Pros:Visiting my sister in Talco and needed a car to visit Hot Springs, AR for a few days. Staff was very helpful, pleasant and gave me a free upgrade. Was about 20 minutes late returning due to an accident on the highway; no problem. They thanked me for returning the vehicle in clean condition and thanked me for my business.
Pros:Personnel were outstanding. I don't have a credit card but they accepted my debit card. I shudder to think what would have happened if I didn't have a round trip ticket. (I sometimes fly standby and wouldn't necessarily have a round trip ticket.) I guess I would have been out of luck?
Cons:The business closes on Saturday at 12pm and doesn't reopen until Monday. Additionally, they are NOT situated at airport. This was VERY inconvenient for me. THANK GOD for Uber. The car smelled like a giant ashtray. It was clean but smelly.
Pros:This was my first time to rent a vehicle and was pleasantly surprised at the ease of it.
Pros:They had my reservation.
Cons:The person picking up/driving the car must use their own credit card. I was going to rent a car for my sister to pick up and drive from Texas. She didn't have a credit card, but she had a debit card. Unfortunately, we didn't know there was a $200 deposit to use the debit card. Had I known, I could have wired the money to her. I tried talking to a manager. No exceptions. Tough luck. All the car rental places are the same. It would be nice if they could find a way to tell you about the total charges up front, or have a way to let others cover the cost for travelers. What about people who want to treat a newlywed couple?
Cons:they didn't have a car for me, so I ended up having to take my own truck!!
8.0 Very good
Pros:Vehicle was fine. Had some initial problems syncing my phone with it, but that wasn't Enterprise's problem, just had to read the manual. It wasn't intuitive as some other vehicles.
Cons:Once again, they did not have the type of vehicle I reserved. This time they upgraded me to a small SUV (Ford Escape). I rent a car to go out of town on business. I want something that rides good on the interstate. I always reserve a full size car. The last two times, they either offers me a compact instead or had nothing to offer at all.
Pros:The pickup and drop were super easy, and the people always willing to help me.
Cons:I only used the car for half a day, I would like it to be cheaper.
8.4 Very good
Pros:friendly and expedient
Pros:Clean car. Good service
Cons:I ask for cruise control (at's all no thing on the car) but did not inform me til after I went to the car and came back to inform me that the car type I reserve did not come with cruise control. I had to upgrade to get cruise control. He could of told me that while I was at the courter the first time.
Pros:Employee took care of us and made the process pain free
Pros:Cheap on gas
Cons:Transmission slipping. Too small, hard to get in and out of No inside light when shut car off and take key out, doors don't unlock till you remove keys from ignition.
Pros:We received terrific service, especially at 11:00pm! The car was clean and we had no issues.
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Cons:Nothing very professional and courteous staff. Excellent service
Pros:Pick up receptionist was very nice!
Cons:The cost was a little high for one day.
Pros:The staff was super friendly. It was an easy pick up and drop off process.
Cons:I think it was a smooth transition.
Pros:Excellent service from counter staff
Pros:Everyone who work there are very friendly.
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Cons:They came in late to make sure that I got the car as my flight was late. The service on pickup and return could not have been better.
Cons:I had some trouble with cruise control
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