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Pros: I could not get on the flight, so nothing.

Cons: I didn't get any info that I needed to register my info with Greek government 24 hours beforehand due to COVID. Very poor customer-service.

7 hours delay

Pros: Without previos announcement

Pros: The crew was very helpful

Cons: It took forever to get our boarding pass because the system at the airport had problems for us .We were about to be late for the plane and not even go on the trip

Got to our destination on time; process could have been more pleasant

Pros: good price; flight and baggage arrived on time

Cons: Really long line at the airport even though virtually everybody does check-in ahead on internet. Found it unpleasant and stressful to estimate luggage weight and pay for checked baggage online due to heavy $ penalty if you wait until you get to the airport. I believe this is done so that they don't have to staff the airport check-in desks more adequately. Seats were not comfortable (not much cushion) and leg room was tight.

ooh yeah

Pros: I liked it all

Cons: The flight was 1,5h late so we had to call off our planned dinner trip to Freising between connection flights

Pros: The entertainment

Cons: They delay the flight and boarding was very disorganized

never ever again!

Pros: quite new plain

Cons: Horrible comfort on the plain, too less space for legs, very uncomfortable chairs! Too hot inside, nothing to do in the 4 hrs flight time, no entertainment.

LOST BAG ON SKI TRIP

Pros: Not much.

Cons: Took my carry on onto the plane, it barely didn't fit in the overhead, I was told it would go under the plane. The bag was never put on the plane, and therefore I had to ski the next day in my jeans and utilize only what I had on my person in a new place I'd never been. Of all the times to lose a bag, you'd hope it wouldn't be on a 3 day trip deep in the mountains of Austria when you're by yourself. How could you take a small bag from inside the plane and then not put it underneath the plane minutes before take off? Horrendous.

Lost the luggage

Pros: Delayed for two hours, that's ok but not being able to locate the luggage is a great discomfort and stress

Uncomfortable

Pros: My husband and I are both tall people, over 6 feet and this was the smallest most uncomfortable seats we have ever been in. We were put in the very last seat and couldn't even fit our legs in. Then when the person in front of me tried to put his seat back I was in so much pain I had to ask him to move it back up. They also wanted to charge us $120 for a bag when our flight was only $100, which was ridiculous! Thankfully the staff was nice enough to waive that fee for us.

120 ero

Pros: When we arrived at the airport and went to the counter of Air Berlin turned out that the card is returned not including luggage. The flight from Tel Aviv to Berlin included a suitcase but not from Berlin to Tel Aviv. We paid 120 euros for luggage, although we have not seen an invitation not have paid everything in advance. No one tried to help us, and to explain and attitude was cold and arrogant.

Cons: Caused damaged to my luggage and I reported and sent all the documents needed. It's been two weeks and the company still hasn't contacted me.

Cons: No service at all.

Hidden fees

Pros: Quick, smooth flight

Cons: I ended up paying 60 eu either way for my bag

Cons: No food, no entertainment

A good airline with a confused Identity

Pros: AirBerlin has always been a lovely little airline. Wonderful crew and pilots all around. A bit more expensive than the low cost carriers, but better flight times and a normal flight experience (or what used to be normal) was their forte.

Cons: What I don't like. They don't know what they want to be. Not the crew or pilots, the executives. In September AirBerlin changed their policy of serving 'free' food on flights. I understand that they are competing with the Low Cost carriers (especially as O'Leary has set his sights squarely on AirBerlin), but charging flights that cost more than double of a low cost, yet offering the same experience of a low cost is a sure way to lose customers. Case and point: Flight to Vienna, we were offered complimentary sandwiches and drinks. Return flight, they charged for drinks and food. Which is it, AirBerlin? Either do complimentary food and drinks and keep your customers or keep you fares the same, charge for drinks and food and lose customers. But doing both with no rhyme or reason shows that those in charge do not understand their business.

Like taking a bus to hell with thieve on board

Pros: Never did I feel that I was being mobbed at the check in this way before . The guy pretended to help but instead only was doing things harder for every body. He was asking to repack for unclear reason. Forcing people to open their suitcases on the counter to move one item from one bag to the other. Charging for a back pack the size of a personal handbag. Then on board water is 3 euro for a small bottle. Only toilet paper was for free . never again !!!

Cons: The landing. The pilot left a dent on the runway.