2.0 Mediocre2021 Nov 29
Don't rent from this company! Scammers who will give you many hidden charges. Look up reviews online: everyone says the same thing! I met a guy waiting iver an hour for then to send a shuttle to pick him up (the company is "off airport"). They are the very worst and you won't save money, it might even cost you more than a premium experience with a reputable brand.
8.0 Excellent2021 Nov 24
Car was ready for us, and in excellent condition. There was a wait for the shuttle service from the airport to the rental, but I planned for that.
2.0 Mediocre2021 Nov 16
Insurance rates should be presented while booking the car on Kayak. I end up paying a lot more out of pocket at the rental place. I also had to adjust with a lower model(Sedan) than an SUV just because the rental site didn't have it at the moment, and I ended up paying more money( Full price for the car + Insurance). Very unhappy and unsatisfied with this whole experience.
4.0 Okay2021 Nov 08
Denying insurance also costs money. This was not mentioned earlier. On ca.kayak.com it was mentioned - Unlimited Mileage. When I went to the store I was told it was limited - and that it was mentioned in fine print. Insurance denial charges - was told read the fine print.
2.0 Mediocre2021 Oct 31
The rental company (Economy Rent A Car, 3356 Elmbank Rd, Mississauga, ON L4V 1A6) is simply a reap off, they take advantage of customers in the sense that they know you have a flight to catch and rain all charges on you....they went as far as authorizing $1000 on my credit card instead of $500...it's a total bad, sad, and will never recommend to even my enemy.
2.0 Mediocre2021 Oct 28
The worst experience in my life! I've rented the cars before from other companies, but this rental experience was the worst. When dropping off the car their staff blamed us for the scratch of the bumper underneath the vehicle, however, during rental period we did not park the car near or over the curb. It was obvious that the damage was done by the previous person who rented this vehicl, but they blamed us . And asked us to pay the damage right away, without doing their job and submitting the claim to insurance company.
6.0 Good2021 Oct 27
You have to do a research before going to the place. Make sure you bring all necessary document with you (if you have roadside coverage plan from your insurance to avoid the insurance fee of $30/day) if you’re not sure you can consult with your car insurance provider in your province bfr you book the rent). Also make sure came on time (they have shuttle from airport but request pick up at least a 20-30mins wait time, or you can take a cab for 2mins drive about $20), and before you take the car, check the car condition with the staff so you won’t be charge for any damage you’re not causing. Overall, I have no problem with them and getting the car that I supposed to get, also charged at reasonable price (cheaper compare to other car rental), and the service was very fast.
2.0 Mediocre2021 Oct 26
We booked a pickup time and they were closed before our pickup time we never got the rental we had to rent from another company. Their location is not at the arrivals at the airport as well.
2.0 Mediocre2021 Oct 20
Terrible service. I had another booking that was much cheaper but had to cancel last minute because my flight was delayed and the other place wouldn't be open at my arrival time. I booked a car with these guys right away to be picked up at 7pm. I got there early but they said they couldn't give me the car, which is annoying but ok. At 7pm they told me they have no car and they couldn't provide an estimate of how long the wait would be. The guy at the desk was dismissive and when I said this doesn't make sense he basically said it is not their problem. It didn't take too long for them to give me a car I suppose because how angry I was. The car was not what I had reserved but whatever. They forced me to pay $5 per day to use my own insurance. This was the first rip-off. I picked up the car. Shortly after I left I noticed that the tank was almost 1/3 full. But on the paperwork they had said 1/2. Another rip-off. The car key was out of battery and didn't work reliably. A few days later police stopped me in Montreal because the car license plate had expired. Overall terrible service not to mention how expensive this crappy car was. I will never use their service and I may not rent cars through Kayak either. You should vet these vendors first.
2.0 Mediocre2021 Oct 19
The car rental company charged me a five dollar a day “insurance transfer fee“ to use my own insurance. This is a clear money grab, because they are not “transferring“ anything. This was not included in the rates when I booked with you. This rental company has a reputation for pushing renters hard to buy insurance, and this fee is clearly designed to replace the profit that they lose when renters arrange their insurance elsewhere.