flight is horrible

Need Online Check In!

Pros: No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding.

Cons: Online check in please.