Traveler reviews
Overall rating
6.9
Good
Based on 284 reviews
Boarding
7.4
Comfort
7.1
Crew
7.6
Entertainment
6.4
Food
6.3
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Round-trip
Travelers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Avianca information
| IATA Code | TA |
|---|---|
| Routes | 4 |
| Top route | Managua Augusto C Sandino to San Salvador El Salvador Intl |
| Airports served | 3 |
| Top airport | Managua Augusto C Sandino |
Avianca traveller reviews
Pros
"But overall a great experience!"
(in 15 reviews)
"crew with outstanding customer service."
(in 7 reviews)
"Hot meal was great Comfortable seats."
(in 16 reviews)
Cons
"Comfortable seats Hot meal."
(in 32 reviews)
"Food could have been much better."
(in 82 reviews)
"Flight cancelled without explanation"
(in 1 review)
Recent reviews
Traveler rating
4
5
8
14
1
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2.0
I had a 7 hour flight from New York JFK to San Jose Costa Rica. There was no in seat entertainment, no seat recline and poor leg room. Nor did Avianca hand out water. Extremly dissapointed. Had I known this before i purchased my ticket. I would have never booked. Buyer beware!
Reviewed Nov 2023review from
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6.0
Sería bueno informar que el vuelo es de bajo costo y saber que hay que pagar a bordo para conseguir algo de comida.
Reviewed Nov 2023review from
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6.0
Sería bueno informar que el vuelo es de bajo costo y saber que hay que pagar a bordo para conseguir algo de comida.
Reviewed Nov 2023review from
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2.0
First of all, we bought a non-stop trip and in writing it indicated a direct flight to Miami. We did not only stopped in Nicaragua, but were force to disembark and were processed again through security as delinquents just to get back to the same plane. We're American citizens and Nicaragua is a communist country and an enemy of the US. We were therefore kidnapped by illegally and unnecessarily disembarked. We were overcharged $190 for the luggage that went into the cargo area, though we had already paid for a round trip. We didn't buy food on the way back, because you charge even for coffee, imagine if we had asked for water. No internet. We didn't watch entertainment.
Reviewed Jul 2023review from
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2.0
7 hours of delay!
Reviewed Jun 2023review from
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2.0
We have to pay extra to check in this have to be free
Reviewed Mar 2023review from
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2.0
The worst experience I could have. They are not efficient
Reviewed Mar 2023review from
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4.0
My flight was delayed about one hour
Reviewed Mar 2023review from
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2.0
Worse than other budget airlines
Reviewed Mar 2023review from
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2.0
Half of the computers to print bags labels weren't working Not enough people to check bags I missed my flight
Reviewed Mar 2023review from
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4.0
Seats don't recline. Took my water away at the gate, the one I got AFTER the security check. Said "no liquids", while others were carrying duty free without problems. Made me buy water on the plane for $3.
Reviewed Feb 2023review from
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8.0
Was on time, boarding was good
Reviewed Oct 2022review from
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10.0
Everything was good except the seat that it doesn't recline and wasn't uncomfortable to seat straight all flight it should at least recline a little bit.
Reviewed Oct 2022review from
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8.0
Tuvimos una hora de retraso en la salida de Madrid
Reviewed Oct 2022review from
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2.0
Avianca could very well be the worst airline. $100 for a carry-on? Give me a break! Service is non existent. Really look somewhere else.
Reviewed Jan 2022review from
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7.9
Everything was fine
Reviewed Jul 2021review from
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6.0
Cons: Kayak customer service was horrible ,I attempted to change flight time Kayak was not existent wait time were over an hours . Once you book a flight with Kayak your are on your own .
Reviewed Jul 2021review from
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10.0
Pros: I made the mistake booking a seat at a row in front of the wing exists and it did not recline but no one else in my row so I laid across the seats at midnight.
Cons: I got stuck in check in line the day before at 0600 90 min before my flight with 4 others. I had to re-book and came in 3 hours early to get in okay sitting 60 minutes at the gate. If they had had announced to move us forward all would have boarded on time.Reviewed Feb 2021review from
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7.3
Pros: The service was excellent. There a lady her name was Iveth she is amazing in her job...
Cons: They need to work the food and entertainmentReviewed Nov 2020review from
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8.0
Pros: The easy way of checking in .
Cons: Better foodReviewed Oct 2020review from
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2.0
Pros: nothing
Cons: information... ANY information!Reviewed Mar 2020review from
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5.0
Cons: Attitude from crew. The really need coaching reg customer service.
Reviewed Mar 2020review from
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5.3
Cons: Wifii should be free. Tockets are not cheap and therefore included. Improvement of food is also necessary
Reviewed Mar 2020review from
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10.0
Pros: Hot meal was great Comfortable seats
Reviewed Feb 2020review from
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10.0
Pros: Boarding was fast. Crew was nice.
Cons: Turned the AC lower because the main cabin was somewhat warm. It’s a 35 min flight but it was warm back there.Reviewed Feb 2020review from
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10.0
Pros: Comfortable seats Hot meal
Cons: All was greatReviewed Feb 2020review from
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10.0
Pros: Everything
Cons: Passengers should respect luggage’s spaceReviewed Feb 2020review from
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10.0
Pros: Crew was great Food was good
Cons: Plane was older and a little wornReviewed Feb 2020review from
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10.0
Pros: The crew was amazing and the seats were very comfortable too
Cons: NothingReviewed Feb 2020review from
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9.0
Pros: La atencion que tienen muy buena y muy profesional
Cons: Tal vez mejorar un poco la comida o snack, independiente que el vuelo fue cortoReviewed Feb 2020review from
Avianca FAQs
What is Avianca's carry-on size allowance?
On board Avianca flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Avianca assistance team will most likely ask you to pay extra for checked luggage.
Where does Avianca fly to?
Avianca offers direct flights to 3 cities in 3 different countries. San Salvador, Managua, and Miami are the most popular cities covered by Avianca.
What is Avianca’s primary hub?
Avianca concentrates most of its flight operations in Managua.
How does KAYAK find such low prices on Avianca flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Avianca.
Flight status
Avianca route map
Top airports served by Avianca
Avianca contact information
- TA IATA Code
- +57 18000 953 434 Call
- avianca.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.