Pros: Walking away knowing I will never use thrifty ever again and your auto-service form would come into my inbox so I can tell you you have rude staff at Melbourne.
Cons: Staff in morning and afternoon were rude. When a Customer service person says “well that’s what I meant to say, it’s commonsense”, they are showing their ineptitude to admit making a mistake and calling the customer an idiot. Never again will I use thrifty Melbourne.
Pros: Helpful and very friendly staff!
Cons: Drop off fee was extreme!
Pros: Easy rental in a foreign country
Cons: My confirmation said Kluger but got smaller vehicle at check in
Cons: I did not get a receipt via email yet. When I asked for it, they told me that I‘ll get it via email.
Cons: This company has an attitude which I appreciate. Very service-oriented. Vehicle was great too. Real clean inside.
Cons: Reserved a 8 seater suv but thrifty refuses to give a car that is 8 seater even after showing proof of reservation. Receptionist said kayak has different code and that my reservation is for 7 seater. I feel cheated. We were 8 ppl traveling from us and I needed exact 8 seats. Will never do business with them. I actually want my refund for inconvenience.
Cons: You said there was availability, and there was not. Also you charged me the insurance, I need my money back
Disappointed, terrible service
Cons: Disappointed about the service and staff here. I rent a car from 11:38 11/11/2016, for 4 days till 15/11/2016; then ask for 1 day extension till 16/11/2016 and did ask for return car late at 5pm on 16/11 instead of 12:00pm. A staff said it was fine and didn't mention anything about the charge we need to pay after 12:00pm. I returned a car at 5:00pm on 16/11/2016 and was charged for 2 days extension and was told because any hours after 12:00pm was considered 1 more day rental. Another thing is that there was a cratched in the car before i took. when i returned, the staff went straight away to the cratched and told me to be charged for that. But i took some photos before i took the car , i told them about that then he said it's ok. so terrible.
Pros: Nice staff, everything was made easy. No worries.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Thrifty in Melbourne.
Thrifty has 6 rental locations in Melbourne. Take a look at our Thrifty rental location map to find the best rental cars near you.